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“Excellent place to stay except agonizingly slow internet”

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Quay West Suites Melbourne
Ranked #12 of 160 Hotels in Melbourne
Certificate of Excellence
Palo Alto, CA
Level 4 Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Excellent place to stay except agonizingly slow internet”
Reviewed 16 May 2014

Really good stay over 4 nights. Apartment quality and value excellent. Staff very helpful. Bedding very good. Great location in Southbank. But in-room internet was awful (both wifi and wired) - when able to log on was horribly slow, also kicked computer off network repeatedly. Staff tried to fix the problem including giving us bigger data package but didn't help. Worse than old-fashioned modem 20 years ago!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alreiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, 19 May 2014
Firstly, I would like to express my sincere apologies for the inconvenience you experienced during your stay at Quay West Suites Melbourne. I am disappointed to hear that you found the internet slow. We are reviewing options to upgrade our system to improve the speed of the service.

Guest reviews enable us to monitor our standards so I appreciate you taking the time to post your thoughts on Trip Advisor.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,086 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (282)
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English first
Surfers Paradise, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 May 2014

This is a really clean and well presented hotel. I stayed in a one bedroom apartment on the 10th floor. The staff were very friendly and helpful and the room service and food from the restaurant was delicious.

My only problem was with the washing machine/dryer. It kept freezing with the child lock on and I was having to turn it off at the wall to reset it to get my clothes out. Also, a washing basket and clothes airer would have been handy.

Highly recommend a stay here and I will definitely stay here again.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Charmaine F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, 19 May 2014
I appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a wonderful stay with us. It’s always a pleasure to receive positive feedback, which I will be sure to share with our team.

We look forward to seeing you in Melbourne again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 3 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 May 2014

Went with my family for two nights over Easter however we wished we could have stayed longer! Perfect rooms with nice views and extremely friendly and professional staff. We were always greeted when arriving or leaving the hotel and the location is great! Would definitely recommend and stay at again.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rachael T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, 12 May 2014
Thank you for telling us about your experience at the Quay West Suites Melbourne.
It was wonderful to hear that we made your stay truly enjoyable. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. We look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oamaru, New Zealand
Level 6 Contributor
257 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 10 May 2014

Loved the central situation with variety of eating options from fine dining to quality food court, then over the river in the CBD little lanes with a multitude of food choices. Trams and trains handy and right outside door almost a river cruise to Williamstown. Walked to Mrs Browns Boys at the a Planery. Hotel suite was spacious and divinely comfortable, view wasn't up to much where we were and only thing missing was no free wifi which we found on our travels following this stay down the Great Ocean Road. Hotel pool and spa was great. Staff were always cheerful and helpful. Would definitely recommend this hotel to others.

Room Tip: Ask for one with a view maybe
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rme48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, 12 May 2014
Thank you for choosing to stay at Quay West Suites Melbourne. we appreciate you taking the time to post your review on Trip Advisor, as guest reviews enable us to monitor our standards to ensure we are proving our guests with what they want.

We are also pleased to know you enjoyed the pool and our faboulous location! We look forward to wlecomong you back to Melbourne again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level 5 Contributor
78 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 7 May 2014

Fantastic location. Easy access to city just over the bridge, lots of places to eat and drink. South Bank broad walk at your door step. So much to see and do.

Staff are very friendly and always greeted us and asked what we were going to do or how had our day been.

Good gym and pool. Rooms clean, large and very comfortable. bathroom large and very clean. The bed was one of the most comfortable I have slept on!

Our son, daughter in law and their 9 month old daughter stayed here as well. The staff arranged for them to have a upgrade to a 1 bed room apartment to make it easier because of the baby. It was such a nice thing to do.

We absolutely stay here again

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JudyA99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackie P, General Manager at Quay West Suites Melbourne, responded to this review, 12 May 2014
I appreciate you taking the time to post your review on Trip Advisor, and I’m also pleased to hear you had a wonderful stay with us and the family enjoyed the upgrade

It’s always a pleasure to receive positive feedback, the team will be thrilled with your "outstanding comments" which I will be sure to share with them. We look forward to seeing you at the hotel again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quay West Suites Melbourne

Property: Quay West Suites Melbourne
Address: 26 Southgate Ave, Melbourne, Victoria 3006, Australia
Phone Number:
Region: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Melbourne
#9 Romantic Hotel in Melbourne
#11 Luxury Hotel in Melbourne
#12 Business Hotel in Melbourne
#14 Family Hotel in Melbourne
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Quay West Suites Melbourne 5*
Number of rooms: 100
Official Description (provided by the hotel):
Quay West Suites Melbourne is a 5 star apartment style hotel overlooking the Yarra River. Offering a choice of one, two or three bedroom guest accommodation, the hotel is ideal for business travellers, family holidays or a romantic getaway. Quay West Suites Melbourne provides easy access to the CBD and local attractions such as Federation Square, Royal Botanic Gardens, Crown Casino, Southgate Arts & Leisure Precinct, Melbourne Aquarium, fashion boutiques, restaurants and cafes. Newly refurbished mineral salt pool, steam room and gym. ... more   less 
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Also Known As:
Quay West Suites Melbourne Hotel Melbourne
Quay West Hotel Melbourne
Quay West Melbourne

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