Four of us, all in our 70's, stayed for 8 days in an apartment in this hotel. It is very conveniently located opposite Melbourne's beautiful Royal Botanic gardens, with a tram stop at the door and parking underneath. The foyer is tired. It has a large TV, always on, and a few rather grubby chairs with a table stained with sticky rings from drinks. There was a prominent somewhat untidy noticeboard concerning a conference that was being held in a room on the ground floor. The hotel served morning and afternoon tea to the conference participants in the corridor that led to the lifts that we needed to access our room in the tower block, and it was frequently difficult to get through this crowd, particularly for our handicapped friend. Also on the ground floor was a Chinese restaurant, and cooking smells permeated the ground floor, lifts and corridors at higher levels. Stepping out of the lifts there were often bags of rubbish left outside doors and these would stay for many hours and overnight. There didn't seem to be anyone checking the corridors.
Our room was grubby, the carpet stained and the window leading to the balcony was filthy. It looked like someone had opened a sticky drink, champagne or beer, and the contents sprayed onto the outside of the glass. After 5 days when the reception manager came to look at the room, we drew her attention to this, but no attempt was made to clean it.
We intended to self cater. There were few utensils and we had to ring housekeeping for a sharp knife, and enough plates and cutlery for 4 of us. The hot plates were antiquated and slow so that the microwave oven was really the only practical way to heat food. We asked for plain teabags and were given 4. Another day we had to wait 2 hours for house keeping to bring us some plain teabags. We left a note asking for only plain tea bags, we did not want any of the flavoured ones or instant coffee sachets, but this made no difference. There was only one shampoo in the bathroom and several times we had to ring for towels as only two were left for 4 of us, and no bathmat.
The room had two bedrooms with two double beds. In each wardrobe one of the shelves could not be used as one of the supports was missing.
The beds were comfortable but after 5 nights we were surprised that we had not had a change of sheets. Bed-making was a matter of pulling up the covers and too bad if the under-sheet is crinkled up.
On our sixth day we came in from a long day out and there were no teabags again. No one was answering the housekeeping number so we rang reception, and a very helpful and pleasant young lady brought some teabags up to us. She was part of the reception staff so we asked her to come in and see the room. We pointed out that the floor did not appear to have been vacuumed since we had been there and showed her the dust on the furniture. She agreed that it needed urgent attention and a young man appeared at 5pm and vacuumed around us. Next day we had clean sheets and the place looked as if it had been given a good clean. The management put a bottle of bubbly in the room for us.
The staff at reception were always polite and helpful, but it seemed to us that this hotel has a major problem with the housekeeping staff. We also noticed that trays from room service cluttered the corridors for hours.
Our room was quiet, which we appreciated, but the bedrooms were very stuffy. There was no alternative to using air-conditioning, as the only source of fresh air was the sliding door onto the small balcony. The bedrooms were around the corner from the main room and stale, hot air tended to get trapped there. It was not possible to vary the temperature in the different rooms, so that the room the sun poured into in the morning was very hot, while the living room was set to be comfortable. The lock on the door out to the balcony was broken. This didn't seem to be a security risk as the room was on the fourth floor. The paintwork on the balcony was rusty and there were no chairs on the balcony.
Judging by a sign that said this hotel is in a competition, we felt this hotel has aspirations of being a luxury destination, and with some new carpets, a coat of paint and some attention to the air-conditioning, and employing sufficient staff to keep the place clean, tidy and welcoming, it could well achieve this status. Until then we will not stay there again.
- Official Description (provided by the hotel):
- Seasons Botanic Gardens is located on tree lined St Kilda Rd. overlooking the picturesque Botanical Gardens and Shrine of Remembrance. Only minutes away from the CBD, Southbank Entertainment prescient, Arts Centre, National Gallery of Victoria and Melbourne Convention Centre. ... more less
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- Also Known As:
- Seasons Botanic Gardens Melbourne
- Seasons Botanic Gardens Hotel Melbourne