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“Great Stay”

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Stamford Plaza Melbourne
Ranked #40 of 158 Hotels in Melbourne
Certificate of Excellence
wandererfromLondon
Level Contributor
47 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Great Stay”
Reviewed 14 December 2013

Work brought me back to Melbourne for 4 nights and I chose the Stamford Plaza (for the first time) as a result of a good deal I found online. The hotel is very well located at the top end of Collins street with an abundance of transport options surrounding the hotel or within a short walk.

I was warmly welcomed at check in and my request for a room on a high floor was honoured. The rooms are all very large and feature an open plan lounge and dining area, separate bedroom, small kitchenette (complete with microwave and dishwasher) and large bathroom. I found the rooms to be tastefully decorated and very comfortable, especially the very good bed. Double doors also opened onto a very small balcony which was great for fresh air.

The bathroom was becoming a little dated but was still perfectly adequate. The two TVs worked well and the room was very well lit with ample space for working at the desk. Housekeeping was very good and the 'Do Not Disturb' request was always respected.I used the gym - located on the top floor - and it was excellent.

The only concern to be aware of aware of is outside noise. Even from the 15th floor I could hear the crowds on Friday and Saturday night, so during a weekend stay I would strongly recommend a room on a high floor.

All in all this was an excellent hotel offering larger than average rooms, the convenience of your own kitchenette and genuinely warm service. I'll certainly be back.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DaveinMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl U, General Manager at Stamford Plaza Melbourne, responded to this review, 17 December 2013
Dear DaveinMelbourne,
Another very happy guest! It’s so great to receive positive feedback such as yours and we really appreciate you sharing your recent experience with your fellow travelers.
Friendly service, a prime location and the fact that our rooms have separate living and sleeping areas are perfect reasons to choose Stamford Plaza Melbourne.

We are delighted that you enjoyed your stay and
and as such will visit us again. We look forward to it!
Kind regards,
Karl Unterfrauner
General Manager
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4,164 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (434)
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English first
Melbourne, Australia
Level Contributor
957 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 919 helpful votes
Reviewed 14 December 2013

Superb location, great room, good value and friendly restaurant waiting staff.

However, we found the reception staff awkward and left us feeling we were a bother. The check in process (after 1500) was difficult plus they were unaware of their own special deal. Was asked 3 times to prove what was included in their package and was informed the 'welcome gift on arrival' was breakfast the next day (although this was listed separately). They even lacked wishing us a pleasant stay and directing us to our room which we did not realise was in the other tower. So simple.

Looking at the other reviews we must have been unlucky. However it is these things that made us go out of the hotel forgoing their vouchers and considering alternative properties next time.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nilintentum_reliquit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl U, General Manager at Stamford Plaza Melbourne, responded to this review, 15 December 2013
Dear nilintentum_reliquit,
I am very sorry that your first impression upon arrival was lack luster, this is certainly not the type of feedback we expect or are accustomed too and I sincerely apologise for this drop in service standard. I am disappointed to note the difficulty you experienced in determining your package inclusions and will ensure this is addressed by our Front Office Manager immediately , as it is of course essential that our staff are fully competent in this knowledge. I am pleased that you were however impressed with our location, value for money and suites. We really would like to welcome you back and show that your experience is certainly not the norm, should you reconsider please contact me on 03 9659 1178 or karlunterfrauner@spm.stamford.com.au so I may personally oversee your arrangements and ensure your stay is a much more enjoyable one.
Kind regards
Karl Unterfrauner
General Manager
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Melbourne, Australia
Level Contributor
112 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 13 December 2013 via mobile

Stayed here for one night in the King Deluxe Studio room and was very impressed. I didn't deal with the staff much as my partner checked in/out but the room was great. Separate lounge area to the bedroom and a small kitchenette was in the room. The desk, couch, coffee table and dining table in the room were of a good quality and having a hot plate, dishwasher and toaster in the room was a great addition. The water pressure in the shower/spa is great and the bed was comfortable. Iron and ironing board, safe and magazines are provided in the room also. We also enjoyed the buffet breakfast the next morning. This is a great hotel and you certainly get a lot of bang for your buck. I highly recommend this hotel.

Stayed December 2013, travelled as a couple
Helpful?
Thank Leeroy22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl U, General Manager at Stamford Plaza Melbourne, responded to this review, 15 December 2013
Dear leeroy22,
We’re thrilled to have made such a happy guest of you! We get lots of comments regarding the comfort of our suites and in particular our beds. We aim to provide great value to all our guests along with fantastic facilities and excellent customer service and I’m pleased you found these to also be of a high standard during your stay. Thanks for your recommendation and we look forward to welcoming you back again on your return.
Kind regards
Karl Unterfrauner
General Manager
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Brisbane, Australia
2 reviews
Reviewed 12 December 2013

