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“Footy & Concert”
Review of Mantra on Jolimont

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Mantra on Jolimont
Ranked #92 of 160 Hotels in Melbourne
Morwell, Victoria, Australia
Level 4 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Footy & Concert”
Reviewed 22 April 2013

My husband & I booked a room for one night (20/4/13) as we were attending the football at the MCG & also a concert at Rod Laver Arena later that night. Booked online and stated that we required a 12 noon check-in. Arrived at 11.45 am & was told that our room would not be ready until 2.00 pm. Queried this & showed our booking info which clearly confirmed 12 noon. We voiced our disappointment at this & reception staff located another room for us on the 8th floor. Room was comfortable but dated & in need of an upgrade. Towels old & seen better days. Overall, OK for one night & very close to MCG & Rod Laver which suited us. Had dinner in restaurant & very reasonably priced - food quite nice. Breakfast the next morning was typical, continental style. Not the best we have experienced, but again, acceptable for an overnight stay if you don't want 5 star luxury. Only one sour note & certainly no fault of the hotel...we received a phone call from the hotel later that evening to say they had been robbed & all patrons credit card details had been stolen. Quick call to the bank to cancel cards was necessary :-(

Room Tip: Rooms on 8th floor OK. I am a light sleeper & was not troubled by trains etc.
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dianne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JolimontMGR, Manager at Mantra on Jolimont, responded to this review, 23 April 2013
Good morning,

Thank you for taking the time to review Mantra on Jolimont - I am dissapointed we fell short of your expectations during this stay.

We do endeavour to adhere to guest requests on booking, and in most cases are able to fulfil them. In this case, clearly we did not, for which I am sorry - and if you are able to contact me directly at the hotel with regards to which female staff member you dealt with I will certainly raise it with her as well.

Our restaurant is closed for Sunday and Monday nights but room service from an alternative source is still available which we do display on all in room menus, restaurant collatoral, in room conpendiums and on our websites - there is always an option available for guests.

Please do feel free to contact us directly if we are able to help with any future accommodation requirements.

Warm regards,

Campbell Lee
Hotel Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
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Traveller tips help you choose the right room.   Room tips (165)
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English first
Adelaide, Australia
Level 5 Contributor
61 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 20 April 2013

I didnt have a good start with this hotel, I had booked 2 one bedroom apartments for easter in the one booking request, one for my daughter and her family and another for ourselves. They of course put my daughter and our grandchildren on level 2 and we were on level 6. Which was a pain when our daughter and her husband went out and we baby sitted. When i asked if we could be on the one floor the receptionist stated that it should have all be done in the one booking, when i stated that it was she just stated well the hotel is booked out and we cannot change it now. She really didnt care nor did she even try to recify the situation.
This is an OK hotel, close to MCG if you come over for a quick trip and want something close by. But there is really nothing nearby and over the easter weekend it was incredibiy difficult to find somewhere to eat. Even their room service was closed a couple of nights! The pool area was nice with plenty of soft towels. They are currently upgrading rooms but really they are just painting and regrouting by the looks of it. I was a bit underwhelmed by this place.
We didn't have breakfast included in the rate and one morning we had the buffett in the restaurant it was very ordinary and cost $23pp. Scrambled eggs were tasteless, the freshly squeezed orange juice clearly wasn't and it was watered down. I really wouldn't recommend this place

Room Tip: Ask for upper levels you will get less street noise.
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  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank julesone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JolimontMGR, Manager at Mantra on Jolimont, responded to this review, 22 May 2013
Thank you for your comments in regards to your stay with us. It's great to read that our location suited your needs and that you enjoyed your dinner. Thank you also for your feedback in regards to the furniture, bed & stains on carpet. We are currently undertaking a program which will see a number of aspects in regards to fixtures & furnishings improved in the coming months. We will also be re grouting in a number of bathrooms that currently require attention. In regards to spare pillows, there are actually 2 spare pillows located in the chest of drawers in the bedroom. Thank you again for your feedback, we hope to welcome you back to Mantra on Jolimont sometime in the future.
Kind regards,
Dean Wilkinson
Acting Hotel Manager
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Travellers are raving about these Melbourne hotels

Adelaide, Australia
Level 4 Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 20 April 2013

Stayed for 3 nights while at a conference in Melbourne. Will come back again especially if coming to Melbourne for footy.
Room was clean and spacious, room service was pretty good and location was great. 20min walk to south bank, 10min tram ride to Chapel street.
Service was great, my smoke alarm was beeping and they came and fixed it and made sure it was fixed before they left.
Staff so nice and helpful!
Will stay again!!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kells2503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JolimontMGR, Manager at Mantra on Jolimont, responded to this review, 23 April 2013
Good Morning,

Thank you for your review of Mantra on Jolimont - I am glad you enjoyed your time here! I will make sure to share your experiences with our staff.

Warm regards,

Campbell Lee
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 April 2013

Perfect spot for sports fans, literally 1 minute walk to the MCG and we avoided all the crowds on the trams. Nice view over the city and staff were lovely at reception and in the restaurant. Great value for money.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Miranda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JolimontMGR, Manager at Mantra on Jolimont, responded to this review, 23 April 2013
Good Morning,

Thank you for your review, I was glad to read you enjoyed your stay, and found excellent value in the rate you booked!

