We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A wonderful stay”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Sofitel Melbourne on Collins
Ranked #15 of 160 Hotels in Melbourne
Certificate of Excellence
Perth, Australia
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“A wonderful stay”
Reviewed 13 June 2014

I accompanied my husband on a business trip to Melbourne earlier this year and had a wonderful stay at this hotel. The highlight of my stay was the Concierge, who joyfully took care of all the shoppings bags I kept bringing to him to send up to our room! We had a good laugh every time I arrived with another bag. I can't remember his name but I'd like to say thank you for your excellent service.
Breakfast was amazing and all the little dishes inspired some of my own creations when I got back home. The room was spacious and the bed and linen were so comfy and soft.
I booked a massage in my room which was my only disappointment of the stay. Although the therapist was a nice lady, she lacked skill and experience. Very expensive for the quality of the massage I received. For this reason I'm rating the value as average. I do understand though that the issue lies with the company that provides the service but I hope the hotel management will in the future consider carefully who they chose as their service providers. Regardless, it doesn't change my overall experience of the hotel which was excellent. I recently missed another opportunity to go back to Melbourne but I will certainly go back and stay at this hotel again.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Coollocalgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, 16 June 2014
Thank you for posting your review on Trip Advisor, I was pleased to read you truly enjoyed Sofitel experience. Your comments about the service provided by our Concierge is very much appreciated here. I will ensure your kind words are shared with the team. Thank you also for telling me about your disappointment with your in room massage. I will review these with the company we use and please accept my apologies. These comments are the first I have heard of however will ensure they don’t re-occur. I am very pleased that this has not deterred you from staying with us in the future. We look forward to welcoming you back soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

5,259 reviews from our community

Traveller rating
    3,463
    1,246
    362
    120
    68
See reviews for
596
2,921
331
920
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (836)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Singapore, Singapore
1 review
Reviewed 12 June 2014

The stay was wonderful. The hotel was located at the corner of the CBD area so was a bit far from the main shopping belt. Love the DVD player provided (only upon request) as there were not much tv programmes suitable for us. The bay view from our room was fantastic. Overall, we were satisfied with the service.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com

Helpful?
Thank Adixlyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, 16 June 2014
Thank you for your review on Trip Advisor. I was thrilled to read you enjoyed your stay with us. We look forward to welcoming you in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 June 2014 via mobile

We stayed here for a weekend away , this is the 5th time we have stayed and it was just amazing once again.

The quality of service is fantastic , rooms and restaurant just great !!

Always magnificent !!

We will be back once again as the Sofitel brand never let's is down , it does not matter if it is fiji , Bali or Melbourne always consistent and fantastic !!


One of the finest !!

Stayed June 2014, travelled as a couple
Helpful?
1 Thank travellingglenn2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, 16 June 2014
Thank you for your review on Trip Advisor and welcome back for the 5th time to Sofitel Melbourne On Collins. I was thrilled to read you enjoyed your stay with us. I will ensure your kind words are shared with everyone. We look forward to your next visit to Sofitel Melbourne On Collins.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level 4 Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 10 June 2014

My 5 star experience started the minute I walked into this fabulous hotel. From the reception area, front desk staff, concierge, room, view, breakfast and facilities offered, the Sofitel is excellence personified! Oh and not to mention the location, you guessed it, right in the heart of Melbourne.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kicks66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, 11 June 2014
Thank you for your lovely comments regarding your stay with us at the Sofitel Melbourne on Collins. It is wonderful to know that we met your expectations across many levels. I will ensure your kind words are shared with everyone.
We thank you for your support of our hotel and look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level 3 Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 June 2014

We stayed at The Sofitel Melbourne for a weekend away. It is a truly impressive hotel. We loved the quality/price of the corner suite, which had some of the best views I have ever seen. It is also in a perfect location. The buffet breakfast was fantastic, with the restaurant also hosting an amazing view. We will return for sure.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mike_Adelaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, 10 June 2014
Thank you for posting your review on Trip Advisor and for choosing to stay with us at Sofitel Melbourne on Collins. The views of Melbourne are spectacular from our guest’s rooms and dining areas on level 35. I am pleased to read you appreciated your Sofitel Experience. We look forward to welcoming you back in a not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Melbourne hotels
Southbank
The Langham
The Langham
#5 of 160 in Melbourne
5,486 reviews
Central Business District
Grand Hyatt Melbourne
Grand Hyatt Melbourne
#23 of 160 in Melbourne
4,202 reviews
Park Hyatt Melbourne
#7 of 160 in Melbourne
2,660 reviews
Show Prices
Show Prices
Show Prices
Central Business District
The Hotel Windsor
The Hotel Windsor
#29 of 160 in Melbourne
7,901 reviews
Southbank
Crown Towers Melbourne
Crown Towers Melbourne
#2 of 160 in Melbourne
2,296 reviews
Central Business District
Adelphi Hotel
Adelphi Hotel
#1 of 160 in Melbourne
1,035 reviews
Show Prices
Show Prices
Show Prices

Been to Sofitel Melbourne on Collins? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sofitel Melbourne on Collins

Property: Sofitel Melbourne on Collins
Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Melbourne
#5 Spa Hotel in Melbourne
#12 Family Hotel in Melbourne
#14 Luxury Hotel in Melbourne
#14 Business Hotel in Melbourne
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Melbourne on Collins 5*
Number of rooms: 363
Official Description (provided by the hotel):
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Ctrip TA, Ebookers, ACCOR, Hotels.com, Odigeo, Priceline, TripOnline SA, Evoline ltd, HotelQuickly and Cancelon so you can book your Sofitel Melbourne on Collins reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing