We stayed for 2 nights last weekend. We had booked a 4 bed 'family suite' which turned out to be 2 single beds in the back bedroom and a queen size bed in the living room! We had a third child that we had been told would easily fit - the folding bed was in the living room next to the queen bed, leaving no space at all in the living room. We had to lay on the beds to watch the TV.
Foxtel didn't work. We complained at reception the next morning and the guy said he'd look into it while we were out. We returned later that night - there was no message and it hadn't been fixed. I complained again when we checked out. The next guy said he'd look into it - not much good for us!
The back bedroom had no heating, and the heater in the main room didn't have any impact on the back bedroom. It was freezing.
They advertise 'free parking' which turns out to be a permit to park in the street - if you can find a car park. One night we had to park around the block.
I emailed a complaint the night we got home. Still no response.
Old, tired decor. Poor service. Many broken promises.
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- Also Known As:
- Knightsbridge Apartments Melbourne
- Knightsbridge Apartments Hotel Melbourne