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“A wonderful stay”
Review of The Hotel Windsor

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The Hotel Windsor
Ranked #29 of 161 Hotels in Melbourne
Certificate of Excellence
Reviewed 2 July 2014

It was an absolute pleasure to stay and eat in this hotel. We were made to feel special from the moment we arrived till our departure. We stayed in the Windsor Suite which has a fantastic view over the Parliament building. The suite oozes luxury, heritage and has that "wow" factor. All the staff were kind and attentive. The room service meal was beautiful. A very special stay. Thank you.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Bettyterrino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidGAPerry, Manager at The Hotel Windsor, responded to this reviewResponded 2 July 2014

Dear Ms Terrino…Betty,

The pleasure was ours.

You chose your suite well if I may say. Our 4 ‘Windsor Suites’ never fail to impress.

Hoping that we may welcome you both back soon.

Yours sincerely,

David
David G.A. Perry
Chief Executive Officer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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6,155 - 6,161 of 8,413 reviews

Reviewed 2 July 2014

My partner and i stayed here, early twenties. loved the location and the staff, and had the best sleep ever. it was incredibly quiet considering how close it is to trams etc. luckily the pillows are for sale, we tried out a few on the "pillow menu" and ended up getting 2!!

  • Stayed: June 2014, travelled as a couple
    • Value
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Review collected in partnership with this hotel
Thank Newton J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidGAPerry, Manager at The Hotel Windsor, responded to this reviewResponded 2 July 2014

Dear Mr/Ms J…Newton,

Perfect.

Pillows are also available on line if you need any more (- I see you live in Kaleen in the ACT).

Hoping to have the pleasure of welcoming you both back soon,

Yours sincerely,

David
David G.A. Perry
Chief Executive Officer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2014

We loved the 'soul' of the hotel. The beauty of the architecture, art & fittings. It was classic & beautiful. A lovely, different experience for my daughters 20th birthday. Staff were very welcoming when we arrived.



  • Stayed: June 2014, travelled with family
    • Value
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    • Sleep Quality
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Review collected in partnership with this hotel
Thank Julie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidGAPerry, Manager at The Hotel Windsor, responded to this reviewResponded 2 July 2014

Dear Ms C…Julie

So glad to hear that your daughters special day was made more so by your stay at The Windsor.

The pleasure was ours.

Hoping to welcome you and your family back for many more celebratory stays in the months and years ahead.

Yours sincerely,

David
David G.A. Perry
Chief Executive Officer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2014

Very cosy. Great amenities, friendly, polite and helpful staff. Overall a great location and fantastic sleep! ...................................................... ...................................

  • Stayed: June 2014, travelled solo
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Review collected in partnership with this hotel
Thank Tara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidGAPerry, Manager at The Hotel Windsor, responded to this reviewResponded 2 July 2014

Dear Ms M…Tara,

You are too kind. Thank you.

Hoping to have the pleasure of welcoming you back many times for more Perfect stays.

Yours sincerely,

David
David G.A. Perry
Chief Executive Officer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2014

a friendly old style hotel , the floor creaked above our room and was quite noisy as the above guests moved about, water to the shower took forever, other than that the hotel has good atmosphere, some of the decor needs an update

  • Stayed: June 2014, travelled as a couple
    • Value
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    • Cleanliness
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Review collected in partnership with this hotel
Thank Steve J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidGAPerry, Manager at The Hotel Windsor, responded to this reviewResponded 3 July 2014

Dear Mr J…Steve,

Thank you for your kind review.

Next time we will reserve a room on the top floor for you both – or in the section of hotel with concrete floors.

Apologies for any disturbance.

Yours sincerely,

David
David G.A. Perry
Chief Executive Officer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2014

I got a great deal to stay 1 night but can honestly say that had I paid the full rate, I would have felt extremely disappointed. I found the hotel tired with water stained carpets in need of replacement. The room we had smelled (understandably ?) quite old, although well appointed.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank rogervg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidGAPerry, Manager at The Hotel Windsor, responded to this reviewResponded 2 July 2014

Dear Sir / Madam,

So sorry to hear this.

Yes, the hotel is in need of rejuvenation but we go out of our way to provide a pleasant ambiance. Your comments are of great concern as ‘smells’ and ‘carpet stains’ are not acceptable – we shall investigate.

Yours sincerely,

David
David G.A. Perry
Chief Executive Officer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2014

Accommodation - even the standard room, breakfast and service were excellent.
One concern was that the bond plus full upfront accommodation was charged against my credit card on check-in and was not recovered for 5 days after check-out ( and a phone call from me) - despite full payment for all being made on checkout. Surprising for a hotel of such a great tradition.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank IcisPerigian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidGAPerry, Manager at The Hotel Windsor, responded to this reviewResponded 2 July 2014

Dear Sir / Madam,

Thank you for your most considerate review and apologies for the slow release back of certain funds on your credit card and the need for you to have to call us on the issue.

The difference between the preauthorisation amount and the final payment is small but we do have to wait for the banks to release these funds – something that usually takes about 2 business days. Occassionally the preauthorisation is not automatically cleared and the banks adjust in a couple of business days depending on which bank you are with.

We endeavour to explain prior to any transaction.

Hoping to have the pleasure of welcoming you and your family back soon.

Yours faithfully,

David
David G.A. Perry
Chief Executive Officer

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Hotel Windsor

Address: 111 Spring Street, Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#16 Family Hotel in Melbourne
#20 Romantic Hotel in Melbourne
#21 Business Hotel in Melbourne
#28 Luxury Hotel in Melbourne
Price Range: £112 - £270 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Hotel Windsor 5*
Number of rooms: 180
Official Description (provided by the hotel):
The Hotel Windsor is Australia’s most loved and recognised grand hotel. Built in 1883 during the Victorian era and pre-dating other notable hotels such as The Savoy, Waldorf Astoria, Ritz Paris and The Plaza Hotel, it set a benchmark for style, elegance, sophistication and charm which remains ever present today. The hotel is located in Melbourne’s most central and fashionable district. Its location is in close proximity to the corporate, financial and designer heart of Melbourne. Many of the city’s best theatres, landmark attractions and sporting venues are within a comfortable walking distance. The hotel is located 20km from Melbourne’s Domestic and International Airport, with a traveling time of between 20-45 minutes. Parliament train station and tram stops including the City Circle route are located at the hotel’s doorstep. ... more   less 
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Also Known As:
Windsor Hotel Melbourne

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