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“Great History”
Review of The Hotel Windsor

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The Hotel Windsor
Ranked #29 of 159 Hotels in Melbourne
Certificate of Excellence
Rowsley, AU
1 review
“Great History”
Reviewed 11 December 2013

The feel and grandure of the Windors is cut above the rest It's a place where history comes forth to show us what yesterday was all about..Looking forward to staying there again.
Excetent location within walking distance to all. The Windsor has a relaxed but stately atmosphere. And the beautiful Christmas decorations made it feel very special.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Gail O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick M, Rooms Division Manager at The Hotel Windsor, responded to this review, 12 December 2013
Dear Gail O,

Thank you for taking the time to review your stay with us, it was of course our absolute pleasure.

The hotel this year is celebrating it's 130th anniversary, it's important to us to ensure we keep out hotel's history and service values alive so it is wonderful to hear that we were able to achieve this during your stay.

Looking forward to welcoming you back on your return visit.

Until then we do, as always remain at your service.

Kind regards
Nick

Nick McLennan
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7,528 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Kardella South, AU
1 review
Reviewed 11 December 2013

A beautiful setting in the middle of Melbourne. We enjoyed being able to walk around town to shops and restaurants, and relax at the Hotel. The food was wonderful and the room very pleasant (slightly spoiled by the droning of the air conditioning/ventilation shaft outside the window).

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Jennifer N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick M, Rooms Division Manager at The Hotel Windsor, responded to this review, 11 December 2013
Dear Jennifer N,

Thank you for taking the time to review your stay with us at The Hotel Windsor.

It is wonderful to hear that you enjoyed your stay with us and you were able to take advantage of our location. I would like to apologise for any disturbance you experienced during your stay however when next visiting us please do let me know so I can ensure a quieter room.

Once again thank you and we look forward to welcoming you back when next in Melbourne.

As always we remain at your service.

With our kindest regards,
Nick

Nick McLennan
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aratula, AU
1 review
Reviewed 10 December 2013

We stayed for a few days for my birthday and were surprised with a cake and a card from the staff. A lovely personal touch. Very accessible to the tram system and the Windsor map was very easy to help us walk around the city. The staff were very helpful with the bus transfers to and from the airport. Definitely will be bringing the whole family next visit. Thank You so much for an unforgettable trip.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Natalie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick M, Rooms Division Manager at The Hotel Windsor, responded to this review, 11 December 2013
Dear Natalie E,

Thank you for your review and of course a belated Happy Birthday from myself.

It really is wonderful to hear that you enjoyed your stay and that we were able to make your birthday just that little more special.

Looking forward to welcoming both you and your family back in the near future.

With our kindest regards,
Nick

Nick McLennan
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toowoomba, AU
Level Contributor
3 reviews
3 hotel reviews
Reviewed 10 December 2013

Everything was excellent, from when we checked in to when we checked out. The Windsor is a magnificent hotel. Even the staircase is so grand that we, like many others, could not resist using it (and there are lifts for anyone who is unable to use the stairs).

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Des T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick M, Rooms Division Manager at The Hotel Windsor, responded to this review, 11 December 2013
Dear Des T,

Thank you for your review, it s wonderful to hear that you enjoyed your stay with us at The Hotel Windsor.

Our grand staircase really is something special to see and experience, none other like it in Melbourne.

We aim to offer all of our guests consistent professional service so to hear that we have on this occasion really is fantastic and will be shared with our service team.

Once again thank you and until next time we remain, at your service.

Kind regards,
Nick

Nick McLennan
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kellyville, AU
2 reviews
Reviewed 10 December 2013

I always use The WIndsor, it is close to my office and has great character! Facitlites are great, however some rooms can be a bit small but I love the personality of the hotel.It is one you remember, not just a hotel you stay in! Staff are always helpful and friendly and the locations is great.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Lisa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick M, Rooms Division Manager at The Hotel Windsor, responded to this review, 11 December 2013
Dear Lisa C,

Thank you for choosing The Hotel Windsor as your home whilst in Melbourne.

