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“Old & tired and so is the service”
Review of The Hotel Windsor

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The Hotel Windsor
Ranked #29 of 161 Hotels in Melbourne
Certificate of Excellence
Reviewed 16 August 2014

So looking forward to spending the night at The Hotel Windsor after having spent many a beautiful time at the restaurant for High tea.
Concierge wonderful classical old world hotel couldn't fault,a wonderful entrance to the hotel.
Reception staff unfriendly very abrubt and completely uninviting.
Traditional room very tired,very small and looked every bit of its age ,why is there only 1 lounge chair in the room? (I did ask for a paid upgrade but apparently not available)
Breakfast was also very dissappointing.At 9.30am I had to ask for more stewed rhubarb which took forever,a refill of coffee which I asked for twice,smoked salmon there was hardly any there.it looked like they really didn't want to top it up due to the time.No pastries until about 10.15am then it was filled up.All in all a very dissappointing breakfast after many wonderful High teas.Staff seemed like it was all just a bit of an effort,hence will not be returning.
After an amazing few weeks of travelling with 5 star service at places such as the new Lancemore groups property The Alamanda in Palm Cove & Lakehouse in Daylesford we were looking forward to a beautiful night in our own city at the The Hotel Windsor but were sadly sadly dissappoined.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Hoffy4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidGAPerry, Manager at The Hotel Windsor, responded to this reviewResponded 18 August 2014

Dear Sir / Madam,

Sincere apologies are extended.

We endeavour to describe all 7 room and suite types accurately but here I see that we left you seriously disappointed.

We shall address all issues raised and hope to have an opportunity of redeeming ourselves in future should you consider a return.

Yours faithfully,

David
David G.A. Perry
Chief Executive Officer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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5,893 - 5,899 of 8,497 reviews

Reviewed 16 August 2014

It was quite a nice stay and refreshing to be somewhere that doesn't feel like every other hotel. At the cost of accommodation, however, it would be nice if the hotel would provide wireless internet as a service instead of charge for it. Additionally, even though a toothbrush didn't cost anything, it would be nice not to ask for such a basic amenity.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick M, Rooms Division Manager at The Hotel Windsor, responded to this reviewResponded 18 August 2014

Dear Richard M,

Thank you for taking the time to write to us following your stay with us.

It is wonderful to hear that you enjoyed your stay and thank you in addition for your comments relating to the missing room amenities which I believe has now been rectified, my sincerest apologies for this during your stay.

Looking forward to welcome you back when next in Melbourne and until then we do as always remain at your service.

With our kindest regards,
Nick

Nick McLennan
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2014

stayed last week for a 1 night business trip and stayed I a deluxe room .
It was perfect. Ali at Concierge outstanding as I remember from my previous stay and my reservation handled by Leah was a great start to the experience.
Had a late dinner in the Italian Cellar Bar around the corner that was perfect for what I needed.
Thank you.

Room Tip: Get the chief Concierge Ali to look after you. He is worth his weight in gold. Goog concierge make...
See more room tips
  • Stayed: August 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank KHughes12398
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick M, Rooms Division Manager at The Hotel Windsor, responded to this reviewResponded 18 August 2014

Dear Khughes,

Thank you for your kind review following your return stay with us at The Windsor.

It is wonderful to hear how both Leah and Ali looked after you so very well and is a true credit to their commitment and dedication to not only our hotel but to you our guests.

We look forward to the pleasure of your company when next in Melbourne and until then we do as always remain at your service.

With our kindest regards,
Nick

Nick McLennan
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2014

Only stayed one night and did not use many facilities but loved the high ceilings in the room and wide corridor opening onto the grand staircase. So much different to modern hotels! The staff at reception and the dining room were friendly, attentive but not pushy.
Overall you get the impression of an understated classical elegance.
Definitely worth the experience

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Trevor M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick M, Rooms Division Manager at The Hotel Windsor, responded to this reviewResponded 18 August 2014

Dear Trevor M,

Thank you for your kind review following your recent stay.

The pleasure was of course ours and we do hope that we may again tin the future welcome you back to our hotel.

Looking forward to your next visit.

With our kindest regards,
Nick

Nick McLennan
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2014

This is my hotel of choice in Melbourne. Whether it's ducking down to watch the Swans at the MCG or meeting family for high tea it ticks all the boxes. The rooms are a good size and very comfortable. Just love the high ceilings and the odd squeaky floor boaeryone.rd - real charm.
The bar is cozy and service is great, whilst the High Tea is a wonderful experience and a must do for ev

Stayed: July 2014, travelled as a couple
Thank Grant M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick M, Rooms Division Manager at The Hotel Windsor, responded to this reviewResponded 18 August 2014

Dear Grant M,

Thank you once again for choosing The Windsor as your home whilst in Melbourne.

It is simply fantastic to hear that we once again exceeded your expectations and we look forward to your next visit when visiting Melbourne.

Until then we do as always remain at your service.

With our kindest regards,
Nick

Nick McLennan
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2014

by Cheryl Borg August 15, 2014. Beautiful old hotel, at least 4 star. The room was very quiet even though the hotel was very busy. Excellent position we really enjoyed our stay. The staff were all very courteous and professional.



  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Cheryl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick M, Rooms Division Manager at The Hotel Windsor, responded to this reviewResponded 18 August 2014

Dear Cheryl B,

Thank you for your kind review following your recent stay.

The pleasure was of course all ours and we look forward to welcome you back when next in Melbourne.

Until then we do as always remain at your service.

With our kindest regards,
Nick

Nick McLennan
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2014

The staff were lovely, the service prompt, the atmosphere magical. What was always going to be a special night (wedding anniversary) was made more so.

If I have one gripe, it was the presence of UHT milk in the fridge - I understand the reason and a convenience store was just around the corner so no big deal.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Lee K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick M, Rooms Division Manager at The Hotel Windsor, responded to this reviewResponded 18 August 2014

Dear Lee K,

Thank you so much for your kind review following your recent stay at The Windsor.

It is simply wonderful to hear that you enjoyed your stay and we hope we may have the opportunity to welcome you back int he near future.

Until next time we do as always remain at your service.

With our kindest regards,
Nick

Nick McLennan
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Hotel Windsor

Address: 111 Spring Street, Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#20 Romantic Hotel in Melbourne
#21 Business Hotel in Melbourne
#28 Luxury Hotel in Melbourne
Price Range: £107 - £269 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Hotel Windsor 5*
Number of rooms: 180
Official Description (provided by the hotel):
The Hotel Windsor is Australia’s most loved and recognised grand hotel. Built in 1883 during the Victorian era and pre-dating other notable hotels such as The Savoy, Waldorf Astoria, Ritz Paris and The Plaza Hotel, it set a benchmark for style, elegance, sophistication and charm which remains ever present today. The hotel is located in Melbourne’s most central and fashionable district. Its location is in close proximity to the corporate, financial and designer heart of Melbourne. Many of the city’s best theatres, landmark attractions and sporting venues are within a comfortable walking distance. The hotel is located 20km from Melbourne’s Domestic and International Airport, with a traveling time of between 20-45 minutes. Parliament train station and tram stops including the City Circle route are located at the hotel’s doorstep. ... more   less 
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Also Known As:
Windsor Hotel Melbourne

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