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“Great place awesome time”
Review of Quest on Chapel

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Quest on Chapel
Ranked #49 of 159 Hotels in Melbourne
Certificate of Excellence
1 review
“Great place awesome time”
Reviewed 19 May 2014

Top location great service very friendly and helpful staff would defo recommend to anyone to stay had great stay for my hens easy access to resteraunts and bars room was clean and nice view from balcony

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CarylHughes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestonChapel, Manager at Quest on Chapel, responded to this review, 21 May 2014
Thank CarylHughes for your comments regarding your recent visit to Quest on Chapel. I am pleased to hear you enjoyed your Hens weekend and thank you for being aware of your surroundings during your stay with us which is very much appreciated by my team and other guests.
Many Thanks
Renee Gramsbergen
Property Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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404 reviews from our community

Traveller rating
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    50
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    5
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Melbourne, Australia
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 19 May 2014

The hotel is well situated on Chapel Street with fabulous shopping and eateries nearly. Staff were pleasant and helpful. The 2 bedroom apartment was rather small and a little tired and furniture very basic. However the apartment was very clean and was fine for a one night stay.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank macca9092
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestonChapel, Manager at Quest on Chapel, responded to this review, 21 May 2014
Thank you macca9092 for your comments and feedback regarding Quest on Chapel's location and apartments. We are pleased to hear you had a wonderful stay and our team members you had met were pleasant. Our housekeeping supervisor is a real gem and prides herself with her work and emphasis this to her team. Its fantastic to see this showing through, to the eyes of our guests.
Many Thanks
Renee Gramsbergen
Property Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 16 May 2014

Serviced apartments situated on Chapel Street , South Yarra, in an ideal location. Opposite the Vogue Plaza within which are eateries and Woolworth supermarket.
Tram 8 stop within 2 mins walk brings you into the city, via The National Art Gallery, Concert Hall, Federation Square and the Botanical Gardens.
Tram stop in front brings you to Bridge Road for shopping.
Courteous front office staff, rooms are serviced everyday except Sunday by polite staff.Rooms are new,possibly refurbished recently.Downside is that parking costs $20 per day.
Highly recommended.

Room Tip: Try to get a higher floor to cut out traffic noise.
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank msyoong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestonChapel, Manager at Quest on Chapel, responded to this review, 18 May 2014
Thank you Msyoong for your recent review for Quest on Chapel. Our location is ideal for your every needs when requiring to travel. We are pleased you were able to enjoy the property and the service provided by both my Front Office team and Housekeeping team. Our Car Parking is limited onsite and does require a charge, however upon closely monitoring prices within the area, this is very competitive. We hope to welcome you back in the future.
Kindest Regards
Renee Gramsbergen
Property Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 May 2014

The rooms were beautiful and the hotel itself had a great atmosphere. Reception were extremely professional and helpful. Only problem was cleaners were inconsistent with times ranging from 8am to 1pm which was a little off putting. But hotel experience was beautiful.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vaughanie22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestonChapel, Manager at Quest on Chapel, responded to this review, 12 May 2014
Thank you Vaughanie22 for your feedback with Quest on Chapel. Its great to hear our customer service was high on your points to mention, as we do strive to be the best we can possible be. You mentioned the housekeeping can vary on servicing times, this is due to the hotels capacity and how full we are. We can always arrange for a set time with reception and housekeeping will ensure your room is serviced at the set time. We appreciate you recommending our property and hopefully we get to welcome you back in the future.
Kindest Regards
Renee Gramsbergen
Quest on Chapel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Townsville, Australia
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 11 May 2014

The good service started with our phone booking and continued throughout our stay. Offers of an umbrella to borrow when it rained, a slightly later checkout when our flight was cancelled and a generally friendly demeanor from everyone we encountered. Room was clean and comfortable for a good price. Would stay again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank auznewbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestonChapel, Manager at Quest on Chapel, responded to this review, 12 May 2014
Thank you Auznewbie for your kind thoughts about Quest on Chapel. We are pleased to hear you had a much enjoyed stay with us and you will be staying with us in the future.
Kindest Regards
Renee Gramsbergen
Property Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geelong, Australia
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 4 May 2014

I do love Quest apartments as they are great for families. Room lay out was great however our room was far too hot. We rang to ask why this was and how we could cool it however were told that the heating is central and works on the temperature of outside weather which was very cold. We sweltered all night, and had to sleep with our balcony door open which was hardly ideal.
I would recommend hear as it's great location and they are great apartments I just wish it hadn't been so hot!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoB73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestonChapel, Manager at Quest on Chapel, responded to this review, 5 May 2014
Hi JoB73, Thank you for your feedback with relation to Quest on Chapel. Your concerns with the heating are being looked into, as to ways we can see how to fix the issue. Our location at the property is superb and we are pleased you were able to experience this. We hope to welcome you back in the future and I ask to ensure you have a much more pleasant stay, if you can let me know when you are next in Melbourne.
Kindest Regards
Renee Gramsbergen
Property Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lara
Level Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 28 April 2014

The Quest is ideally located just down from Toorak Road on Chappel Street. It is walking distance to great Shopping, yummy Cafe's & Restaurants, and lots more. The staff handle your reservation and your arrival beautifully and could not be more helpful during your stay. We stayed in Room 107 which was large, fitted out with all your needs for a short or long stay and all equipment and kitchen items are new. Foxtel (limited) is included in the tariff. The apartment was quite being at the back of the property, very clean and it overlooked Melbourne High School sporting facilities.
Secure car parking (limited) is available on site for $20 per night.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SerendipLara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestonChapel, Manager at Quest on Chapel, responded to this review, 29 April 2014
Thank you SerendipLara for your wonderful review about Quest on Chapel. We are pleased to hear you had an enjoyable stay with us and also more importantly our customer service was up to a high standard. Our location as you mentioned is superb and we are very grateful for this.
We hope to welcome you back in the future.
Kindest Regards
Renee Gramsbergen
Property Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quest on Chapel

Property: Quest on Chapel
Address: 651 Chapel St | South Yarra, Melbourne, Victoria 3141, Australia
Region: Australia > Victoria > Melbourne > Chapel Street
Amenities:
Fitness Centre with Gym / Workout Room Kitchenette Room Service Wheelchair access
Hotel Style:
#40 Family Hotel in Melbourne
#40 Business Hotel in Melbourne
#45 Luxury Hotel in Melbourne
#60 Romantic Hotel in Melbourne
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Quest on Chapel 4.5*
Number of rooms: 48
Reservation Options:
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Also Known As:
Quest On Chapel Hotel Melbourne
Quest On Chapel Melbourne

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