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“Awesome Serviced Apartments” 5 of 5 bubbles
Review of Quay West Suites Melbourne

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Quay West Suites Melbourne
Ranked #10 of 158 Hotels in Melbourne
Certificate of Excellence
Level Contributor
59 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Awesome Serviced Apartments”
5 of 5 bubbles Reviewed 29 March 2013

I stayed here for an extended stay on business when I worked in Melbourne. This place was awesome! The hotel is top notch, modern and so comfortable! The location is stellar...right on the Yarra waterfront and a quick walk over the bridge to the downtown core (CBD, as they call it!). The waterfront has a great promenade with lots of fabulous cafes and restaurants!
Love this city and love the Quay West hotel!!!!

Room Tip: Get a balcony that overlooks the river! Awesome!
See more room tips
  • Stayed April 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sunseeker1121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, 11 April 2013
Thank you for telling us about your experience at the Quay West Suites Melbourne.
It was wonderful to hear that we made your stay truly enjoyable. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. We look forward to welcoming you back in the future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,028 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (264)
Date | Rating
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English first
Melbourne, Australia
Level Contributor
76 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 15 March 2013

Quay West has become our new place to stay in Melbourne. We came to see the Nutcracker Suite ballet, and Quay West is right next to the State Theatre, so it is an ideal location, with great proximity to all the Southbank restaurants, and just across the bridge into the Melbourne CBD. Had a similar room to our last visit, with a lovely balcony overlooking the Arts Centre and MCG. Room has a good sized living area, modern kitchen, opulent bathroom, and the balcony. Lovely welcoming and helpful staff. Looking forward to our next stay.

  • Stayed December 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Max W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, 21 March 2013
Thank you for coming "back again" to Quay West Suites Melbourne. We were delighted to note that you had enjoyed your stay and that various members of our staff were more than helpful with any of your requests; it’s always a pleasure to receive positive feedback.

Your comments will be shared with all of our team. and we look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
98 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 bubbles Reviewed 14 March 2013

On checking in, the receptionist told me this was my 26th stay (so probably close to 100 nights) at Melbourne's Quay West Suites, just over the Princess Bridge in Southbank - that says everything.

Those few extra steps out of the CBD, past Federation Square and Hamar Hall are worth it to escape the darkness of the Collins St hotels, find some space, and a sense of actually leaving work. The location is perfect for wanders along the river, finding places to eat (Southbank or Crown, or back into the CBD), or taking in a show at the nearby Arts Centre, recital hall, Melbourne Theatre Company home, or again, a short walk back to the commercial theaters in the CBD.

Whether you get a two bedroom, one bedroom or studio (I've had them all!) your suite will be well appointed (even a DVD player - how quaint) and well presented. The bathrooms, though clean, are starting to look a little dated and could so with an upgrade - but no reason to stop you from staying.

I've ordered just about everything off the in-room dining menu, and can't ever remember being disappointed by either the quality or service.

This is a perfectly functioning and functional hotel. If you're looking for opulence and luxury, try somewhere else, but if you're looking for smart, well-appointed, good value, good service, great location - Quay West is hard to beat. Very hard.

  • Stayed February 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank TB-1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, 21 March 2013
Thank you for telling us about your experience at the Quay West Suites Melbourne.
It was wonderful to hear that we made your stay truly enjoyable. We note your comments regarding the bathrooms in the suites. We are reviewing options to upgrade these over the next twelve months.

We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. We look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hobart, Australia
Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 13 March 2013 via mobile

Spent 3 fabulous nights here with my 22 year old twin daughters over the long weekend to celebrate my birthday. I had stayed here for one night last year and vowed to return.
We had a one bedroom riverview apartment on the 9th floor and what a view it was!
The close proximity to some of Melbourne's best restaurants is a big plus.
My daughters used the gym whilst I made good use of the pool and spa. These are great facilities and very well maintained.
Cannot fault the staff and service. Very friendly and nothing is too much trouble.
It was lovely to escape Melbourne's heatwave and retreat to the air conditioned comfort of our apartment.
The only downside and its minor is we found the pillows uncomfortable. A pillow menu would be a great option.
I also found the coffee undrinkable so went out and bought my own.
Will definitely be by home away from home when visiting Melbourne and will recommend it to all of my friends.

