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Quay West Suites Melbourne
Ranked #12 of 161 Hotels in Melbourne
Certificate of Excellence
Reviewed 5 March 2013 via mobile

We stayed four nights in a one bedroom apartment. It had all one could wish for: decent sized kitchen, living room, bedroom, big bathroom with bath and separate shower stall, four (!) good sized closets. In the kitchen you will find a washer/dryer combo with detergent provided. Quay West is located on the south bank promenade, with a food court and several restaurants just around the corner. City center is a three minute walk across the bridge.
We found the apartment to be clean and comfortabel with a luxurious feel to it. Next time we come to Melbourne, we will not even bother to try and find another hotel to stay.

  • Stayed: March 2013
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Thank C O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuayMel, General Manager at Quay West Suites Melbourne, responded to this reviewResponded 11 March 2013

Thank you for the lovely feedback- we love it!

Guest reviews enable us to monitor our standards and we look forward to welcoming you back to the hotel on any future visits you may make to Melbourne.
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813 - 819 of 1,170 reviews

Reviewed 2 March 2013

We arrived very late (almost midnight) to the hotel and were greeted curbside by a member of the check-in team. He smiled, knew our name (perk of being the last family to check in for the day) took our luggage and headed directly to our room with it while we checked in at reception. The woman at the desk was also great (should have remembered names!) and got us checked in quickly and got our room service order placed for us before we even went upstairs. Cant begin to express how much that kind service meant to us after a very long 14+ hour flight! The room was truly perfect and the kids were so excited with the full kitchen, the dining area and separate living area. My husband and I loved the roomy, well appointed bedroom. The pull-out sofa bed was a good size for our 8 & 11 year old kids and they were happy once they each had separate blankets (no more, "she took all the blanket!" whining!!) room service was great and we are all addicted to the rosemary shoestring fries! We could have spent all our time enjoying the hotel but the location was so perfect we took the opportunity to explore Melbourne the next day. This wonderful hotel absolutely lived up to and exceeded every expectation and we are all looking forward to staying there again!!

Stayed: February 2013, travelled with family
Thank Catherine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuayMel, General Manager at Quay West Suites Melbourne, responded to this reviewResponded 11 March 2013

Thank you for telling us about your experience at the Quay West Suites Melbourne.

It was wonderful to hear that we made your stay truly enjoyable. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. I will let the chef know that you loved the shoestring fries and I am glad there no family arguments over the blanket on the sofa bed!

We look forward to welcoming you back in the future.

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Reviewed 2 March 2013

We have previously stayed at the Quay West suites and always enjoyed the visit.When we decided to visit Melbourne we thought we would stay at Quay West based on previous visits.
Unfortunately there were a few niggling issues this time - the a/c was extremely noise to the point that is was impossible to sleep with it on. This was most annoying since we were there for 4 days and Melbourne was in the middle of heatwave.
Housekeeping was not up to standard, one day we returned at 3pm thought we might have a siesta only to find that housekeeping had not arrived. Requested housekeeping politely to the front desk who immediately arranged for housekeeping. Housekeeping arrived made the bed replaced the towels and did a quick wipe around the bathroom. Very sloppy! Further I noticed the cakes of soap seem to be shrinking in size, really how much does a decent size cake of soap cost?The shower recess could do with some domestos since mould is visible in a few sections of the grout.
The location is brilliant with transport and restuarants all a short walk away.
Would we stay at Quay West again? The answer is yes even though they blotted their copy book this time. Hopefully these areas will be attended too before our next visit.

  • Stayed: February 2013, travelled as a couple
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Thank Sallymay4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuayMel, General Manager at Quay West Suites Melbourne, responded to this reviewResponded 11 March 2013

Firstly, I would like to express my sincere apologies for the inconvenience you experienced during your stay at Quay West Suites Melbourne. I am disappointed to hear that your experience did not meet your expectations in particular our housekeeping standard during your stay.

Guest reviews enable us to monitor our standards so I appreciate you taking the time to post your thoughts on Trip Advisor, as I will now be able to review your comments and suggestions with my Housekeeper.

We look forward to welcoming you back, and at such time trust we can improve and keep a "copy book" clean for your next stay.

