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“Must stay” 5 of 5 bubbles
Review of Sofitel Melbourne on Collins

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Sofitel Melbourne on Collins
Ranked #16 of 158 Hotels in Melbourne
Certificate of Excellence
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5,054 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (795)
Date | Rating
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English first
City of Greater Geelong, Australia
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 19 March 2014

i don't know why i have never stayed here before ,but we now know what we have been missing . even though we were on the 37 floor facing east the view we got was stunning. the room furniture was a bit worn, but the bed was simply divine . We want one . thats the good part, here is the better part , we wish to thank the lovely young lady on the desk at 11pm the night we stayed the 12th of march . unfortunately my wife had a fall that night at a concert we were at , we did not know at the time she had broken her wrist . the young lady could not have done anymore for us than she did , an ice pack, applied a bandage to keep it still , she really was Great , Thank you so much .we really appreciate you help ,,,Sofitel You Have A Keeper we will be back

Room Tip: Ask for an east facing room you won't be sorry
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  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank aussielen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, 23 March 2014
Thank you for your lovely review in Trip Advisor. I am pleased to hear you enjoyed your stay on the 37th floor and the view that comes with is. I was also thrilled to learn about the exceptional service your wife received from our Ambassador on duty. I will ensure your kind words are shared with everyone. We look forward to welcoming you back to Sofitel Melbourne on Collins during your next stay in Melbourne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dammam, Saudi Arabia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 19 March 2014

We stayed for three nights September 2013 great location for us just a short walk to the centre of things. Very helpful concierge, staff professional and friendly. Lovely club facility worth the extra to use club facilities. We stayed in a one bedroom suite which was lovely high up with amazing views, all the service you would expect from a Sofitel Hotel would definitely stay again. Staff professional and food and service excellent.

Room Tip: Views great higher up
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  • Stayed September 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sharon D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, 20 March 2014
Thank you for telling us about your experience at the Sofitel Melbourne on Collins. I was very happy to read that you enjoyed your room and the view that came with it. We are blessed with all rooms having fabulous views of Melbourne. It was wonderful to hear that we made your stay truly enjoyable. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here.

We look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Melbourne on Collins

Property: Sofitel Melbourne on Collins
Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Melbourne
#6 Spa Hotel in Melbourne
#12 Family Hotel in Melbourne
#14 Business Hotel in Melbourne
#15 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Melbourne on Collins 5*
Number of rooms: 363
Official Description (provided by the hotel):
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services. ... more   less 
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Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel

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