Firstly at check in desk, there was a huge pile of old furniture and rubbish quite visible to all guests at front desk.After getting our key we found the bed linen had holes in it and was not clean,with long dark hairs on the beds,toilet and in the bath.The sheets were so thin and old.We then found 3 cockroaches in the room and squashed one on the bathroom wall.we showed the owner this after cleaners had been in to tidy the room and she did not really care about the bug guts left on the bathroom wall.The window was filthy and you could not see out of it.There was no towel rack in the bathroom so no where to dry your towel.We were told we had to pay for clean,dry linen or pay to use the dryers.The pillows were so old you would not class them as pillows.The so called apartment was a room separated with a musty,smelling cupboard.The hot water ran out after one child showering.We had to wait for hot water for quite some time.We complained,but nohing was resolved as we were told no manager was on and they could not make any decisions to refund our money.We left and checked in else where across the road with helpful staff and a beautiful,clean room with clean beds and linen.The owner refused to refund our money for the night we did not stay, even after seeing the bug guts on the bathroom wall.I would NOT recommend this accommodation to any travellers as it is dirty and the owner was just horrible to deal with when our complaints were genuine.I will be contacting the health department to investigate this discusting,unclean place.I am still waiting for the owner to contact me in regards to this matter as she cut us short on the day saying she had work to do.Would not recommend this establishment to any traveller.We took photos to show the owner the dirty marks on the bed linen and she basically ignored it.She simply was not interested in rectifying the situation at all.We then told her about the other guests that complained about the hot water running out and the dirty linen whilst we were complaining on the Sunday morning and she said they've never had an issue.They got our money and simply did not care.Do not stay at City Edge apartments East Melbourne.
- Official Description (provided by the hotel):
- City Edge Apartment Hotels East Melbourne is inner Melbourne's leading serviced apartment accommodation. Four boutique locations only walking distance from the CBD and MCG will have you in easy reach of all that central Melbourne has to offer. Our comprehensive range of apartments are available in studio - one bedroom - two bedroom configurations. All our apartments are designed with your comfort and convenience in mind and afford a prestige address in close proximity to the best of our city. For those seeking location, value and amenity City Edge Apartment Hotels is the perfect solution. ... more less
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