We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Sofitel Melbourne on Collins
Ranked #15 of 160 Hotels in Melbourne
Certificate of Excellence
Write a Review

5,262 reviews from our community

Traveller rating
    3,465
    1,247
    362
    120
    68
See reviews for
596
2,923
331
921
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (837)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Melbourne, Australia
Level 6 Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 20 July 2014

We got a great Wotif mystery deal so stayed here for one night recently.

From the second we arrived, service was excellent. Valet parking was handled quickly and efficiently, and the checkin staff were friendly and welcoming. We didn't encounter a single staff member that wasn't friendly; really top quality service.

Had the standard room which was fine for a short stay. The view however (37th floor) was to die for! Best view from a city hotel we have ever had.

Room was immaculately clean and well appointed, albeit a tad dated. I loved the automatic sensor light in the bathroom, really handy when you get up in the night. Lights were controlled by a panel next to the bed which again was really handy.

The beds are showing signs of their age, and we did find we sunk into the mattress a bit. These could certainly do with replacing I think.

The atrium bar is just gorgeous! We unfortunately didn't have time for a pre-dinner drink but it seems like a great place to relax with a few drinks.

Room service was fast and hot, however we found it very strange that we were unable to get sour cream or creme fraiche with our salmon platter. Really, I am sure a hotel of this calibre would have sour cream in their kitchen somewhere. But honestly, this was the only negative.

I really appreciated the bottle of bubbly sent up for my birthday celebration. As we were Accor members, we also received choccies and a two drinks vouchers on arrival. Very nice touches.

The highlight for us was the fabulous buffet breaky on the 35th floor. The staff were friendly and attentive, taking guests through the buffet options before seating them. Of all the 5 star hotels we have had breaky at, the Sofitel wins hands down for both service and quality. Can highly recommend starting the day with the buffet!

All in all, a great overnight getaway. Would happily stay here again, especially if I can snag another mystery deal!

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank stephfennell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, 23 July 2014
Thank you very much for providing us with such detailed feedback after your stay with us. We are always pleased to read such positive comments as you mentioned, and especially the service you received from the team here.
Your constructive comments are appreciated and well taken. We apologise that these issues kept you from having a flawless visit and will work on them with our team here. Thank you very much for letting me know. We do hope to have you back in the not too distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 July 2014 via mobile

Great location, grand foyer but overpriced, inflexible and tries too hard. High cost for accommodation and yet had to pay for wireless service which was unreliable. The gym is ok but for hotel of this rating one expects a pool and spa.
I would pass on this one.

Stayed July 2014
Helpful?
1 Thank Perryjm27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, 21 July 2014
Thank you for your constructive feedback following your recent visit to Sofitel Melbourne on Collins, and it is with regret that we did not meet your expectations. We sincerely apologise.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth
Level 5 Contributor
84 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 19 July 2014

Usually stay at the Hyatt when in Melbourne but glad I finally decided to try the Sofitel.

The location is prime - on the edge of the CBD but with everything at your fingertips, entrance off the street and lobby a level above ground adds to your feeling of privacy and peace, great dining options in the arcade underneath the hotel (and with Flinders Lane so close tonnes of great eats nearby), opposite Treasury/Fitzroy Gardens (perfect for those who, like me, prefer to run outside), and a 10min walk to the MCG.

We opted to enjoy the Club Sofitel benefits and highly recommend it. Some hotels 'club' offerings are quite lame, but not here. Excellent value!

The rooms are well-appointed: Lanvin product, ample space and firm, good quality mattress.

Special mention to their service - I'd forgotten some items but a quick call and within 10mins I had a sleep mask and earplugs.

8/10 would definitely stay again.

Room Tip: Club Sofitel benefits are definitely worthwhile!
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank Marika_G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, 21 July 2014
Thank you for posting your review on Trip Advisor, I was pleased to read you enjoyed your stay with us and the Sofitel Club Lounge experience. It is wonderful to know that we met your expectations across many levels. I will ensure your kind words are shared with everyone. We look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hobart, Australia
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 July 2014

We stayed in a bay view corner room on the 47th floor. The view was absolutely spectacular. The room was large, well appointed and very comfortable. All the staff we had contact with were very friendly and helpful. We could not fault any aspect of our stay. A great venue.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Noel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, 21 July 2014
Thank you for posting your review on Trip Advisor. I was thrilled to read you enjoyed your room on the 47th floor, the views of Melbourne are spectacular Thank you also for your comments regarding the service from our Ambassadors. We look forward to welcoming you back to Sofitel Melbourne On Collins during your next stay in Melbourne.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 17 July 2014

We had dinner at the restaurant for a special occasion..... Well our meal and service was special. The views are brilliant. The restaurant is amazing. Our table was at the window with comfy chairs. Love the fact it's spacey and your not on top of each other... The staff and service was brilliant. You dont feel like your being rushed to get you in and out.Had the best risotto I have ever had. It's a bit pricey but still worth the experience. I would definitely go back and experience it again. Make sure you book as it is popular.

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank MA110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, 21 July 2014
Thank you for your lovely comments and thank you for choosing to celebrate your special occasion at Sofitel Melbourne On Collins. I delighted to read that your dining experience was truly enjoyable. Your kind words about the service received by our Ambassadors is also very much appreciated and I will be sure to pass on your feedback to our Food & Beverage team. We look forward to welcoming you back to Sofitel Melbourne On Collins.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Melbourne hotels
Southbank
The Langham
The Langham
#5 of 160 in Melbourne
5,489 reviews
Central Business District
Grand Hyatt Melbourne
Grand Hyatt Melbourne
#23 of 160 in Melbourne
4,203 reviews
Park Hyatt Melbourne
#7 of 160 in Melbourne
2,662 reviews
Show Prices
Show Prices
Show Prices
Central Business District
The Hotel Windsor
The Hotel Windsor
#29 of 160 in Melbourne
7,907 reviews
Southbank
Crown Towers Melbourne
Crown Towers Melbourne
#2 of 160 in Melbourne
2,298 reviews
Central Business District
Adelphi Hotel
Adelphi Hotel
#1 of 160 in Melbourne
1,036 reviews
Show Prices
Show Prices
Show Prices

Been to Sofitel Melbourne on Collins? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sofitel Melbourne on Collins

Property: Sofitel Melbourne on Collins
Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Melbourne
#5 Spa Hotel in Melbourne
#12 Family Hotel in Melbourne
#14 Business Hotel in Melbourne
#14 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Melbourne on Collins 5*
Number of rooms: 363
Official Description (provided by the hotel):
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, ACCOR, Odigeo, Priceline, Ctrip TA, Hotels.com, Ebookers, TripOnline SA, Evoline ltd, HotelQuickly and Cancelon so you can book your Sofitel Melbourne on Collins reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing