I travel to Melbourne a lot and do not particularly like staying in the CBD. The Lyall was a great experience located in the heart of South Yarra. Overall, the service was exceptional, rooms were really nice and the spa was great. The hotel is also great value and very fairly priced.
Service: We arrived a few hours before check in and they were more than happy to check us in early. The staff was super friendly and were genuinely warm. There was no air of stuffiness that you sometimes can get at boutique hotels. Anything I asked them to do they fulfilled with a smile and promptness. I needed something sent next day mail. They offered to goto the post office for me. I just handed them the object and the address and it was done. Anytime you leave the hotel they always offered to get you cab. Even late at night you were always greeted with a smile and not some grumpy man working the late shift. When I was there there was a problem with the business center so they printed all my documents for free off the front desk computer. The best part is that they offered to do these things for me. I never had to ask. Everything you needed was anticipated. Nowadays that is rare.
Room Service: We ordered room service a few times. The food tasted great and the price was reasonably. They also delivered the food promptly.
The Spa: My girlfriend used the spa and got a facial. She had the last appointment of the day and was running a bit late. They didn't rush her and didn't make her feel bad for being late. She said the facial was great and very relaxing. She also recommended a product that they had no stock, but gave her a sample which my girlfriend appreciated.
The rooms: The rooms were great They were spacious, the bed was comfortable and the room was quiet. The room was also tastefully designed with nice furniture. It did not have that bland hotel feel that many rooms have.
Overall, everything was great and I look forward to staying at the Lyall next time I am in Melbourne. Btw, there is free wifi which is always nice.
- Official Description (provided by the hotel):
- Let us pamper you. A true 5 Star service Boutique Hotel centrally located close to Toorak Road / Chapel Street shops and restaurants. Melbourne's only privately owned/operated luxury hotel with 40 one and two bedroom suites of contemporary oriental design. The Lyall Hotel and Spa's welcoming ambience attracts a discerning international clientele seeking genuine and professional service whether travelling for business or leisure. All suites have full length windows that open for fresh air and a balcony. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Odigeo, Southall Travel, Hotels.com and Agoda so you can book your Lyall Hotel and Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Lyall Hotel Melbourne
- Lyall Hotel Melbourne