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All reviews south yarra chapel street rubber duck spa bath one bedroom suite deep bath toorak road accor member room service star hotel cafes and restaurants modern hotel dining table an upgrade shower head bed and pillows pillow menu
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Reviewed 1 July 2018

I stayed on the 6th floor in Rm 604 for two nights in June. It was an excellent stay and the room had everything I needed - kettle, safe, good bathroom, hairdryer, TV, desk, narrow door that I could open to get fresh air, good bed. I called and asked for a contour pillow instead of their usual flat ones and (after two visits) the concierge found one! I also couldn't figure out how to turn OFF the bedside lights and once again as soon as I phoned housekeeping they helped me to find the tiny switch at the rear - could NOT find it! Location is good with a taxi cab rank down the street and lots of cafes and eateries along Toorak Road. found out the Como is now run by Sofital and it shows - everything works like clockwork!

Room Tip: Ask for a room facing to the view (of roof tops)
  • Stayed: June 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank Foodhistoryfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComoFO, Manager at The Como Melbourne - MGallery by Sofitel, responded to this reviewResponded 19 July 2018

Hi Foodhistoryfan

Thank you for your lovely feedback. I am so glad you enjoyed your time with us, I look forward to welcoming you back in the near future

Warm regards,
Luke Gibbs
Operations Manager
The Como Melbourne - MGallery by Sofitel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2018 via mobile

We had a wonderful stay at the Como. The location is amazing, so many shops, restaurants and bars you can walk to. The room was a great size and beautiful. We were celebrating my husbands birthday and the hotel left a thoughtful gift, a hand written note and another note on the big glass mirror, made it really special for us. The staff at the front desk were really friendly and efficient. We had a drink in Sobar and the bartender was such a lovely guy. The bed was really comfortable and loved the jacuzzi tub in the bathroom. Great amenities and a large menu of options if you forgot items at home. My husband used the gym and sauna, didn’t use the pool but it looked great. We will be back! Thanks for taking the time to make our overnight stay so special.

Stayed: July 2018, travelled as a couple
2  Thank jadeblevens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComoFO, Manager at The Como Melbourne - MGallery by Sofitel, responded to this reviewResponded 19 July 2018

Dear jadeblevens

I am so glad to see you enjoyed your time with us, I am incredibly fortunate to work with such a great team, I do agree with you Simone is an excellent Bartender with a great future ahead of him

Thank you again

Luke Gibbs
Operations Manager
The Como Melbourne - MGallery by Sofitel

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Reviewed 25 June 2018

Stayed in the Como for two nights in June 2018. Great rooms with the perfect location on the corner of Toorak and Chapel - so many restaurants near by all in walking distance. My only area for improvement is I thought the breakfast was average. Saying that, theres plenty of choice in the real world outside.

  • Stayed: June 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank charles_jackson_uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComoFO, Manager at The Como Melbourne - MGallery by Sofitel, responded to this reviewResponded 19 July 2018

Dear charles_jackson_uk

Thank you for your lovely review, I do agree with you there is something spectacular about South Yarra. I am sorry to hear about your breakfast experience, However I appreciate the opportunity you have provided us to improve

Thank you again

Luke Gibbs
Operations Manager
The Como Melbourne - MGallery by Sofitel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2018

We booked a deluxe room for a weekend away for my husband's 40th birthday.
Pros:
1) speedy check in, friendly check in staff
2) complimentary upgrade to 1 bedroom apartment - well outfitted with microwave, crockery, cutlery, spacious living area with separate bedroom and office space, bathroom with tub
3) surprise in-room dessert plate and balloons from front desk staff
4) Location excellent - lots of offstreet parking, 2 parking complexes if preferred (secure parking and wilson parking) close by, train station within walking distance, llots of shops and restaurants in the area. We ate at Caffe E Cucina which is an excellent Italian restaurant 2 mins on foot from the hotel
5) $1 pp for breakfast - which was a la carte AND continental buffet... staff very flexible with breakfast offerings and even offered to refresh my coffee that they were concerned has gone cold!
6) Price very reasonable even if had not gotten the upgrade as I had done a thorough comparison with other Melbourne CBD options before booking

Cons... nothing really.

We want to thank Agatha, Nikki and Josh for their service and hopefully we'll be back soon :)

  • Stayed: June 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank jackieyoong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComoFO, Manager at The Como Melbourne - MGallery by Sofitel, responded to this reviewResponded 19 July 2018

Dear jackieyoong

Thank you for your lovely feedback, Aastha, Nikki and Josh are all amazing, talented people with an incredible future ahead of themselves. I was so happy to be able to share this with them

Warm regards,
Luke Gibbs
Operations Manager
The Como Melbourne - MGallery by Sofitel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2018 via mobile

My husband & I stayed for two nights as a mid-year treat & while it was nice, we won’t be rushing back. For a 5 star hotel it was probably the most average we’ve stayed at. I stay in a lot of 4 star hotels for work & would rate it similarly. The room was nice. Large & well set out, but no ‘wow’ factor. The bathroom was large & well equipped but again nothing special. I found some dark hairs in the towels (definitely not mine), which kinda grossed me out. The water pressure in the shower was great though.

We had breakfast included through our Accor membership for $1 each & I’m glad we didn’t pay for it. The food itself was lovely but the dining room didn’t run well. Particularly on the Saturday morning, the staff seemed disorganised. We got the wrong coffees, then my food order was missed & I ended up getting my meal 10 minutes after my husband finished eating. The guy on the table next to us waited upwards of 15 minutes for his bill & it felt like many of the staff flapped about unsure of where to start. They were, however, very friendly, & as I said the food was great.

Overall the staff were lovely throughout the hotel but it just missed the mark in other ways. We stayed in a standard room so I’m sure if you fork out for a superior room it would be better. The location is fantastic & it’s otherwise a great base for South Yarra.

Stayed: June 2018, travelled as a couple
Thank Liss359
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComoFO, Manager at The Como Melbourne - MGallery by Sofitel, responded to this reviewResponded 19 July 2018

Dear Liss359

Thank you very much for your feedback. I am very sorry to see that we fell so short of the mark on this occasion. Whilst I cannot turn back the clock on the experience you have had with us, I am very appreciative of the opportunity you have provided for us to improve. I have been focusing heavily on Breakfast with our Food and Beverage Team alongside our Kitchen team. As you can appreciate all feedback gives us opportunity to grow and learn.

Thank you again for helping us to perform at our best

Kind regards,
Luke Gibbs
Operations Manager
The Como Melbourne - MGallery by Sofitel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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