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“Good value, good location”
Review of Quest on Chapel

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Quest on Chapel
Ranked #61 of 161 Hotels in Melbourne
Certificate of Excellence
Reviewed 8 June 2014

Clean, well maintained, simple, good reasonably priced hotel in great location. Reception staff genuinely friendly and nice and made good recommendations about local restaurants. Yes I would stay there again.

Room Tip: One away from Chapel St - some street noise this side
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  • Stayed: May 2014, travelled on business
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Review collected in partnership with this hotel
Thank Jwpwt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestonChapel, Manager at Quest on Chapel, responded to this reviewResponded 9 June 2014

Thank you Jwpwt for taking the time out to review Quest on Chapel. I am pleased to hear our team, location and rooms were to the standard of your expectations. All departments strive to perform to the best they can possibly be and we appreciate the feedback with relation to this. Our location is fabulous with lots of wonderful restaurants as you mentioned and within walking distance. Thank you once again Jwpwt, your review is very much appreciated.
Many Thanks
Renee Gramsbergen
Property Manager

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371 - 377 of 438 reviews

Reviewed 6 June 2014

I stayed here recently and found it to be very noisy. Room was comfortable and staff were pleasant. Be warned about arriving in your own vehicle. Found it very difficult as I was not able to stop my vehicle anywhere to check in. There is a secure car park which is also the area to park for checkin but the gate was closed. Being on Chapel Street the parking officers are red hot so I had to drive off and ring reception who told me they would keep an eye out and open the gate when I arrive back. All a little difficult especially in peak hour. Extra $20 to park there but not mentioned on website and no other available parking. Stayed in a lot of Quest Apartments but this was by far the most difficult.

Room Tip: Get a room very back.
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  • Stayed: June 2014, travelled solo
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Thank SMT888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestonChapel, Manager at Quest on Chapel, responded to this reviewResponded 9 June 2014

Thank you SMT888 for your recent feedback about Quest on Chapel.
I apologise you had found it difficult to access the property during peak hour traffic. Chapel Street can get a little hectic at that time, however you had done the right thing by calling us to open our car parking gate as we can always help in situations you cannot find a quick car spot in the side street adjacent to the property.
I am pleased to hear you had enjoyed our location and our team were pleasant when speaking with them.
We would be happy to assist you with your future reservation to ensure you are allocated towards the back of the building, just mention this within your next booking.
Thank you once again for taking the time to review us and we look forward to welcoming you back.
Kindest Regards
Renee Gramsbergen
Property Manager

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Reviewed 1 June 2014

One night stay, great location, friendly & lovely reception girl to greet us more than helpful & parking great with good places to eat right opposite. Would definitely stay again. Room clean & tidy everything we wanted for a nights stay.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Lee A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestonChapel, Manager at Quest on Chapel, responded to this reviewResponded 2 June 2014

Thank you Lee A for your feedback regarding Quest on Chapel. We are pleased to here you enjoyed your one night stay with us and found our rooms and team more then accommodating for your visit. We look forward to welcoming you back to the property in the future.
Many Thanks
Renee Gramsbergen
Property Manager

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Reviewed 27 May 2014

This Quest is well located at one end of Chapel Street, an easy walk to all the lovely cafés, restaurants and shops. The girl at reception was very friendly and helpful when we arrived, and whenever we came and went over the weekend. The room, however, was slightly disappointing - the bathroom was wheelchair friendly (with which I have no issue whatsoever), however this meant that there was no bench top around the basin, and no hooks or any place to put toiletry bags but on the floor, which, due to having a shower curtain rather than a screen (again for wheelchair access), became wet during showering. The shower was also terrible - no pressure and like a garden tap. Not pleasant for us, and surely not for a wheelchair user either.
Also, it would be nice if hotel rooms could factor in a natural light source, power point and mirror in close proximity - much easier to do hair and makeup.
The bed was very comfortable, and the sitting area quite spacious, however the room was noisy and was in need of some minor maintenance. I would recommend asking for a room towards the back of the property.

Room Tip: Ask for a room towards the rear of the property
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  • Stayed: May 2014, travelled as a couple
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Thank Minnie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestonChapel, Manager at Quest on Chapel, responded to this reviewResponded 28 May 2014

Thank you Minnie M for your feedback regarding our rooms, location and team at Quest on Chapel. We strive to keep improving our products and your feedback has been most grateful. We only have one room in the entire hotel that is wheelchair accessible, so I can easily look into this room to fix some of the issues you have raised. When you next require to stay with Quest on Chapel, please let us know so we can ensure we allocate a preferred room, as you mentioned towards the back of the building. We look forward to welcoming you back to enjoy our brilliant location and our lovely team here at Quest on Chapel.
Many Thanks
Renee Gramsbergen
Property Manager

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Reviewed 26 May 2014

Loved our three night stay. Excellent location near all shops including supermarket. Large apartment. Good kitchen. Nice large bath and washing machine and dryer. Nice balcony. Really enjoyed our our stay. Will definitely stay again.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank marigold1010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestonChapel, Manager at Quest on Chapel, responded to this reviewResponded 27 May 2014

Thank you marigold1010 for your feedback regarding Quest on Chapel. We value when our guests provide feedback to ensure we know you have enjoyed your time whilst staying with us. Our rooms we are lucky to have the space and luxury of a balcony. The Woolworths Supermarket across the road is very convenient for guests to purchase goods from to cook in the rooms, if this is what you like. Thank you once again marigold1010.
Kindest Regards
Renee Gramsbergen
Property Manager

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Reviewed 23 May 2014

This quest property is well situated, has excellent and friendly staff that looks after all the needs of their guest. The apartment room come with everything you need right from basic cutlery to washing machines . The bed room and living room are well lit and clean. Recommended anytime for family stay.

Room Tip: take a room on level 4 and above for better view
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  • Stayed: May 2014, travelled with family
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Review collected in partnership with this hotel
1  Thank Tekina1788
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestonChapel, Manager at Quest on Chapel, responded to this reviewResponded 25 May 2014

Thank you Tekina1788 for your feedback for Quest on Chapel. We are pleased you and your family enjoyed your stay with us and appreciate your feedback with our room layouts. We hope to welcome you back in the future.
Kindest Regards
Renee Gramsbergen
Property Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2014

Fantastic location, front office staff very friendly & accommodating. Would recommend to anyone.
Daughter stayed to recover after an operation. Close to all cafes/woolworths & specialty shops. "Great"

  • Stayed: May 2014, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank MarionR2202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestonChapel, Manager at Quest on Chapel, responded to this reviewResponded 25 May 2014

Thank you MarionR2202 for your fantastic feedback regarding Quest on Chapel. We hope to see you back here in the future and a safe recovery for your daughter.
Many Thanks
Renee Gramsbergen
Property Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quest on Chapel

Address: 651 Chapel St | South Yarra, Melbourne, Victoria 3141, Australia
Region: Australia > Victoria > Melbourne > Chapel Street
Amenities:
Fitness Centre with Gym / Workout Room Kitchenette Room Service Wheelchair access
Hotel Style:
#40 Business Hotel in Melbourne
#40 Family Hotel in Melbourne
#56 Luxury Hotel in Melbourne
#60 Romantic Hotel in Melbourne
Price Range: £106 - £223 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Quest on Chapel 4.5*
Number of rooms: 48
Reservation Options:
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Also Known As:
Quest On Chapel Hotel Melbourne
Quest On Chapel Melbourne

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