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Reviewed 1 March 2013

I sat down to write this review and realised I just couldn’t raise any passion for Quay West. It was absolutely fine. Brilliant situation on the Southbank. Easy walk to Federation Square and the lanes etc. Loads of restaurants nearby. Nice staff – didn’t put a foot wrong. It was … er…. yes…absolutely fine.
The apartments are OK. Nothing fancy but everything you need.
We considered splurging on The Langham but are glad we didn’t as we spent so much time outside enjoying this absolutely amazing city that it simply wouldn’t have been worth the extra.
We stayed three nights and enjoyed walking to and eating in Taxi and Rockpool both of which we would highly recommend.

  • Stayed: February 2013, travelled as a couple
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Thank Fleetcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuayMel, General Manager at Quay West Suites Melbourne, responded to this reviewResponded 11 March 2013

I appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a wonderful stay with us. It is always a pleasure to receive positive feedback, which I will be sure to share with our team, as they did not put a foot wrong! I am sure they will appreciate your comments

We look forward to seeing you at the hotel again in the near future.

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Reviewed 28 February 2013

Stayed here overnight in a 1 Bedroom. This place was one of the best places I have stayed in. Very clean and modern and a huge bathroom. All the staff were friendly and helpful.The hotel is close to transport and a short walk to the Crown complex. This will be my place of choice when staying in Melbourne.

  • Stayed: February 2013, travelled as a couple
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Thank itsmebarbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuayMel, General Manager at Quay West Suites Melbourne, responded to this reviewResponded 3 March 2013

Thank you for taking the time to write such a lovely review of your recent stay.
It is wonderful to know that we met your expectations across many levels. We thank you for your support of our hotel and look forward to Quay West Suites becoming your hotel of choice in the future..

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Reviewed 27 February 2013

For the last few years we have spent New Years Eve at Quay West Suites, Melbourne so we can take advantage of the city festivities. Because the unit has its own kitchen, with full facilities we are able to cater for our family and friends and celebrate in a relaxed and secure environment. (The Queen Victoria market with a multitude of foodstalls is only a tram ride away!)
The culmination of the evening is of course, sitting on the balcony and enjoying the wonderful fireworks display on the river, only metres away, as we celebrate the arrival of the New Year.
The staff were fantastic and only too happy to ensure that we had a comfortable and enjoyable stay with them.
After brunch on New Years Day we left for home, having booked in again for this New Years Eve!!

  • Stayed: December 2012, travelled as a couple
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Thank phillip_stjames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuayMel, General Manager at Quay West Suites Melbourne, responded to this reviewResponded 3 March 2013

We appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a wonderful stay with us. It is nice to know that we provided the appropriate level of service throughout your stay; your comments will be shared with our team.

We are also pleased you enjoyed the New Year’s Eve fireworks! It’s such a great night and we are pleased you have booked for 2014! We look forward to welcoming you and the family back to Quay West Suites Melbourne

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Reviewed 20 February 2013

Great hotel. Staff were excellent. We were upgraded on arrival and enjoyed the river view room. All of our questions, information requirements were answered in a friendly, informative manner. Check out was excellent - bags put in car while we went for lunch. We have stayed before and will stay at Quay West again.

  • Stayed: February 2013, travelled as a couple
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Thank Jim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuayMel, General Manager at Quay West Suites Melbourne, responded to this reviewResponded 11 March 2013

Thank you for taking the time to write such a lovely review of your recent stay.
We thank you for your support of our hotel and look forward to welcoming you back in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quay West Suites Melbourne

Address: 26 Southgate Ave, Melbourne, Victoria 3006, Australia
Region: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Melbourne
#9 Romantic Hotel in Melbourne
#10 Family Hotel in Melbourne
#11 Luxury Hotel in Melbourne
#12 Business Hotel in Melbourne
Price Range: £132 - £311 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Quay West Suites Melbourne 5*
Number of rooms: 100
Official Description (provided by the hotel):
Quay West Suites Melbourne is a 5 star apartment style hotel overlooking the Yarra River. Offering a choice of one, two or three bedroom guest accommodation, the hotel is ideal for business travellers, family holidays or a romantic getaway. Quay West Suites Melbourne provides easy access to the CBD and local attractions such as Federation Square, Royal Botanic Gardens, Crown Casino, Southgate Arts & Leisure Precinct, Melbourne Aquarium, fashion boutiques, restaurants and cafes. Newly refurbished mineral salt pool, steam room and gym. ... more   less 
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Also Known As:
Quay West Suites Melbourne Hotel Melbourne
Quay West Hotel Melbourne
Quay West Melbourne

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