  • Stayed March 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Libster1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, 21 March 2013
Thank you for your kind comments. I am delighted that you felt relaxed and pampered for your birthday and you left with great memories.

We look forward to welcoming you back for your next birthday celebration! .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
250 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 bubbles Reviewed 13 March 2013

We stayed here 8 nights into a months tour and thought the location and facilities were great. There is easy access to the riverside, transport hub and city and the reception staff were extremely helpful. However the benefits of staying in an apartment were slightly lost. We needed to launder some clothes but the instuctions with the machine were inadequate and although the maintenance man was helpful the condenser drier was ineffective and required a clothes horse to finish drying, but then we were told off for putting it on the balcony! Also, whilst the kitchen was well equipped the lack of basic items dissuaded us from having a break from restaurant food other than some great fruit from Victoria Market for breakfast.

Room Tip: Check you have instructions for the washer drier before you end up with wet clothes!
See more room tips
  • Stayed February 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ken P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, 21 March 2013
Thank you for taking the time to write a review of your recent stay. It is wonderful to know that we met your expectations across many levels. Please accept our apologies for the trouble you experienced with the washing machine, we are upgrading these items in all suites over the next twelve months. The new machine are much more "user friendly".

We thank you for your support of our hotel and look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Victoria, Australia
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 11 March 2013

I stayed here for the weekend of the White Night Festival in the CBD. It was the perfect place to stay! It's right next to Southbank, and a short walk to the CBD. Our plan was to take in the festival, go back to the room to cool down (it was a hot night), go back out again, and so on...
Quay West was ideal for that!! The apartment was spacious, the bed comfy, the view from our balcony outstanding, and the pool and spa is divine. Add in a friendly staff, who gave me a late checkout without any questions asked, and my experience was one to remember.
I'm already planning on coming back for next year's festival..and any other weekend when I know it's going to be a late night in town!

  • Stayed February 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Brian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, 11 March 2013
Thank you for your kind comments. I am delighted that you felt relaxed and enjoyed the view frrom your balcony of the White Night Festival.

We look forward to welcoming you back for next year's festival!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 10 March 2013 via mobile

Recently stayed here with my wife for 4 nights on first trip to Melbourne. Very clean apartments serviced daily.

Great location on South-bank. Ideally situated. Staff really helpful. Would definitely stay again.

  • Stayed February 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank mjjmac123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuayMel, General Manager at Quay West Suites Melbourne, responded to this review, 11 March 2013
•Thank you for choosing to stay at Quay West Suites Melbourne. We were pleased to note that you had enjoyed your stay and that various members of our staff were more than helpful with any of your requests; it’s always a pleasure to receive positive feedback. Your comments will be shared with all of our team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quay West Suites Melbourne

Property: Quay West Suites Melbourne
Address: 26 Southgate Ave, Melbourne, Victoria 3006, Australia
Phone Number:
Region: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Melbourne
#9 Romantic Hotel in Melbourne
#9 Luxury Hotel in Melbourne
#12 Business Hotel in Melbourne
#14 Family Hotel in Melbourne
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Quay West Suites Melbourne 5*
Number of rooms: 100
Official Description (provided by the hotel):
Quay West Suites Melbourne is a 5 star apartment style hotel overlooking the Yarra River. Offering a choice of one, two or three bedroom guest accommodation, the hotel is ideal for business travellers, family holidays or a romantic getaway. Quay West Suites Melbourne provides easy access to the CBD and local attractions such as Federation Square, Royal Botanic Gardens, Crown Casino, Southgate Arts & Leisure Precinct, Melbourne Aquarium, fashion boutiques, restaurants and cafes. Newly refurbished mineral salt pool, steam room and gym. ... more   less 
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Also Known As:
Quay West Suites Melbourne Hotel Melbourne
Quay West Hotel Melbourne
Quay West Melbourne

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