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“5 Star Service”

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Sofitel Melbourne on Collins
Ranked #16 of 159 Hotels in Melbourne
Certificate of Excellence
Sydney
Level Contributor
120 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“5 Star Service”
Reviewed 15 July 2014

My wife and I stayed for 5 nights at this hotel and we were impressed with everything about The Sofitel.
We paid the extra money for Club Sofitel access and have to say that it was worth the extra cost. Sure you get breakfast included and free alcohol of an evening, but we were truly treated like VIP guests, especially by Jenny, Max and Alana who went out of their way to make us feel special. In saying that, every member of staff offered first class service, which is a credit to management.
Our room on level 49 was comfortable, with quality fixtures and great views and an awesome bed.
It really is the little extra touches that make Sofitel Melbourne , which is in a great location at the top end of town and within walking distance of everything you need, the only choice for a 5 star stay in Melbourne.

  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank aussiefamilySydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, 16 July 2014
Thank you for your review on Tip Advisor. Pleased to read you enjoyed your stay with us and the Sofitel Club lounge experience. Your kind words regarding the service provided by Alana, Jenny and Max is truly appreciated. They will be thrilled to hear your comments. We look forward to your return to Sofitel Melbourne On Collins in the not too distant future.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Sydney
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 14 July 2014 via mobile

Was totally blown away by our stay at the Sofitel this weekend! We used my 30th birthday as not only a chance to celebrate but to also have a short break before the birth of our second child. When we arrived to drop our bags off before lunch, Bjorn wished me a happy birthday and we later found out he had upgraded us to a suite on the top floor which was absolutely beautiful!  It didnt end there - they delivered a bottle of sparkling wine as a gift too. We had breakfast both mornings which not only had amazing views but a delicious range of food. It was extremely hard to fault anything,  each and every staff member was friendly and helpful. I loved the personal touch when we called reception with questions too. The only thing I was surprised about was that the hotel didn't have a swimming pool but that didn't bother us at all. Thank you so much for an unforgettable stay! We rarely get away with a young child and another one on the way and it was such a relaxing time that we will cherish for a very long time.

Stayed July 2014, travelled as a couple
Helpful?
Thank debtho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, 16 July 2014
Thank you for your lovely comments and thank you for choosing to celebrate your 30th Birthday at Sofitel Melbourne On Collins. It is wonderful to know that we met your expectations across many levels. We pride ourselves on providing genuine service and those little extra touches that make a stay memorable. I will ensure your kind words are shared with everyone. Wising you all the best for the impending arrival of your second child.
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Traralgon, Australia
Level Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 14 July 2014

we were quite surprised on arrival when we were greeted by a young lady who was supposed to get our cases out of the car, the young lady was very nice and tried very hard on her own. Check in was a pleasant experience and done with great professionalism. We waited in our room for one and a half hours for our bags to arrive after 3 phone calls they finally arrived. Room service was next, we hard a corner room and the view was outstanding, we order a meal and could not here the attendant ring the door bell as in was near the door around the corner. After the phone call from the hotel to inform us that our meal had been at the door for 5 mins, than we were made feel it was our fault, quite disappointed. The bed was amazing and the bath was great. if the last thing happens leaves a lasting impression, then the lady in the foyer at the end of our stay was so nice and pleasant, her alone made my day with her manner and greeting and as well as her best wishers could do nothing but put you I a nice mood.

Room Tip: corner rooms give an amazing view or our great city
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  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Marven6667
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, 16 July 2014
Thank you very much for providing us with your feedback after your stay with us. We are always pleased to read such positive comments as you mentioned, and especially the service you received from one the Ambassadors upon your departure from the hotel.
Your constructive comments are appreciated and well taken. We sincerely apologise that these issues kept you from having a flawless visit and will work on them with our team here. We do hope to have you back in the not too distant future.
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New York, NY
Level Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 14 July 2014

A friend who'd stayed at this hotel many times before booked it for our trip there and promised me it would be great. He went on at length about the fantastic views, the complimentary breakfasts and the happy hours. I have to say, the hotel was a great, luxurious experience and I was not disappointed.
The service was great - I arrived late after a very delayed flight and the front desk staff whisked my bag straight up to my room so I could head right off to a much awaited dinner.
The views were breathtaking and the breakfast was wonderful. At the complimentary happy hour, they served gourmet cheeses and an array of lovely wines.
The location was also great, in walking distance to many stores and restaurants.
I would happily stay again!

Room Tip: The high floor suites have the best views across the yarra river.
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  • Stayed February 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zoe223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy H, Owner at Sofitel Melbourne on Collins, responded to this review, 16 July 2014
Thank you for posting your lovely comments on Trip Advisor, I was pleased to read you enjoyed your stay with us and the Sofitel Club Lounge experience. I agree, the views of Melbourne are spectacular. Thank you also for your comments regarding the service from our Ambassadors. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here.
We look forward to welcoming you back in the future.
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Melbourne, Australia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 July 2014

Received a very cheap deal for this lovely place. Despite its age, things have been well maintained. This place hasn't changed since it opened since 1981. .Brown, brown, brown is the flavour of this establishment. I was fascinated by the bell hop/ parking staff with their leather brown Napoleonic jackets. Hilarious were the house keeping staff who burst into our room (3 times), offering and then taking away our extra pillows. insisting that we were checking in at 11 pm, at this stage it was 2 pm. I'm glad we were not lounging around naked.
Great views, quiet, a great place for rest and admiring Melbourne's fantastic views.
A touch of Logan's Run, if you're into making a parallel with films of this hotel's genre.

  • Stayed May 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank SoulContender
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, 14 July 2014
Thank you for sharing your experience following your recent visit to Sofitel Melbourne on Collins. It was wonderful to hear that we made your stay truly enjoyable. Thank you also for your comments in regards to the lapse in service you have experienced from our Housekeeping team. Please accept my sincere apologies. We sincerely hope we have the opportunity to welcome you back in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Melbourne on Collins

Property: Sofitel Melbourne on Collins
Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Melbourne
#5 Spa Hotel in Melbourne
#12 Family Hotel in Melbourne
#14 Business Hotel in Melbourne
#15 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Melbourne on Collins 5*
Number of rooms: 363
Official Description (provided by the hotel):
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services. ... more   less 
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Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel

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