It is wonderful to hear that you enjoyed your stay with us and found both our hotel and it's service to be of a high standard. I must also agree with you about our location (although bias) the 'Paris End' of the city really is lovely in the Spring time.

Once again thank you and we look forward to welcoming you back when next visiting Melbourne.

As always we remain, at your service.

With kind regards,
Nick

Nick McLennan
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 December 2013

whilst this is no doubt a beautiful old hotel, unfortunately it does need some "urgent" upgrading. We were booked in for 2 nights 6th and 7th december. On reaching our room on the 4th floor, on a day that melbourne only reached 20 degrees, we felt we were entering a sauna, disappointed to find out there is actually no air conditioning. When the porter arrived with our luggage, he showed us how to work the fan (made no difference) he then got out his key and unlocked the window, which did indded help with the heat.
We needed to leave the window open to allow for air circulation, which unfortunately meant that every single noise form the bars and clubs down below reverbated into the room. Friday nights party music finished at 0310, but partying went on all night.
saturday the temperature in melbourne got up to 24 degrees, so room even hotter, and partying went on most of the night as well.
So what was meant to be arelaxing city break - was relaxing, but we had minimal sleep!
I am very sorry to say, I would be unable to stay in this hotel again, due to the above, though staff very helpful, which is realy a shame because it is indeed a beautiful place. How hot will this room be when melbourne hits the 30's and then the 40's???

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank rose1059
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick M, Rooms Division Manager at The Hotel Windsor, responded to this review, 11 December 2013
Dear Rose1059,

Thank you for taking the time to review your recent stay with us at The Hotel Windsor.

I would like to sincerely apologise for the most comfortable stay due to problems with your room's air conditioner and I hope that if contacted that our Reception team and Assistant Manager were of assistance to you as another room may have been an option.

I understand that now writing to you today does not rectify for your uncomfortable stay however I do hope that in the future we may be given again the pleasure of your company with the aim of leaving you with memories far more befitting The Hotel Windsor.

As always I am contactable at the hotel and do hope to hear from you in the future.

With kindest regards,
Nick

Nick McLennan
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, NZ
2 reviews
Reviewed 10 December 2013

What a treat to stay in such a historic location, with all the best features still intact. I had a lovely bath and enjoyed the free internet. The staff were extremely helpful as well. The only thing I was surprised about was the lack of a microwave. Perhaps it doesn't fit with the Victorian theme, but it is extremely useful to have!

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Tessa L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick M, Rooms Division Manager at The Hotel Windsor, responded to this review, 11 December 2013
Dear Tessa L,

Thank you for taking the time to review your recent stay with us.

It is wonderful to hear that you enjoyed your stay with us and that our service team were most helpful.

Unfortunately our 180 rooms and suites do not offer microwave facilities however if required on your next stay please do let us know as we may be able to assist in our kitchens.

I hope that your time spent in Melbourne was lovely and we look forward to welcoming you back when next visiting Australia.

With our kindest regards,
Nick

Nick McLennan
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Hotel Windsor

Property: The Hotel Windsor
Address: 111 Spring Street, Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#16 Family Hotel in Melbourne
#20 Romantic Hotel in Melbourne
#21 Business Hotel in Melbourne
#28 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Hotel Windsor 5*
Number of rooms: 180
Official Description (provided by the hotel):
The Hotel Windsor is Australia’s most loved and recognised grand hotel. Built in 1883 during the Victorian era and pre-dating other notable hotels such as The Savoy, Waldorf Astoria, Ritz Paris and The Plaza Hotel, it set a benchmark for style, elegance, sophistication and charm which remains ever present today. The hotel is located in Melbourne’s most central and fashionable district. Its location is in close proximity to the corporate, financial and designer heart of Melbourne. Many of the city’s best theatres, landmark attractions and sporting venues are within a comfortable walking distance. The hotel is located 20km from Melbourne’s Domestic and International Airport, with a traveling time of between 20-45 minutes. Parliament train station and tram stops including the City Circle route are located at the hotel’s doorstep. ... more   less 
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Also Known As:
Windsor Hotel Melbourne

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