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“Amazing visit to this undescribible Hotel”
Review of The Hotel Windsor

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The Hotel Windsor
Ranked #29 of 161 Hotels in Melbourne
Certificate of Excellence
Reviewed 4 January 2014

My mum was visiting from Ireland and I thought it would be a lovely surprise to treat her to a couple of nights staying in the Windsor. All I can say is 'wow!'
From the moment that Russell the concierge opened the car door for my mum, and welcomed us, we felt that we were royalty!
It is an amazing up market hotel. You are treated as though you are someone special, without feeling that they are being pretentious.
It was fun to look out at the busy street at Parliment House. We saw beautiful bridal parties being photographed and had fun catching the free Melbourne city tram outside. We enjoyed a spectacular dinner in the grand ballroom and had fun reading about the Hotel's colourful visitors.We ordered breakfast in our room and were absolutely thrilled to have the breakfast table wheeled into our room.
This Hotel has a great atmosphere and I could practically feel the history as I walked through its corridors. I don't think I could ever stay anywhere but the Windsor again, when I visit the city.
Thank you!

  • Stayed: January 2014, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Moria H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick M, Rooms Division Manager at The Hotel Windsor, responded to this reviewResponded 6 January 2014

Dear Moira H,

Thank you for choosing The Hotel Windsor as your home whilst in Melbourne but more importantly thank you for reviewing your stay with us.

It is so important to us to hear what our guests think of both our hotel and it's service and I can assure you that your comments have been forwarded onto our team members and to David Perry our Chief Executive Officer.

I hope that we may have the pleasure of your company once more and until then we do, as always remain at your service.

With our kindest regards,
Nick

Nick McLennan
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7,357 - 7,363 of 8,413 reviews

Reviewed 4 January 2014

The Windsor is so much part of Melbourne's history, it was a joy to stay there. I have previously dined there but not stayed. My room was very comfortable and the soaps etc. are high quality.

The beery smell from The Cricketers' Arms does permeate the lobby area a little.

  • Stayed: January 2014, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Charlotte B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick M, Rooms Division Manager at The Hotel Windsor, responded to this reviewResponded 6 January 2014

Dear Charlotte B,

Thank you for choosing The Hotel Windsor as your home whilst in Melbourne but more importantly thank you for reviewing your stay with us.

It is so important to us to hear what our guests think of both our hotel and it's service and I can assure you that your comments have been forwarded onto our team members and to David Perry our Chief Executive Officer.

I hope that we may have the pleasure of your company once more and until then we do, as always remain at your service.

With our kindest regards,
Nick

Nick McLennan
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2014

The hotel is great anf the decor beautiful. The only problem was the loud rumbling noise which woke us at 8am and continued at intervals until check out. The front desk didn't seem to know what was causing it but it was disturbing. Would be nice to know as we would like to stay again but need a room in a different part of the hotel not subject to this noise.

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank forestroses
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick M, Rooms Division Manager at The Hotel Windsor, responded to this reviewResponded 6 January 2014

Dear forestroses,

Thank you for choosing The Hotel Windsor as your home whilst in Melbourne but more importantly thank you for reviewing your stay with us.

It is so important to us to hear what our guests think of both our hotel and it's service and I can assure you that your comments have been forwarded onto our team members and to David Perry our Chief Executive Officer.

I hope that we may have the pleasure of your company once more and until then we do, as always remain at your service.

With our kindest regards,
Nick

Nick McLennan
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2014

very good stay, good value, BUT unhappy with billing upon check out - was told upon check out the "hold" on my credit card would be released.................still waiting!!! please don't ask me to have to ring my bank, because they tell me it is you not them !!!!
I wish I had NOT paid with card and used cash......I have rung Windsor twice........2nd time because no one returned my call....spoke to CEO.....David Perry, he explained the situation and was very apologetic............but I am still not impressed !

  • Stayed: January 2014, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Sue C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2014

The feel of the windsor is luxurious. My daughter and I thoroughly enjoyed visiting the windsor and are sure to return to stay another day. She loved the robes, I love the ambiance of the rooms and the reception, particularly the beautiful staircase.

  • Stayed: January 2014, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Moira C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick M, Rooms Division Manager at The Hotel Windsor, responded to this reviewResponded 6 January 2014

Dear Moira C,

Thank you for choosing The Hotel Windsor as your home whilst in Melbourne but more importantly thank you for reviewing your stay with us.

It is so important to us to hear what our guests think of both our hotel and it's service and I can assure you that your comments have been forwarded onto our team members and to David Perry our Chief Executive Officer.

I hope that we may have the pleasure of your company once more and until then we do, as always remain at your service.

With our kindest regards,
Nick

Nick McLennan
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2014

We were under the impression the Windsor had been upgraded & were disappointed to be in a very dated room with a very ordinary outlook at another building. Our friends had told us they had a lovely room with a great view? we will go back to the hotels we have stayed at before.

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Jenbo200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick M, Rooms Division Manager at The Hotel Windsor, responded to this reviewResponded 6 January 2014

Dear Jenbo200,

Thank you for choosing The Hotel Windsor as your home whilst in Melbourne but more importantly thank you for reviewing your stay with us.

It is so important to us to hear what our guests think of both our hotel and it's service and I can assure you that your comments have been forwarded onto our team members and to David Perry our Chief Executive Officer.

I hope that we may have the pleasure of your company once more and until then we do, as always remain at your service.

With our kindest regards,
Nick

Nick McLennan
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2014

I really enjoyed my stay. The service and food are good but because of being woken up by heavy footsteps on wooden floors at night I would not stay here again. We had room service once for dinner and once for breakfast. The dinner menu offered a nice choice and we were able to choose something appealing. The food was very good and nicely presented. The dinner took about an hour to arrive. Breakfast was delivered at the requested time and again was tasty. Prices were reasonable for the room service meals. Movie hire was expensive so we didn't use that service. The staff were attentive and polite. The doorman was very helpful.

  • Stayed: January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Bidgiebop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick M, Rooms Division Manager at The Hotel Windsor, responded to this reviewResponded 6 January 2014

Dear Bidgiebop,

Thank you for choosing The Hotel Windsor as your home whilst in Melbourne but more importantly thank you for reviewing your stay with us.

It is so important to us to hear what our guests think of both our hotel and it's service and I can assure you that your comments have been forwarded onto our team members and to David Perry our Chief Executive Officer.

I hope that we may have the pleasure of your company once more and until then we do, as always remain at your service.

With our kindest regards,
Nick

Nick McLennan
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Hotel Windsor

Address: 111 Spring Street, Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#16 Family Hotel in Melbourne
#20 Romantic Hotel in Melbourne
#21 Business Hotel in Melbourne
#28 Luxury Hotel in Melbourne
Price Range: £112 - £270 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Hotel Windsor 5*
Number of rooms: 180
Official Description (provided by the hotel):
The Hotel Windsor is Australia’s most loved and recognised grand hotel. Built in 1883 during the Victorian era and pre-dating other notable hotels such as The Savoy, Waldorf Astoria, Ritz Paris and The Plaza Hotel, it set a benchmark for style, elegance, sophistication and charm which remains ever present today. The hotel is located in Melbourne’s most central and fashionable district. Its location is in close proximity to the corporate, financial and designer heart of Melbourne. Many of the city’s best theatres, landmark attractions and sporting venues are within a comfortable walking distance. The hotel is located 20km from Melbourne’s Domestic and International Airport, with a traveling time of between 20-45 minutes. Parliament train station and tram stops including the City Circle route are located at the hotel’s doorstep. ... more   less 
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Also Known As:
Windsor Hotel Melbourne

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