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“clean and nice” 5 of 5 bubbles
Review of The Westin Melbourne

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The Westin Melbourne
Ranked #14 of 158 Hotels in Melbourne
Certificate of Excellence
NY
Level Contributor
2 reviews
“clean and nice”
5 of 5 bubbles Reviewed 27 February 2014

had a business trip lived there,friendly staff,clean and great location.There are lots of choice for eating nearby and good to travel around.The room is large and nice.
Highly recommand for leisure or business.

  • Stayed December 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kevinlynne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review, 11 March 2014
Dear Reviewer. Thank you for taking the time to provide such special feedback. We are delighted you experienced a fulfilling stay in every way at The Westin Melbourne and visiting our wonderful city. Melbourne always has so much on in the theatres, art exhibitions, ballet, jazz and the fabulous shopping. We look forward to welcoming you back. Be well.
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1,885 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (397)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Sydney, Australia
Level Contributor
258 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 26 February 2014

We stayed 3 nights for a girls weekend for shopping and eating. The Westin did not disappoint, from the time we were greeted by the doorman from our cab, from check-in to the time we went to our rooms, the service was top notch. Extremely clean rooms and location was perfect in the central of Melbourne. staff were fantastic. Beds were extremely comfortable and it is located within walking distance of all attractions. Did not disappoint. Will definitely be staying here again.

  • Stayed February 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Susy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review, 11 March 2014
Dear Reviewer. Thank you for taking the time to provide such special feedback. We are delighted you experienced a fulfilling stay in every way. We look forward to welcoming you back for another refreshing stay in the not too distant future. Be well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
73 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed 26 February 2014

With Westin's you get the same reliable, comfortable, friendly and efficient hotel. Melbourne is no different. Add to that the great location, the large rooms, the usual choice of pillows etc., and Melbourne is a great choice.

Given its location, there are multiple food options very close by, shopping, sights and so forth. This is a very safe pick, with the usual solid standard for Westin hotels.

Room Tip: I had a corner room and it was pretty huge!
See more room tips
  • Stayed February 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Scott B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review, 11 March 2014
Dear Reviewer. Thank you for choosing our hotel for your recent visit to Melbourne. We are delighted to read you enjoyed our luxurious facilities. Our central location is simply the best for everyone to explore the sites, cafes and shopping. Please note, we offer a fulfilling range of accommodation packages and welcome you to take advantage of our special offers for your future visits. Be well.
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Melbourne, Australia
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 25 February 2014

Great hotel, and wonderful service. No complaints. Valet service is also excellent. The concierge service were also very helpful, i wanted to surprise my girlfriend with rose petals and they were very compliant.

Room Tip: The city view rooms were worth every penny, great views and no noise from outside.
See more room tips
  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank boldenbolden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review, 11 March 2014
Dear Reviewer. Thank you for your kind words regarding your recent stay with us and we are delighted you enjoyed our instinctive service. We will pass on your positive comments to our Concierge team regarding the valet parking. We look forward to welcoming you back on your next visit to Melbourne. Be well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Darwin, Australia
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 19 February 2014 via mobile

Beautiful hotel, cannot complain about my room, huge as was the bathroom, great amenities, nice design. Great location in lovely Melbourne CBD. Had to pay $20 for internet, not sure why hotels charge for this, but fee was reasonable and wifi was super fast compared to other hotels. Some reviewers don't think this is a five star property, but I suggest that it is. Apparently, it does not have club rooms. My only gripe with this hotel was that the majority of staff were not overly warm or cheerful, and I have stayed in other top-notch properties in Melbourne where the staff were fantastic.

Stayed February 2014, travelled solo
Helpful?
Thank Deanten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review, 11 March 2014
Dear Reviewer. Thank you for taking the time to provide such special feedback. We are delighted you enjoyed your stay at The Westin Melbourne. Our in-room internet is one of the fastest in town and guest could connect up to three devices at the same time. As an alternative, guests are welcome to use the complimentary internet in public areas, as well as desktop computers in the Business Centre. We hope you will be back again in the near future for another renewing stay. Be well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 17 February 2014

We stayed there for 5 nights and we must say that the hotel is definitely in the prime location.

I must say that the location, coinceirge and doormen service is probably the only good thing about the hotel. Mainly all hardware about the hotel needs major improvement. Bathroom is huge but again dont know why they didnt give more space to the room. Layout of the bathroom is weird.

However, here are my bigger disappointments:
1.) Swimming pool water was DISGUSTING. Seems like the water has not been changed for months. After putting my head in the water, i nearly puked after seeing the water so blurry.
2.) Most hotels will provide you complimentary late check out, however they only provided me late check out till 12 (seems standard) and everything after an hour will charge me AUD25. I have never heard of hotels charging for late check outs
3.) Our second day in the hotel, we were stuck in the elevator for nearly 5 minutes. When we pressed the emergency button, it told us to hold as the line was busy....

Even though I rate this hotel as very good, i rate it comparing it to a 4 star hotel and not a 5 star hotel.

  • Stayed February 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Ian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review, 20 February 2014
Dear reviewer. Thank you for taking the time to provide your comments, this feedback is important to us. We are pleased you appreciated our converted Collins Street address and fantastic service from the Concierge team. However, we are disappointed to learn that your recent stay the hotel was less than satisfactory and we would like to apologise for this. Rest assured all of your comments, i.e. the condition of the water in the pool, late check-out and the elevator experience have all been passed onto the relevant departments for further discussion and improvements. We hope to have the opportunity to welcome you back to The Westin Melbourne for a much more satisfying stay in every way.
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Mornington Peninsula
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 17 February 2014

My husband and I stayed here for our 23rd Wedding Anniversary. Right from the moment we parked our car at valet, we were met with very happy and fun staff. At check-in, reception noted it was our anniversary and congratulated us. Then later a personalised congratulation note was sent to our room with a couple of very yummy little chocolates. The room itself was well appointed and spacious - particularly the bathroom. Our booking came with buffet breakfast, which was to die for. It is our new favourite Melbourne hotel. Right in the heart of the CBD, you are in walking distance to all major attractions.

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Boadecia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMelboune1185, Manager at The Westin Melbourne, responded to this review, 20 February 2014
Dear reviewer. We are so delighted to hear that you and your husband had such a satisfying stay in every way, especially on such a an important occasion. Our large and well-appointed rooms, unbeatable location and instinctive service are all what we are so well known for. We certainly look forward to welcoming you both back to The Westin Melbourne in the not too distant future.

NB. During your next visit, may we just mention if you are not already a Starwood Preferred Guest member, go on line to join the program so we may keep you informed of our special offers together with 15% off food in all our venues (T& C’s apply)even if you are not staying. Membership is complimentary. Simply visit spg.com
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Additional Information about The Westin Melbourne

Property: The Westin Melbourne
Address: 205 Collins St, Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Melbourne
#10 Romantic Hotel in Melbourne
#11 Business Hotel in Melbourne
#13 Luxury Hotel in Melbourne
#17 Family Hotel in Melbourne
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Westin Melbourne 5*
Number of rooms: 262
Official Description (provided by the hotel):
Modern, chic and elegantly understated, The Westin Melbourne's dramatic staircase and light filled lobby overlooking the vibrant City Square sets the tone for one of Australia's leading hotels. Boasting 262 luxurious guest rooms, the award winning property is surrounded by theatres, galleries, designer boutiques and the city's finest attractions.SPG Members receive complimentary in room internet when booking direct. ... more   less 
Reservation Options:
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Also Known As:
The Westin Melbourne Hotel Melbourne
Westin Melbourne
Melbourne Westin

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