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“Excellent”

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Quay West Suites Melbourne
Ranked #9 of 159 Hotels in Melbourne
Certificate of Excellence
Queensland, Australia
Level Contributor
147 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
“Excellent”
Reviewed 22 August 2013

I booked five rooms for friends and family from USA, NZ and interstate, visiting for my daughters wedding. Rooms ranged from a studio, one bedroom suites to a 3 bedroom suite. All our guests without exception, raved about this hotel. The warm welcome, well equipped rooms, fantastic views, fantastic central location and most of all the friendly helpful service of staff. Highly recommend and would not stay anywhere else. Thankyou to the management and staff of Quay West Suites Melbourne.

Room Tip: Request a room ending with the number 10 for a spectacular view.
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SophieGoldCoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, 17 September 2013
Thank you for your kind comments. I am delighted that you loved your stay and you left with great memories. We look forward to welcoming you back (and your friends!).
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (275)
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English first
Sydney, Australia
Level Contributor
36 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 18 August 2013 via mobile

Just left after a weekend at Quay West. I hadn't stayed there for probably around 10 years and all the reasons I used to like it were the same. Big room with loads of space for 3 of us. Right at the door of Southgate and a quick walk to the centre of the city. It's not a 5 star, but for the price it was great value and I will definitely stay there again.

Stayed August 2013, travelled with family
Helpful?
Thank Katharine1005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, 17 September 2013
A warm welcome back after 10 years- thank you for taking the time to write such a lovely review of your recent stay.It is wonderful to know that we met your expectations across many levels. We thank you for your support of our hotel and look forward to welcoming you back in the near future.
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Launceston, Australia
Level Contributor
364 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 16 August 2013 via mobile

Had a 2 night stay in a 1 bedroom suite. Room spacious, clean well equipped and comfortable. In the separate bedroom the king bed was very comfortable with another tv in here. Curtains block out. Area very quiet and heard no noise from outside, other residents or road during the night. Bathroom well equipped with new towels in ample supply. Nice touch with some lovely warm bathrobes. Full size bath and full size hair dryer supplied. Simple meals able to be made in the kitchen and a comfy lounge with movies and cable tv. A newspaper of choice delivered in the morning. Staff at front desk very friendly helpful and pleasant. Attended all queries/ problems promptly and professionally. Used the valet parking and car delivered to front door when needed. Easy walking distance to the city, restaurants, casino and shopping outlets. Room service meal was well cooked and reasonably priced. Food court nearby for simpler quicker options for food. Room serviced daily. Security swipe in lift and doors. A very pleasant stay.

Stayed August 2013, travelled as a couple
Helpful?
Thank GingerRose63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, 17 September 2013
Thank you for telling us about your experience at the Quay West Suites Melbourne.
It was wonderful to hear that "its a great place to stay" and we made your stay enjoyable. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. We look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Havelock North, New Zealand
Level Contributor
96 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 15 August 2013

We were delighted with the accommodation in Quay West Suites. Our suite was on the 8th floor with two balconies, overlooking the river and in very close proximity to the CBD.

Breakfast was included in the tariff and was open till 10.00am. There was an excellent variety in both continental and cooked.

We were given a great welcome by the very friendly and helpful front of house staff. She gave us all kinds of useful info. The furnishings were very tasteful and everything was very clean - my priority. A full kitchen, washing machine, drier were included in a very reasonable cost.

Room Tip: ask for a river view with a balcony......
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 10Woodford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, 17 September 2013
Appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a wonderful stay with us.

We look forward to extending our hospitality again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quay West Suites Melbourne

Property: Quay West Suites Melbourne
Address: 26 Southgate Ave, Melbourne, Victoria 3006, Australia
Phone Number:
Region: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Melbourne
#8 Luxury Hotel in Melbourne
#9 Romantic Hotel in Melbourne
#12 Business Hotel in Melbourne
#14 Family Hotel in Melbourne
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Quay West Suites Melbourne 5*
Number of rooms: 100
Official Description (provided by the hotel):
Quay West Suites Melbourne is a 5 star apartment style hotel overlooking the Yarra River. Offering a choice of one, two or three bedroom guest accommodation, the hotel is ideal for business travellers, family holidays or a romantic getaway. Quay West Suites Melbourne provides easy access to the CBD and local attractions such as Federation Square, Royal Botanic Gardens, Crown Casino, Southgate Arts & Leisure Precinct, Melbourne Aquarium, fashion boutiques, restaurants and cafes. Newly refurbished mineral salt pool, steam room and gym. ... more   less 
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Also Known As:
Quay West Suites Melbourne Hotel Melbourne
Quay West Hotel Melbourne
Quay West Melbourne

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