As usual Sofitel Melbourne leaves others in Australia in its wake. A little inconvenienced by room not being ready upon arrival (2:30pm) but no real problem. No doubt next trip to Melbourne Sofitel will be my first choice.
Thank you for returning to stay at the Sofitel Melbourne on Collins. We are appreciative of you taking your time to share your thoughts with us.
I was appreciative of your comments in relation to your guest room not being available at 2.30pm, please accept our apologies.
We thank you for your ongoing support of the hotel and we look forward to welcoming you back very soon.