Look forward to seeing you the next time you're in East Melbourne,

Warm regards,

Campbell Lee
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 April 2013

Needed a hotel close to Rod Laver Arena for the Bruce Springsteen concert one night and then the Carlton/Richmond AFL game the next night and we were not disappointed. Easy walk into the city and Southbank for restaurants etc.

Room Tip: Shared a studio room and one bedroom apartment on a high floor excellent
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  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Brenda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JolimontMGR, Manager at Mantra on Jolimont, responded to this review, 23 April 2013
Good morning,

Thank you for your review of Mantra on Jolimont - I am glad you enjoyed your stay with us, and especially found the location to your liking!

Warm regards,

Campbell Lee
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
koondrook
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 April 2013

WE booked this for our 25th Wedding Anniversary and emailed a request for an upgrade if possible when we arrived no mention of our special occasion or an upgrade no upgrade is fine but a mention at check in or a small something in room would have been nice when we arrived requested more pillows as we were tired from a long flight and we need more pillows because of bad backs 3 hours later we received them after i requested them again and then on the last night i requested for our our mini bar to be replenished once agan a 90 minute wait for a couple of beers overall very slow service and wont be recommending this hotel to my friends.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stephen a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JolimontMGR, Manager at Mantra on Jolimont, responded to this review, 23 April 2013
Good morning,

Thank you for taking the time to review Mantra on Jolimont.

I am sorry we fell short of your expectations, especially with regards to acknowleging your wedding anniversary. I will review all service shortcomings with my relevant department heads in the coming days to ensure they are aware of your experience.

While it is obviously too late, I feel it still prudent to congratulate you on your milestone anniversary.

Warm regards,

Campbell Lee
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 March 2013

We booked the Mantra as we were off to a concert at Rod Laver Arena and as we were time poor, location was the key issue. It is walking distance to the RL Arena, which was great. Our one-bedroom apartment was a decent size and as we were on the top floor, we weren't disturbed by street noise. Check in was quick and efficient (and polite), as was check out. The room was tired and in need of updating but they are undergoing refurbishment (soft furnishings, I think) according to the info in the room. The negatives were slow lifts, no parking spaces left and a small restaurant which closed at 9.30pm. Unfortunately, whilst the Mantra is close to the entertainment precinct, it's not really close to anywhere else to have a quick meal or drink before or after a concert, and restaurants or bars close by are in the other direction. My suggestion is if you do plan to have a bite to eat at the Mantra before a concert, book at the restaurant as it was full when we tried, or allow time and go offsite. I can't comment on the menu as we didn't eat there.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FiveCees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JolimontMGR, Manager at Mantra on Jolimont, responded to this review, 4 April 2013
Good morning,

Thank you for your review!

I am glad you enjoyed the location for its proximity to your concert venue. We are a short five minute tram ride away from the city, and are also located close to Jolimont and Richmond train stations, or alternatively a nice 10 minute walk into the heart of Federation Square, and our staff are always happy to recommend dining venues and make arrangements on your behalf.

Thanks again for your review,

Campbell Lee
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mantra on Jolimont

Property: Mantra on Jolimont
Address: 133 Jolimont Rd, Melbourne, Victoria 3002, Australia
Region: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
#62 Family Hotel in Melbourne
#83 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mantra on Jolimont 4*
Number of rooms: 133
Official Description (provided by the hotel):
Located in the sporting and cultural hub of leafy East Melbourne opposite iconic sporting venue the Melbourne Cricket Ground and walking distance from the CBD, Mantra on Jolimont is the definitive crowd pleaser for guests who value convenience and comfort. Ideal for business and leisure travellers alike, Mantra on Jolimont Melbourne offers the ultimate in flexibility with studio and one bedroom apartments that can interconnect to provide comfortable two bedroom accommodation. Reflecting the Mantra hallmarks of offering stylish decor, quality service and great locations, Mantra on Jolimont Melbourne combines the benefits of hotel services with freedom and flexibility befitting a private city apartment. All one bedroom apartments include lounge and dining areas and fully equipped kitchens to provide the ideal home away from home, while studios and one bedroom apartments share a laundry with washing machine and dryer and feature 32" LCD TVs, in-house movies and tea and coffee-making facilities. Guests of Mantra on Jolimont Melbourne enjoy fabulous services including 24-hour reception, room service, wireless internet access, babysitting, daily room servicing, car parking ( fee apply and spaces are subject to availability upon arrival)and foreign currency exchange. Guests can also splash out in the outdoor heated swimming pool, work out in the new fully equipped gymnasium or dine in the on-site restaurant which serves modern Australian cuisine in a relaxed atmosphere. From Mantra on Jolimont Melbourne guests are located close to some of the city's major sporting, entertainment and tourist attractions. The MCG, Rod Laver Arena, Melbourne Park and the Fitzroy Gardens are on the hotel's doorstep while Federation Square, National Art Gallery, World Trade Centre and Crown Casino are also within easy reach. Mantra on Jolimont Melbourne is a full non-smoking hotel. Car parking is an additional cost and is subject to availablity, not guaranteed. **Extremely limited car parking is available on site at Mantra on Jolimont at a cost of $25 per vehicle, per day. Spaces are subject to availability on a first come, first served basis and cannot be guaranteed under any circumstances. Your car may be moved to an off-site location when parking with us. Alternative self-parking options are available within a 10 minute walk from the property. ... more   less 
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Also Known As:
Mantra On Jolimont Hotel Melbourne
Mantra On Jolimont East Melbourne

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