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“Exceptional customer service” 5 of 5 bubbles
Review of Quest on Chapel

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Quest on Chapel
Ranked #33 of 158 Hotels in Melbourne
Certificate of Excellence
Brisbane, Australia
1 review
“Exceptional customer service”
5 of 5 bubbles Reviewed 27 April 2014

We have recently stayed in a two bedroom apartment on the 7th floor for three nights. From the moment we checked into the Quest on Chapel the staff were extremely friendly, welcoming and just could not do enough for us. Not being familiar with the Melbourne public transport system and general localities for conveniences nothing was too much trouble for any of the staff (they even offered and organised for us to check out and leave our bags at another Quest on the other side of town while we went to Etihad stadium during the day before flying home that night). The rooms are clean, spacious, comfortable and more than sufficient for the price paid in comparison to other hotels.

Room Tip: Stay on the 7th floor in a dome apartment
See more room tips
  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Vicki S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestonChapel, Manager at Quest on Chapel, responded to this review, 29 April 2014
Thank you VickiS for you recent feedback with Quest on Chapel.
I am delighted to read that our team were able to help you with any questions you had about our location and public transport.
We pride ourselves with our customer service and housekeeping cleanliness and we are very thankful for your review.
Our fellow Quest Serviced Apartment Properties work together to ensure customer satisfaction across the board.
I hope to welcome you back to our property in the future.
Kindest Regards
Renee Gramsbergen
Property Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

381 reviews from our community

Traveller rating
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    44
    9
    5
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Perth, Australia
1 review
2 of 5 bubbles Reviewed 27 April 2014

We are currently staying at Quest on Chapel. We have booked for 10 nights and are a couple with a 7 month old baby. The second night we were here the air conditioner in our room malfunctioned and kept heating the room hotter and hotter. We reported the problem to reception earlier in the evening but by midnight it was clear we would not be able to sleep. The night manager kindly found us another room for the rest of that night but it was not fun transferring ourselves, baby and portacot at midnight. Next day we were informed that the air conditioner could not be repaired that day and we could move to an inferior room. After insisting on the type of room we had booked, one was found. So after a long day trip we found ourselves moving room at about 10pm. We are now finding that the air conditioning in our new room is set to heater only so the only option is to have it off. Overall a poor experience. We understand air conditioners can break but the response we have had has been disappointing. No apology and no real assistance with moving rooms.

So if you are after accommodation in an excellent location and don't mind not being able to sleep due to heat or stuffiness, this is the place for you.

  • Stayed April 2014
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Melads75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestonChapel, Manager at Quest on Chapel, responded to this review, 28 April 2014
Thank you Melads75 for your feedback regarding your current stay with Quest on Chapel.
We appreciate any form of feedback regarding the property and our team as we can only better our customer service through the eyes of our guests.
I have been informed of your air conditioning issue this morning and first wanted to apologise for the inconvenience caused. I have spoken with your partner this morning with relation to your concerns of how the team has dealt with your issues during your stay and will be insuring for future we as a team can deal with this much better.
As you may have seen in a below comment, we have recently change ownership and new team members are in place. Your feedback has been most grateful and very valid for the individual team members involved throughout the issue.
Again I do apologise for this,
Kindest Regards
Renee Gramsbergen
Property Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 25 April 2014 via mobile

We stayed here for 2 nights earlier this month.
We stayed on the 4th floor, and the room was spacious, modern and clean.
The staff were fantastic, very welcoming, and happy to help with any enquiries we had.
The location was ideal, with great dining options just a stones throw away.
No negatives to report of this property, would definitely stay again and would be happy recommend to friends.

  • Stayed April 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sant8974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestonChapel, Manager at Quest on Chapel, responded to this review, 28 April 2014
Thank you Sant8974, for your feedback regarding your recent stay with Quest on Chapel.
We are thrilled you have enjoyed your stay with us and would hope to see you again in the future.
Kindest Regards
Renee Gramsbergen
Property Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangalore
Level Contributor
129 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 bubbles Reviewed 5 April 2014

This is just sufficient accommodation. Expected that given its 4.5 star rating, that the rooms would be big.
Positives. Great location in Chapel Street and not for from intersection of Toorak Street (trams), within walking distance of South Yarra station. Right opposite, you have a big supermarket Woolworths. Very convenient. Lots of cafes and dining both right opposite and in Toorak street. Rooms are reasonable, clean bathrooms on arrival. Balconies are good.
Negatives. Definitely not 4.5 stars, more like 3 stars. Bed was not big, room was of average size. You would definitely expect more in 4.5*. Cleaning service leaves a lot to be desired. They never cleaned the bathroom even once in the week we stayed there. Dishes cleaned in dishwasher by their staff was bad. We had to rewash them. When we arrived late, we were told to call a mobile number. Though warned of our arrival by e-mail and text message, effort to let us in started only after we called after arrival and it took too long for a 4.5 * hotel. Perfectly acceptable in 3 *. Pretty expensive. There was some tram noise but not enough to bother us.

