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“A delightful surprise”

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Stamford Plaza Melbourne
Ranked #44 of 160 Hotels in Melbourne
Certificate of Excellence
Albury, Australia
Level 5 Contributor
64 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“A delightful surprise”
Reviewed 2 January 2013

We stayed at the Stamford Plaza via a Mystery Hotel deal. We got a great rate and were pleasantly surprised! The hotel is in the CBD close to shopping and Federation Square. The lobby, atrium and glass elevator all very impressive. We stayed in a 1 bedroom suite which was quite lovely. Some on TA criticise the size of the bathroom but we found it perfectly formed and more than adequate. The lounge area had very comfortable furniture including a lounge, dining table and desk. The only slight downside was the bed needs upgrading although I did notice (during servicing) that other rooms did have more substantial beds, so I assume this is a work in progress. Harry's Bar was lovely for a quick drink before heading out for dinner. The whole hotel is a bit olde worlde. Will definitely stay again.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sissy1B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl U, General Manager at Stamford Plaza Melbourne, responded to this review, 2 January 2013
Dear Sissy1B,
You’ve found us which means no need to take a risk on a mystery hotel deal any more. We are very proud of the service and facilities at Stamford Plaza Melbourne and I’m so glad you enjoyed your stay with us – come back again soon.
Kind regards,
Karl Unterfrauner
General Manager
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Traveller tips help you choose the right room.   Room tips (449)
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English first
Perth, Australia
Level 3 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 January 2013

My fiancée and I recently spent 4 nights in the Stamford Plaza and we received a complimentary upgrade on check-in which was really welcome. The king-suite was very well presented, clean and spacious, the staff were really friendly and the hotel is in an excellent location.

I would definitely stay in the Stamford again whenever I return to Melbourne.

Room Tip: As there are 2 seperate towers, try to get a room in the tower with the swimming pool and spa (if th...
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cormac M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl U, General Manager at Stamford Plaza Melbourne, responded to this review, 2 January 2013
Dear CormacM,

Indulgent, central, and friendly….All the things that make for a great stay at a hotel. We always hope to give our guests an experience that leaves them with the impression you have. We look forward to seeing you again soon…perhaps for your wedding night!

Kind regards,
Karl Unterfrauner
General Manager
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Brisbane, Australia
Level 5 Contributor
63 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 January 2013

Stayed here two nights over New Year. Overall it is a good hotel but was let down by a number of things. On a positive side the hotel position is good, centrally located in the city. The room was quite spacious, very comfortable bed, room has limited views although there were a number of maintenance issues with the room.

On a negitive side the resturant was closed on a sunday night which I found quite strange for a hotel of this size. The major problem was that the hotel added items to our bill such as breakfast and internet charges despite beingtold that they were all inclusive.

I fail to see how or why this happens and hope it wasn't a deliberate ploy to increase profits (very easily done if you use express checkout). This unfortunately was my last impression of this hotel.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PaulDev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl U, General Manager at Stamford Plaza Melbourne, responded to this review, 3 January 2013
Dear PaulDev,

It is never pleasing to hear that the last impression a guest has of their stay is a negative one and I apologise that this is the case for you. I am very sorry for the error with your account and implore that it was certainly not an attempt to gain further profit, but an unfortunate error. This will be reported to the Front Office Manager and further training will be conducted with the team. Although our restaurant is closed on Sunday nights, we do serve food in the bar til late and we also have a great in room dining menu. I do hope you will consider staying with us again when you are next in Melbourne and if so please contact me directly so I may pick up your booking from the onset and ensure you are well looked after.
Kind regards,
Karl Unterfrauner
General Manager
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Kuala Lumpur
Level 3 Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 1 January 2013

This is an attractive hotel with nicely laid out rooms with an olde world grandeur. Unfortunately, a series of unpleasant experiences here meant that it was far from a five star experience...

1. Our two year old boy discovered a pair of soiled underpants in the corner of our room!! You can imagine our horror. Unfortunately, we had to chase management several times to follow up on this. We were eventually moved to another room and were given a rather feeble apology.

2. Upon our return to our room on day two, we discovered a half empty Coke bottle in our kitchenette. Neither my husband nor I drink this. It can only have been left in our room by a cleaner. Or we hope so anyway...

3. Upon check out we were given a bill for mini bar items we did not use, and presented with a $16 bill for a three minute phone call!!

It's a shame these experiences tainted our stay, as the location is excellent, the rooms very attractive and some of the staff were excellent. It's clear, however, that there are issues with the way the hotel is run and for this reason we wouldn't return.

Room Tip: Do NOT use the hotel phone!!!
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  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrsExpat_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl U, General Manager at Stamford Plaza Melbourne, responded to this review, 3 January 2013
Dear MrsExpat_12
I was appalled to hear of the events which occurred during your stay and I sincerely apologise. Please be assured that the information you have provided has been further pursued and the appropriate action has been taken. I would be very grateful for the opportunity to welcome you back to show you that this is not the standard you should expect from this hotel. When you are next in Melbourne please feel free to contact me directly and I will ensure your stay is as it always should be - a positive experience from arrival to departure.
Kind regards,
Karl Unterfrauner
General Manager
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Sydney, Australia
Level 3 Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 31 December 2012 via mobile

I stayed here overnight for work. Room was large with lots of usable space. I had a kitchenette, bar, sofa, work desk etc. bed was very comfortable. Close to restaurants. Short stroll into the heart of the cbd. i would stay here again.

Stayed November 2012, travelled on business
Helpful?
Thank partikles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl U, General Manager at Stamford Plaza Melbourne, responded to this review, 2 January 2013
Dear Eddie Y,
Like many of our other corporate travellers, it seems that you have found our suites to be functional while at the same time being comfortable. When the work is done we’re in the perfect location to explore Melbourne’s exciting nightlife and if it’s restaurants that are of interest to you, our Concierge would be more than happy to point you in the right direction. It’s great to hear that you would stay with us again and we look forward to welcoming you back.
Kind regards,
Karl Unterfrauner
General Manager
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Level 4 Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 31 December 2012

Before we booked this hotel I read a number of reviews. Most we're positive, but some were negative. We arrived 2 hours before normal check in and asked if possible to check in. Not a problem! We opened the door on level 11 and were absolutely blown away how spacious and good the room was. The King bed was incredibly comfortable ( I now have to buy one it was so good) . The next day we went down for the amazing buffet breakfast. Absolutely faultless. I ordered an omelette made fresh, which was perfect. Even the wait staff come to your table and take your coffee order which is cafe quality. Our package deal included breakfast and valet parking for less than $200. I challenge anyone to find better value for a hotel of this quality and position in Melbourne. Mark and Caz

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MarkCaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl U, General Manager at Stamford Plaza Melbourne, responded to this review, 2 January 2013
Dear Mark and Caz,
It is one of the goals of all Stamford Hotels to exceed our guests expectations in every way and I’m thrilled we achieved this during your stay. A great nights’ sleep in a luxurious suite, followed by a fantastic breakfast and all at a bargain price – it doesn’t get much better. Come and stay with us again soon.

Kind regards,
Karl Unterfrauner
General Manager
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Perth
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 December 2012 via mobile

Room 1109

Pros:
• attentive, helpful and friendly door staff/concierges
• very cheap rate (although I suspect this is not the norm)
• large room with kitchenette
• pool, spa and sauna on top level
• spa bath in room
• extremely convenient location (middle of CBD and close to transport)
• room service delivered as requested
• classic grand interior (gold taps and fittings, marble, old style furniture)
• airconditioner worked well
• two LCD televisions - one in bedroom and one in living area
• bed and pillows luxurious and comfortable (there is even an option to order different pillow types from housekeeping!)
• love the shower head!

Potential improvements:
• marble veneer sink in bathroom cracking and flaking, some bathroom fittings look slightly tired
• carpets between hotel rooms needs cleaning
• door between living area and bedroom is a bit rickety and slats let light through
• cupboard in kitchenette doesn't close properly
• shower/bath area is quite small and difficult to move in and ventilation could be better for such a consistently steamy room
• towels and robes made of very coarse (i.e. not soft) fabric, however they were replaced daily and were always very clean

Overall we found our stay excellent, especially for the price. Would stay again.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phil577
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl U, General Manager at Stamford Plaza Melbourne, responded to this review, 2 January 2013
Dear Phil577,
Thank you for taking the time to write such a detailed review, I’m sure many traveller’s will find it very informative. I appreciate your comments regarding areas for improvement, but it’s fantastic to see that the overall the pro’s outweigh the con’s. We hope to welcome you back again soon for more of the same value for money.

Kind regards,
Karl Unterfrauner
General Manager
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Report response as inappropriate
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Additional Information about Stamford Plaza Melbourne

Property: Stamford Plaza Melbourne
Address: 111 Little Collins St, Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Family Hotel in Melbourne
#27 Business Hotel in Melbourne
#28 Romantic Hotel in Melbourne
#41 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Stamford Plaza Melbourne 5*
Number of rooms: 308
Official Description (provided by the hotel):
Stamford Plaza Melbourne is a leading 5 Star Melbourne CBD hotel with 282 suites and 26 brand new superior rooms.Located at the "Paris" end of Little Collins Street, Stamford Plaza Melbourne is the ideal choice for guests looking for quality accommodation in Melbourne's central business district. Set amongst theatres, renowned restaurants, fashion boutiques and Melbourne's finest attractions, guests can relax in the boutique surroundings whilst immersing themselves in the city's vibrant culture. The hotel is a 10 minute walk from Flinders Street station and Federation Square and a 25 minute drive from Tullamarine Airport. Your home away from home, the hotel's elegantly appointed 283 suites are a sanctuary with a luxurious sense of space and comfort. Each suite contains a kitchen with cooking facilities, spacious lounge and dining areas and separate bedroom/s with bath spa en-suite. Guests can enjoy the pool facility featuring sleek furnishings, a hydration station, spa and sauna facilities, and a well equipped gym with cardiovascular and weight training equipment. Services such as 24-hour reception, Concierge and room service, valet car parking and laundry, ensure a relaxing and fuss free stay. ... more   less 
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Also Known As:
Stamford Plaza Melbourne Hotel Melbourne
Stamford Plaza Hotel Melbourne
Melbourne Stamford Plaza Hotel

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