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“Excellent”

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Sofitel Melbourne on Collins
Ranked #16 of 162 Hotels in Melbourne
Certificate of Excellence
Reviewed 27 December 2013

I rate this hotel excellent: the friendliness of the staff, the appointment of the room, the amenities offered, the location. Breakfast in the VIP lounge was nice, but nothing too special. The other glitch is the noise coming from the bar in the centre of the atrium which then echoes on every floor and it might disturb you in the room (all the room doors are on balconies that overlook the atrium).

  • Stayed: December 2013, travelled on business
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Thank Leonardo P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this reviewResponded 28 January 2014

Thank you for posting your review on Trip Advisor and for choosing to stay at Sofitel Melbourne On Collins. It is true that the noise level during your stay was a bit more than usual seeing as it was the Holiday Season and that we were at full capacity, but we are planning on undergoing some insulation work. I appreciate your feedback. We do hope we have the pleasure of welcoming you and your guests back in a not too distant future.

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2,429 - 2,435 of 5,361 reviews

Reviewed 26 December 2013

  • Stayed: December 2013, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank Eric M
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this reviewResponded 28 January 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 26 December 2013

My father and I enjoyed two wonderful nights over Christmas at the Melbourne Sofitel. The hotel lobby on the ground floor is absolutely beautiful and the Atrium - located on level 35 at the bottom of what is effectively the hotel-part of the building - is quite stunning.

I had booked a Prestige Suite and was certainly not disappointed! The room was the same size as my apartment at home and was comprised of a separate lounge and dining area and oversized-bedroom with King bed. The room and bathroom were very well-appointed and offered fantastic 180 degree views over Melbourne.

All the hotel's employees were excellent - from the housekeeping staff who cheerfully made up my room on Christmas Day through to the staff in both the Club lounge and the No. 35 Restaurant who served up an outstanding buffet lunch, complete with a visit from Santa and some of the best Christmas pudding I've ever eaten!

Spending a little extra to secure a 'Club' room is well worth it- you have access to an outstanding club lounge (one of the best in the Australia-Pacific region) which includes a sumptuous breakfast and evening cocktails and canapes and wi-fi.

This is an outstanding property perfectly located at the top end of Collins St and surrounded some of the very best shopping and attractions Melbourne has to offer. This hotel certainly deserves to carry the Sofitel name and lives up to even the highest expectations. In a word: excellent.

Room Tip: Pay a little more for a 'Club' room - unlike many hotels, here it is definitely worth it.
See more room tips
  • Stayed: December 2013, travelled with family
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Thank DaveinMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this reviewResponded 28 January 2014

Thank you for taking the time to post your review on TripAdvisor. It is not often one takes the time to write with such thoughtful praise. Your kind words regarding your experience at the hotel is truly appreciated. We look forward to welcoming you and your guests back in a not too distant future.

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Reviewed 26 December 2013

Its the 3rd time i have stayed there and the 3rd time i asked for
city views and didn't get them any of my stays. so i may look elsewhere next business trip, and there isn't suitable food for children within the hotel

  • Stayed: December 2013, travelled on business
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Review collected in partnership with Accorhotels.com
Thank Judy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this reviewResponded 30 January 2014

Thank you for posting your review on Trip Advisor. We do our best to accomodate guest room requests however certain rooms being in high demand it can be difficult to arrange each request. I do apologise for the inconvenience. Furthermore, No35 does offer a menu for children which can be requested upon reservation or arrival at the restaurant. I do hope we have the opportunity of welcoming you and your guests back in anot too distant future.

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Reviewed 26 December 2013

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank John A
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this reviewResponded 28 January 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 26 December 2013

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Robert M
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this reviewResponded 28 January 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 25 December 2013

A wonderful, well appointed property, in an excellent location. The highlight however,were the exceptional staff, for whom nothing is too much trouble. Overall an outstanding and highly recommended experience.

  • Stayed: December 2013, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com
1  Thank Stewart W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this reviewResponded 28 January 2014

Thank you for posting your review on Trip Advisor. I was pleased to read you had an enjoyable stay with us at Sofitel Melbourne On Collins. I appreciate your comments on the service provided by our Ambassadors and i will be sure to pass on your feedback. We hope to welcome you and your guests back in a not too distant future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Melbourne on Collins

Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Melbourne
#5 Spa Hotel in Melbourne
#12 Family Hotel in Melbourne
#14 Business Hotel in Melbourne
#15 Luxury Hotel in Melbourne
Price Range: £148 - £364 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Melbourne on Collins 5*
Number of rooms: 363
Official Description (provided by the hotel):
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services. ... more   less 
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Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel

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