Room Tip: Ask for higher floors.
See more room tips
  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank DNPRAHLAD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestonChapel, General Manager at Quest on Chapel, responded to this review, 8 April 2014
Dear DNPRAHLAD,
Thank you for your review about Quest on Chapel.
We appreciate all types of feedback as we can only better our service and skills through the eyes of our guests.
Quest on Chapel have recently undergone new ownership/management and your feedback is most welcomed to ensure our standards are raised during this handover.
I have passed on your comments to our housekeeping supervisor, who will be conducting audits on rooms daily.
If you would like to make contact with me, I would prefer to have notes on your guest account to ensure we provide you with a room with more space, as all room layouts are different.
Kindest Regards
Renee Gramsbergen
Property Manager
03 9828 2444
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 30 March 2014 via mobile

My wife & stayed here for 4 nights in a 1 bedder executive. Clean, had all the facilities that we needed. Would have preferred a non-bath shower as we are both in our late-60s & have trouble getting in & out of shower/bath. On checking-in we needed directions to get to Cape Schanck on the Mornington Peninsula (Avis where we hired our car from couldn't provide!) to meet our son who was arriving there on a charity bike ride from Adelaide. The lady behind the counter gave us very simple & clear directions (basically 3) & we got there in just 2 hours (my wife is a very cautious driver). Papers every day supplied. And right across the road from the apartments were some great eateries - seafood (Honkey Dory) which was extremely popular (both eat in & takeaway), an OK breakfast etc cafe (Chocolate), a great yogurt place & others that we're still trying. Also had free wifi with my room. Well worth a try accommodation. Chapel St is a knockout location. Also had a great lunch yesterday at La Bouffet in Toorak Rd with the family - definitely worth another visit.

Stayed March 2014, travelled as a couple
Helpful?
Thank StephenB1944
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestonChapel, Manager at Quest on Chapel, responded to this review, 29 April 2014
Thank you StephenB1944 for your time in providing feedback to Quest on Chapel.
Our location is brilliant and as you mentioned across from some lovely eateries. I'm pleased our team were able to help you with directions and you arrived at your location safely.
We look forward to welcoming you back in the future. Also when you do call direct or phone, mention you would like a stand up shower as we can provide this, instead of a bath over shower.
Kindest Regards
Renee Gramsbergen
Property Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 25 March 2014 credit card Amex Cardmember Review

Situated close to plenty of shopping and eating outlets,these apartments are perfectly located for business or leisure.
Staff are all friendly and efficient.Rooms are clean with all the facilities you need.
Highly recommended.

Stayed January 2014, travelled on business
Helpful?
Thank Joe L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestonChapel, Manager at Quest on Chapel, responded to this review, 29 April 2014
Thank you for your review Joe L. We have a wonderfully situated property over chapel street and we are pleased you were able to utilise our property. We look forward to seeing you back at Quest on Chapel in the future.
Kindest Regards
Renee Gramsbergen
Property Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
4 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 1 February 2014

We found the location in South Yarra, close to restaurants, clothing stores, tram and train lines to be excellent.

The staff was really friendly and helpful, with tips about the neighbourhood, tourist information and what amenities the hotel provided. One moment in particular that stood out was when I asked about obtaining a Myki card, the front desk staff member reached under the desk and provided one for me - complimentary from the hotel with the caveat that I was expected to return it at departure.

The room itself was huge - with a separate bedroom and a well-provisioned small kitchen. With Woolworth's right across the road. the Quest on Chapel makes it easy to make the choice whether to eat out or make a meal in one's own room. The balcony fronted onto Chapel street and was great for sitting out having a meal or a drink and doing some judicious birds-eye people-watching.

The price for the hotel was quite reasonable make our stay there good value. I can heartily recommend the Quest on Chapel to anyone planning a short or long stay in Melbourne.

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SamTheTravellingCat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestonChapel, Manager at Quest on Chapel, responded to this review, 29 April 2014
Thank you SamTheTravellingCat for your amazing review about Quest on Chapel. Our team at Quest on Chapel strive to perform highly with customer service and i'm pleased this was recognised. Your apartments situated overlooking chapel street is one view that captures the entire strip. Our kitchen facilities are well equipped to ensure the option of cooking is there and Woolworth's across the road does help with this. We look forward to welcoming you again.
Kindest Regards
Renee Gramsbergen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quest on Chapel

Property: Quest on Chapel
Address: 651 Chapel St | South Yarra, Melbourne, Victoria 3141, Australia
Region: Australia > Victoria > Melbourne > Chapel Street
Amenities:
Fitness Centre with Gym / Workout Room Kitchenette Room Service Wheelchair access
Hotel Style:
#32 Luxury Hotel in Melbourne
#40 Business Hotel in Melbourne
#40 Family Hotel in Melbourne
#59 Romantic Hotel in Melbourne
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Quest on Chapel 4.5*
Number of rooms: 48
Reservation Options:
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Also Known As:
Quest On Chapel Hotel Melbourne
Quest On Chapel Melbourne

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