I have stayed at Westin Melbourne on many occasions over the past 14 years. Comfort, facilities, location - nothing has change - all are excellent. However, as a supposed valued member of their loyalty club, I was disappointed on my treatment on this occasion. Having made 3 bookings - one room for 5 nights, one for 2 and another for 1 night for family and friends, I had received confirmation of all at agreed rates. When I came to settled my account I had been charged an extra $44 per night for the 5 night stay. Despite pointing this out and having by written confirmation with me, the front desk treated me as if I was trying to pay less than I should. They said they would look into the matter (why - because all the proof was there?) and when they didn't reply when they said they would, I contacted them on a few occasions the following day over some hours only to be told the relevant person was "with customers". Finally the matter was resolved after contacting and speaking to the General Manager. The point is - a written confirmation should be enough to authorise front desk staff to honour an agreement. It leave a disappointment on the way loyal customers are treated.
- Official Description (provided by the hotel):
- Modern, chic and elegantly understated, The Westin Melbourne's dramatic staircase and light-filled lobby sets the tone for one of Australia's leading hotels. Boasting 262 luxurious guest rooms, the award winning property is surrounded by theatres, galleries, designer boutiques and the city's finest attractions. SPG Members receive complimentary in room internet when booking direct. ... more less
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- Also Known As:
- The Westin Melbourne Hotel Melbourne
- Westin Melbourne
- Melbourne Westin