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“Practically Perfect!”

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The Westin Melbourne
Ranked #15 of 161 Hotels in Melbourne
Certificate of Excellence
Reviewed 24 July 2014 via mobile

Perfect location in the heart of the city. Staff were friendly and helpful. The hotel is stunning and extremely well maintained. Our new favourite hotel in Melbourne CBD. Didn't dine at the hotel but cocktails in the lobby lounge were lovely. We will be back.

Stayed: July 2014
1  Thank Phoebsp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMelboune1185, Manager at The Westin Melbourne, responded to this reviewResponded 31 July 2014

Dear Reviewer. We are very pleased to read that The Westin Melbourne is your new favourite hotel in Melbourne. Thank you for your feedback. During your next visit, may we just mention if you are not already a Starwood Preferred Guest member, go on line to join the program so we may keep you informed of our special offers together with 15% off food in all our venues
(T& C’s apply) even if you are not staying. Membership is complimentary. Simply visit spg.com. We do look forward to welcoming you back to The Westin Melbourne some time soon. Be well.

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Reviewed 24 July 2014

Travelling for business and wish I could have stayed longer. Great location and such comfortable, well done rooms. Bell staff, desk and lobby bar staff were thoughtful and attentive. I enjoyed the selections for the breakfast and the service was lovely.

  • Stayed: July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank Kerioke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMelboune1185, Manager at The Westin Melbourne, responded to this reviewResponded 31 July 2014

Dear reviewer. Thank you for your comments, your feedback is valuable to us. We are thrilled to hear you enjoyed your recent stay at the Westin Melbourne. Our converted Collins street address does place our guests amongst the city’s finest dinning and shopping precinct and Melbourne’s finest attractions. We are well known for our large and well appointed rooms with signature Westin features such as the Heavenly Bed (the name truly says it all). We will pass on your kind feedback to our associates. We look forward to welcoming you back to The Westin Melbourne sometime soon. Be well.

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Reviewed 23 July 2014

Gorgeous hotel and excellent location. Room service is outstanding as everything about this hotel. Upgraded to a King room which is so much nicer. I stayed with my daughter and another family for a school dance trip. I love staying here so friendly and helpful. The restaurant is very expensive but lovely.

Room Tip: King Rooms are much nicer than standard ones.
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  • Stayed: July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank doyletv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMelboune1185, Manager at The Westin Melbourne, responded to this reviewResponded 31 July 2014

Dear reviewer. We are delighted to hear that you had such a fulfilling stay. Glad you enjoyed our very large and well appointed rooms with signature Westin features that enable us to offer our guests a rejuvenating stay each and every time. During your next visit, may we just mention if you are not already a Starwood Preferred Guest member, go on line to join the program so we may keep you informed of our special offers together with 15% off food in all our venues (T& C’s apply)even if you are not staying. Membership is complimentary. Simply visit spg.com. We do look forward to welcoming you back to The Westin Melbourne some time soon. Be well.

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Reviewed 23 July 2014

I stay here quite frequently for business and have always found it extremely pleasant. Came down last weekend with my husband and another couple and stayed for two nights - really can't speak highly enough. Rooms were ready and next-door to each other as requested on arrival. Lovely service in the downstairs lobby. No trouble arranging a hire car which was delivered to us the next day and taken care of when we were finished with it. Requested a late checkout which was no problem at all - the lovely staff even asked if there was anything they could do for me as I was clearly not well on the Sunday. Fabulous breakfast in the restaurant, rooms perfectly made up and prepared, lovely deep bath. Most of all a fabulous position for a Melbourne weekend getaway. If I was going to be super-picky I would say that there was a bit of street noise as we were on L2, the lighting in the bathrooms is not great for make-up and the TV remote is a little slow. However these are minor inconveniences that you would find at most hotels and are more than made up for by the rest. Thoroughly recommended.

Room Tip: Go as high as possible.
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Tamara T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMelboune1185, Manager at The Westin Melbourne, responded to this reviewResponded 31 July 2014

Dear reviewer. Thank you for your feedback, it is very valuable to us. We are pleased you returned to The Westin Melbourne during your personal time. Our associates aim to deliver instinctive and personal service to all our guests. We will pass on your kind comments regarding breakfast to the chefs and team in Allegro. Sorry you heard some street noise as our windows are double glazed. We will look into the lighting in the bathrooms.
We look forward to welcoming you back in the near future. Be well.

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Reviewed 21 July 2014

The location of this hotel is perfect, easy walking distance to pretty much anywhere you want to go.
As an SPG gold we were upgraded to a deluxe room, the view onto Swanston street is absolutely amazing. The staff are super friendly and the rooms are clean and extremely spacious.

Room Tip: We were on the 5th floor, and could hear the protest march that was happening outside on one of the...
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  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank maishirlz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMelboune1185, Manager at The Westin Melbourne, responded to this reviewResponded 31 July 2014

Dear reviewer. Thank you for taking the time to post your comments regarding your recent stay with us. We are delighted you enjoyed our hotel’s unbeatable Collins street address in the middle of Melbourne City and our high levels of service which the associates take pride in offering guests. We look forward to seeing you again soon. Be well.

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Reviewed 21 July 2014

My wife, 7 year old boy, and I just had a few nights at this lovely well situated hotel. We were very impressed with the friendly, obliging staff and everything about the place. the King Bed we had (and rollaway for the little bloke) was very comfortable and i wouldn't mind having the blinds thay have at my place. They kept the room dark in the morning so you slept in very easily. The pool is great and perfect for little ones as it is only 1.1 metres deep the whole way. I would thoroughly recommend the Westin to other visitors to Melbourne.

Room Tip: Get a Swanston Street view room if you can - you can watch the world go by.
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  • Stayed: July 2014, travelled with family
    • Rooms
    • Service
1  Thank RooboyTasmania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMelboune1185, Manager at The Westin Melbourne, responded to this reviewResponded 31 July 2014

Dear Reviewer. Thank you for taking the time to provide feedback. We are pleased you enjoyed our instinctive service. We strive to provide guests with personal service and renewing facilities so it is inspiring to read we have consistently fulfilled your expectations. We look forward to welcoming you back in the not too distant future. Be well.

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Reviewed 15 July 2014

I have stayed at Westin Melbourne on many occasions over the past 14 years. Comfort, facilities, location - nothing has change - all are excellent. However, as a supposed valued member of their loyalty club, I was disappointed on my treatment on this occasion. Having made 3 bookings - one room for 5 nights, one for 2 and another for 1 night for family and friends, I had received confirmation of all at agreed rates. When I came to settled my account I had been charged an extra $44 per night for the 5 night stay. Despite pointing this out and having by written confirmation with me, the front desk treated me as if I was trying to pay less than I should. They said they would look into the matter (why - because all the proof was there?) and when they didn't reply when they said they would, I contacted them on a few occasions the following day over some hours only to be told the relevant person was "with customers". Finally the matter was resolved after contacting and speaking to the General Manager. The point is - a written confirmation should be enough to authorise front desk staff to honour an agreement. It leave a disappointment on the way loyal customers are treated.

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
1  Thank rainman37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMelboune1185, Manager at The Westin Melbourne, responded to this reviewResponded 31 July 2014

Thank you for taking the time to provide your review. Our location is certainly unbeatable along with our first class facilities. Apologies there was some confusion with your bookings. We look forward to the opportunity to welcome you back to The Westin Melbourne once again. Be well.

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Additional Information about The Westin Melbourne

Address: 205 Collins St | Melbourne, Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in Melbourne
#11 Business Hotel in Melbourne
#12 Family Hotel in Melbourne
#14 Luxury Hotel in Melbourne
Price Range: £142 - £351 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Melbourne 5*
Number of rooms: 262
Official Description (provided by the hotel):
Modern, chic and elegantly understated, The Westin Melbourne's dramatic staircase and light-filled lobby sets the tone for one of Australia's leading hotels. Boasting 262 luxurious guest rooms, the award winning property is surrounded by theatres, galleries, designer boutiques and the city's finest attractions. SPG Members receive complimentary in room internet when booking direct. ... more   less 
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Also Known As:
The Westin Melbourne Hotel Melbourne
Westin Melbourne
Melbourne Westin

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