I will keep this review short.
The service was bad. As we checked in the couple next to us at the desk got a 'free upgrade; right in front of us and we didn't. Happy 6th wedding anniversary! Not!
We got to our room, there were 2 lights blown, the minibar was empty and we almost had to pay for that, the minibar also was missing the stated food.
We had asked for a cot we did not get one, we had to wait 2 hours for one to be brought up. When it was brought up it was just a portacot and it was given to us in its packaging not set up and no bedding. The baby ended up sleeping with us.
I am disgusted and very upset by the management of this hotel. Upon checkout the staff 'Miss K' was very rude to us and said it wasn't the hotels fault lights were blown and food was missing and there was a condom wrapper, that sometimes these 'little things go unnoticed'.
It was mostly clean apart from the condom wrapper that was on the bedroom floor.
I won't be going back again. I have written a letter to management, and we will see if they take it seriously or not, if they do I will edit this review to reflect that.
- Official Description (provided by the hotel):
- Quay West Suites Melbourne is a 5 star apartment style hotel overlooking the Yarra River. Offering a choice of one, two or three bedroom guest accommodation, the hotel is ideal for business travellers, family holidays or a romantic getaway. Quay West Suites Melbourne provides easy access to the CBD and local attractions such as Federation Square, Royal Botanic Gardens, Crown Casino, Southgate Arts & Leisure Precinct, Melbourne Aquarium, fashion boutiques, restaurants and cafes. Newly refurbished mineral salt pool, steam room and gym. ... more less
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- Also Known As:
- Quay West Suites Melbourne Hotel Melbourne
- Quay West Hotel Melbourne
- Quay West Melbourne