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“Weekend stay at the Sofitel”

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Sofitel Melbourne on Collins
Ranked #16 of 158 Hotels in Melbourne
Certificate of Excellence
Canberra, Australia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Weekend stay at the Sofitel”
4 of 5 bubbles Reviewed 24 August 2014

I booked this hotel based on a Wotif mystery hotel. For $220 per night we got a "Room with a View" on the 38th floor looking south out towards the ocean. It certainly was a room with a view. The king bed was very comfortable. The only negatives of the room was the overpowering use of air freshner (it reminded me of someone trying to mask a cigarette smell -- being a non-smoking hotel I knew this was not the case) and the squealing water pipes from other rooms.

Easy to walk to anywhere within the CBD. Staff were friendly, however we almost missed our skybus shuttle as they neglected to tell us we had to walk to the Mecure to get picked up as roadwords meant the shuttle was unable to access the hotel.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Bronwyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, 25 August 2014
Thank you for telling us about your experience at the Sofitel Melbourne on Collins.

I was pleased to read that you enjoyed your stay and our facilities, in spite of a few problems you experienced during your stay with us. Please accept my sincere apologies.

This is certainly no indicative of our high customer standard and I do hope that we will have the opportunity to meet your expectations next time you decide to stay with us.
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5,119 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (808)
Date | Rating
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English first
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 August 2014

Stayed here on a weeknight for a very affordable rate with a friend.
Fantastic view, great room and excellent service.
The buffet breakfast was amazing probably due to the view.
Will definately stay here again if given the chance.

  • Stayed July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Nick W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, 25 August 2014
Thank you for sharing your experience following your recent visit to Sofitel Melbourne on Collins.

It was wonderful to hear that we made your stay truly enjoyable. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here.

We look forward to welcoming you back in the future.
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Bathurst, Australia
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 21 August 2014

We booked three nights at the Sofitel Melbourne on Collins to celebrate our wedding anniversary and were not disappointed! From greeting the friendly concierge out front to being genuinely and warmly welcomed by reception at check-in (where we were given complimentary chocolates, a bottle of champagne, a letter of congratulations and a voucher for two cocktails at the Atrium Bar on Level 35) we knew we had booked the right hotel!
If your budget allows, book a Club Sofitel level as this gives you access to their wonderful lounge, panoramic views, daily breakfast, refreshments, afternoon tea and evening drinks with delicious canapes....so delicious that I now have spicy-coated peanut addiction I'm trying to shake!
Our king bed was cloud-like dreamy and our selection of a different pillow on the extensive pillow menu was delivered within minutes of making a call. The room was spacious and quiet with north-west city views - in future I shall make a booking looking over the MCG and Rod Laver Arena - just to get a different perspective!
Thank you to ALL the staff at Sofitel Melbourne - you made our wedding anniversary truly Tres Magnifique!

Room Tip: Book a Club Level room if your budget allows!
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  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank harryandlloyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, 22 August 2014
Thank you for your lovely comments and thank you for choosing to celebrate your Wedding Anniversary at Sofitel Melbourne On Collins. It is wonderful to know that we met your expectations across many levels. I am also very glad to hear that our staff were wonderful and made your stay truly memorable. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. Thank you.
We thank you for your support of our hotel and look forward to welcoming you back in the near future.
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Brisbane, Australia
Level Contributor
94 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
4 of 5 bubbles Reviewed 21 August 2014

We stayed for 3 nights in Aug 2014 in a Luxury Room Club Sofitel. The hotel and room were nice, the bathroom was nice, the views were good, and the room amenities were also good. The hotel is in a fantastic location and very easy to walk anywhere in the city. Restaurants, theatres, Federation Square, shopping, the NGV and the MCG are all within an easy 15 – 20 minute walk from the hotel, and the hotel is surrounded by many high end shops.

The hotel is grand but has more of a business feel than one of luxury. The perimeter office tower layout with inner atrium and floor to ceiling views, embellishments and lighting is quite remarkable in the evening. The club lounge is nicely laid out with a lovely fireplace surrounded by lounges in one corner, but the rest of the area is set up with tables that make it feel less relaxed. The service is exceptional and the staff do make a difference in making the lounge and hotel feel a bit more special. We don’t have any complaints or negative comments about the hotel at all, but it has a far more business feeling than we generally like and it isn’t a place that we will stay at on our next trip to Melbourne. In summary, it has a very comfortable luxury business setting but lacks the warmth of a boutique luxury hotel. However we liked it much better than the Langham where we stayed earlier this year.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank JMB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy H, Manager at Sofitel Melbourne on Collins, responded to this review, 26 August 2014
Thank you for your review on Tip Advisor. I am pleased to read you enjoyed your stay with us and the Sofitel Club lounge experience. Thank you also for your kind words about the service you have received from our Ambassadors.On the other hand, I am very sorry to hear that the hotel has more of the business feel to you and you will not be returning. I do hope that you may change your mind.
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Additional Information about Sofitel Melbourne on Collins

Property: Sofitel Melbourne on Collins
Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Melbourne
#5 Spa Hotel in Melbourne
#12 Family Hotel in Melbourne
#14 Business Hotel in Melbourne
#15 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Melbourne on Collins 5*
Number of rooms: 363
Official Description (provided by the hotel):
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services. ... more   less 
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Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel

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