We had a wonderful time in Melbourne staying at the Stamford Plaza. The staff were extremely friendly and had great advice on how to get around. The location is fantastic as it is close to so many restaurants and our spacious suite was wonderful to relax in even for just a little while after shopping and dining then going out again. Will definately stay here again. I can't recommend it highly enough Congratulations to the staff on their friendly and helpful service.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kahbne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl U, General Manager at Stamford Plaza Melbourne, responded to this review, 15 December 2013
highly enough Congratulations to the staff on their friendly and helpful service.
Dear kahbne,
Another wonderful combined effort from the teams at Stamford Plaza Melbourne to ensure you enjoyed a wonderful stay. Thank you for your positive comments and we would be delighted to welcome you back again for more of the same Stamford service.
Kind regards
Karl Unterfrauner
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Launceston, Australia
Level Contributor
93 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 12 December 2013

Beautiful old style hotel in the heart of Melbourne city. Great service particularly from the Concierge staff. Very large rooms, coffee shop and restaurant , gym etc. had to pay additional for Wi Fi which was a little disappointing in this day and age in a top class hotel.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NuthouseBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl U, General Manager at Stamford Plaza Melbourne, responded to this review, 15 December 2013
Dear NuthouseBrisbane,
It’s great to know that we provided all you were looking for in a hotel and we greatly appreciate you taking the time to review your recent stay. Thanks for noting the fantastic service you received from our Concierge Team – they are great ambassadors of this hotel and I know they will be very proud to read your comments. We look forward to welcoming you back for another exceptional stay in the future.
Kind regards,
Karl Unterfrauner
General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Traralgon, Australia
Level Contributor
3 reviews
3 hotel reviews
Reviewed 12 December 2013

I recently stayed at the Stamford Plaza and was delighted with the kindness and thoughtfulness of the staff. Nothing was too much bother. The room was wonderful and so well appointed. It is a wonderful treat to be fussed over and looked after so well. Thanks to the staff there....they do a marvellous job.
The buffet breakfast was very good indeed, with the food being nicely presented and perfectly cooked. It was also rather nice not too feel thrust out of the room early, with a leisurely check out after finishing breakfast at 9.30am.
I would happily recommend the Stamford to any traveller looking for a high end experience.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ruth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl U, General Manager at Stamford Plaza Melbourne, responded to this review, 15 December 2013
Dear Ruth M,
It’s such a pleasure to receive feedback such as yours and I thank you for sharing your recent experience. It’s so important that we take time out to spoil ourselves every now and again and I’m glad you’re stay left you feeling refreshed and rejuvenated. Perhaps on your next visit you might enjoy our Lazy Daze package which is the ultimate indulgence; it includes a relaxing massage, delicious in suite meal, two new release movies to watch and of course pop corn! It’s certainly something to look forward too – as is your return, we hope to see you again soon.
Kind regards,
Karl Unterfrauner
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 December 2013

We had a brilliant time at this hotel. Unfortunatley I had to work so didn't really get to enjoy the room much. I think we were upgraded as we had a fabulous 1 bedroom suite with a large external deck and 10 seater lounger. Something was going on in the city so all the hotels we would normally stay with were booked or even more expensive than the rates here - nice to try out somewhere different.

The staff were extreamly helpful. The breakfast area was clean although lacked that x factor.

The only reason I have dropped 1 of the rating is that the interior halls are starting to look a little tired. The carpet seems old, the wallpaper is old and the large deck outside needed a good paint job. The swimming pool was out of action when we were there.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shar1877
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl U, General Manager at Stamford Plaza Melbourne, responded to this review, 15 December 2013
Dear Shar1877,
Thank you for sharing your views on your recent stay with us and I am thrilled to read that you were pleasantly surprised by our high standard of accommodation and professional service. I’ll certainly address the maintenance issues you have noted with the relevant department heads for their immediate attention. We hope that you will consider us when you next visit Melbourne, whether it be for business or pleasure.
Kind regards,
Karl Unterfrauner
General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Stamford Plaza Melbourne

Property: Stamford Plaza Melbourne
Address: 111 Little Collins St, Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Family Hotel in Melbourne
#27 Business Hotel in Melbourne
#28 Romantic Hotel in Melbourne
#38 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Stamford Plaza Melbourne 5*
Number of rooms: 308
Official Description (provided by the hotel):
Stamford Plaza Melbourne is a leading 5 Star Melbourne CBD hotel with 282 suites and 26 brand new superior rooms.Located at the "Paris" end of Little Collins Street, Stamford Plaza Melbourne is the ideal choice for guests looking for quality accommodation in Melbourne's central business district. Set amongst theatres, renowned restaurants, fashion boutiques and Melbourne's finest attractions, guests can relax in the boutique surroundings whilst immersing themselves in the city's vibrant culture. The hotel is a 10 minute walk from Flinders Street station and Federation Square and a 25 minute drive from Tullamarine Airport. Your home away from home, the hotel's elegantly appointed 283 suites are a sanctuary with a luxurious sense of space and comfort. Each suite contains a kitchen with cooking facilities, spacious lounge and dining areas and separate bedroom/s with bath spa en-suite. Guests can enjoy the pool facility featuring sleek furnishings, a hydration station, spa and sauna facilities, and a well equipped gym with cardiovascular and weight training equipment. Services such as 24-hour reception, Concierge and room service, valet car parking and laundry, ensure a relaxing and fuss free stay. ... more   less 
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Also Known As:
Stamford Plaza Melbourne Hotel Melbourne
Stamford Plaza Hotel Melbourne
Melbourne Stamford Plaza Hotel

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