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“False advertising”

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Knightsbridge Apartments
Ranked #155 of 159 Hotels in Melbourne
Melb
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“False advertising”
Reviewed 20 July 2013

The location was perfect (proximity to Rod Laver) but the room's facilities were unsatisfactory. Dirty toaster and kettle, fridge needed defrosting (couldn't open freezer), bath chipped and broken, 1/2 a toilet roll, only one face-washer, dirty sponge and dishes were not cleaned well. Couldn't use the DVD player in the T.V. Room had a bad odour upon arrival - had to open all windows. Room just felt dirty.
Website is not a true reflection of the standard of accommodation. 'Luxury' is not an appropriate adjective nor is stating that they have 'designer furnitures and sophistication interior stylings'. Should not deceive clients - $100 is still $100 and deserving of a decent clean room.

Room Tip: It looks like they do have some nicer rooms - my friend stayed in the bottom floor (n.o. 2) and it l...
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  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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125 reviews from our community

Traveller rating
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    16
    36
    14
    54
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Queensland, Australia
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 July 2013

This hotel seems to get awful reviews, but I found it just fine. The room accommodation is basic, but it was clean and functional. We had 2 single beds, and the room included a small kitchen area and flat screen TV. The reception staff were fine, but Sue in particular, was very pleasant and helpful. The location is superb, being easy walking to the MCG and the CBD, and very close to great cafes and the tram line.
It would not be my choice for a romantic weekend away! But we were 2 blokes in town for the Lions rugby, and it provided clean, reasonably priced accommodation in a great location!

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geelong
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 June 2013

I have stayed in many hotels, and the service here was terrible. It was the rudeness, when confirming time of closing, and not getting back to me before they close. Was sorted when I ran back before closing. Room was clean but very old, stains on day chairs, mould in shower, decor very outdated. Then the rudeness the next morning when knowone was @ the front desk message sign saying back in 15 minutes, i politely when she walked passed asked if i could check out, she said she had to check another room, then i went into my room to waited, still unsure if to come out, I then came out and she did not lift up the roller door & i had to check out to no face on the otherside with the key & credit card under the roller door, she did say that I had already paid. I definately Won't be going back there.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JemmaGeelong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Melbourne hotels

2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 June 2013

Rubbish!

We stayed for 2 nights last weekend. We had booked a 4 bed 'family suite' which turned out to be 2 single beds in the back bedroom and a queen size bed in the living room! We had a third child that we had been told would easily fit - the folding bed was in the living room next to the queen bed, leaving no space at all in the living room. We had to lay on the beds to watch the TV.

Foxtel didn't work. We complained at reception the next morning and the guy said he'd look into it while we were out. We returned later that night - there was no message and it hadn't been fixed. I complained again when we checked out. The next guy said he'd look into it - not much good for us!

The back bedroom had no heating, and the heater in the main room didn't have any impact on the back bedroom. It was freezing.

They advertise 'free parking' which turns out to be a permit to park in the street - if you can find a car park. One night we had to park around the block.

I emailed a complaint the night we got home. Still no response.

Old, tired decor. Poor service. Many broken promises.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sean L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland, New Zealand
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 May 2013

Ideal location at an affordable cost. Clean and everything we needed. Free wifi worked although slow, but hey, it's free! Some repairs needed but still great value. Serviced daily . Reception helpful.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rosannesnape
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 April 2013

Had a comfortable stay at these apartments for 4 nights. The level of accomodation is basic and everything you need is provided. The beds are comfortable and the area is quiet so a good night's sleep is assured. The apartment is serviced everyday; the beds are made, dishes washed and towels changed. Having said that, here are the negatives. The standard of cleaning is not great. The quality of the room is not great. I booked a room for 2 people which offered either a King Bed or two singles. I requested a King Bed and on checking in I found the room had a Queen bed. On querying this I was told a King Bed is two singles pushed together. Ambiguous much? On opening the cabinet under the sink in the Kitchenette there was a smell of mould so strong it just about punched me in the face. Overall, comfortable yes, luxury no.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Neva C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
Level Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 18 April 2013

"Experience Luxury in Our Serviced Apartments", says the website. Unfortunately neither luxury nor service is evident.

This is not an unpleasant place to stay but the promises are extravagant.

Located in East Melbourne, close to shops restaurants and the MCG, the apartments are comfortable. There is no lift and the staircase is very narrow.
We are told that the apartment on the second floor is the "executive" accommodation (the one in the website promotional photo, I believe).

A "four poster bed" dominates the room and is made of iron. (see my photo)
I cannot understand why it is there. No canopy. No curtains. No point. I seriously worry that someone heading for the bathroom in an unfamiliar room in the middle of the night could easily be injured, crashing into the monstrosity. In a room five times the size, it might be OK... no, actually, not even then!

The tiny wardrobe doesn't open fully because of the window treatments; the shower / bath is half-size and difficult to get out of and the vanity cupboard's melamine facing comes off when the door is opened.

The wifi is free but no amount of trying, on three different devices, will make it work.

The kitchenette seems OK but we don't use it. There are great places for dinner and breakfast close by.
The only coffee provided is in sachets and is the ubiquitous cheapest/worst/most undrinkable brand available; you can probably guess which one.

In a stay of two nights, no-one comes near the room. No service. And given that one tiny piece of soap and three sachets of multi-function hair/body wash are provided for two people, it's lucky we have our own.

No, we didn't really expect luxury. No, we didn't complain.
We had a lovely weekend in Melbourne.
You need a sense of humour at the Knightsbridge Apartments.
Somebody needs to tell them about their advertising.

http://europeexplorer.blogspot.com.au/

Room Tip: Tell them you don't want the room with the four poster bed!!
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ParisPossum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Knightsbridge Apartments

Property: Knightsbridge Apartments
Address: 101 George St, Melbourne, Victoria 3002, Australia
Region: Australia > Victoria > Melbourne
Amenities:
Kitchenette
Hotel Style:
Ranked #155 of 159 Hotels in Melbourne
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Knightsbridge Apartments 3.5*
Number of rooms: 26
Reservation Options:
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Also Known As:
Knightsbridge Apartments Melbourne
Knightsbridge Apartments Hotel Melbourne

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