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“An experience and a delight”
5 of 5 bubbles Review of The Hotel Windsor

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The Hotel Windsor
Ranked #28 of 158 Hotels in Melbourne
Certificate of Excellence
Thornleigh
Level Contributor
4 reviews
“An experience and a delight”
5 of 5 bubbles Reviewed 22 August 2014

The Windsor is a Melbourne institution frequented by the likes of Katherine Hepburn and Gregory Peck. Excellent service, beautiful rooms, fabulous food a touch of class. Old fashioned luxury - and a price to match.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank IndianLilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidGAPerry, Manager at The Hotel Windsor, responded to this review, 22 August 2014
Dear Sir / Madam,

We very much appreciate your generous endorsement. Thank you.

Hoping to have the pleasure of welcoming you back soon.

Yours faithfully,

David
David G.A. Perry
Chief Executive Officer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7,361 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (571)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Au
1 review
4 of 5 bubbles Reviewed 21 August 2014

This was our first visit to The Hotel Windsor. The disappointment was the lack of welcome at reception on arrival and no explanation of the package we had purchased nor any advice about the hotel facilities.

The room had understated elegance and was spacious, clean, comfortable with a good sized en-suite. The shower over the bath was a concern for my wife with no grab handles for safety. A good range of toiletries were provided as well. We both enjoyed a good nights sleep although we found the pillows provided a little firm.

Breakfast in the morning was a well provided buffet and the only absence for us was the lack of porridge. The staff in the dining room at breakfast were attentive and helpful. Overall a good stay and we hope we can return for future visits as we love the location for restaurants, transport and nearby gardens.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Lionel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidGAPerry, Manager at The Hotel Windsor, responded to this review, 22 August 2014
Dear Mr T...Lionel,

So sorry to hear of the apparent lack of warmth on arrival. We shall address.

The good news, apart from the fact that the stay was enjoyable, is that a wonderful traditional creamy porridge is available on our a la carte menu with banana. dates, honey and pecans.

Until next time our thanks and best wishes,

Yours faithfully,

David
David G.A. Perry
Chief Executive Officer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Au
1 review
5 of 5 bubbles Reviewed 20 August 2014

Always love staying at The Hotel Windsor. Such a beautiful building and excellent staff. A fabulous way to spend our anniversary again and again. We always look forward to staying here. Please don't change.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank L H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidGAPerry, Manager at The Hotel Windsor, responded to this review, 21 August 2014
Dear Sir / Madam,

Delighted to hear that you enjoyed your stays at The Windsor. The pleasure is always ours.

To be the chosen destination for your Anniversaries is especially appreciated.

We look forward to welcoming you both back soon and promise that The Windsor’s 131 years of commitment to excellence will continue.

Yours faithfully,

David
David G.A. Perry
Chief Executive Officer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
99 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed 20 August 2014

This is a wonderful place to stay. The history of the Windsor is something that should be experienced by all visitors.
We had a wonderful birthday occasion here, beautiful surprise card and cake, really lovely people. Def stay here again, it's a step back in time in the nicest possible way.

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank micos1993
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidGAPerry, Manager at The Hotel Windsor, responded to this review, 21 August 2014
Dear Mr U…Michael

Thank you. So glad that your Birthday visit was such a success.

With thanks for your very generous recommendation and looking forward to welcoming you back soon.

Yours sincerely,

David
David G.A. Perry
Chief Executive Officer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 20 August 2014

We were very impressed with our arrival and extra service via birthday card and cake, pity TV reception was poor, outside window badly needed cleaning, we were told breakfast was available until 10.30am, luckily we arrived at 9.45am but felt rushed. Two other couples arrived around 10am and were turned away - not good.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Robert And Beve... C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidGAPerry, Manager at The Hotel Windsor, responded to this review, 21 August 2014
Dear Mr & Mrs C…Robert and Bev,

Apologies for the lapse in standards

We are here to make guests feel welcome at breakfasts rather than turn them away or rush them when a new team member has mistakenly conveyed a 10.30 finish time (which is true for weekends not mid week).

Management is responsible for training and we are contacting the 2 guests concerned.

Thanking you for raising the TV reception problems in your room which we shall address with a review of window cleanliness.

Hoping that we may have the pleasure of welcoming you both back for many more celebratory stays in the future now that we have learned the lessons frokm your kind feedback

Yours sincerely,

David
David G.A. Perry
Chief Executive Officer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Au
1 review
5 of 5 bubbles Reviewed 20 August 2014

A magnificent affair with a 130 year old lady. As a true lady she didn't reveal her secrets on the first date, but after this stay we really appreciated what a wonderful delightful gem she is. Amazing ambience, professional staff who know their trade and just a gift to walk the hallowed halls.
Superb. Old fashioned, yes, but in the best possible way. You sadly leave but feeling like you have experienced something rare, but amazing.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Doug R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidGAPerry, Manager at The Hotel Windsor, responded to this review, 21 August 2014
Dear Mr R…Doug,

It is a joy just to read your review. Thank you.

The pleasure was, and will always be, ours.

Yours sincerely,

David
David G.A. Perry
Chief Executive Officer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
1 review
5 of 5 bubbles Reviewed 20 August 2014

From the moment you step into the Windsor, you escape into another dimension of service, tranquility and grace. The staff are attentive, the rooms superb and the experience satisfying. We will most definitely stay here again.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Wayne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidGAPerry, Manager at The Hotel Windsor, responded to this review, 20 August 2014
Dear Mr G…Wayne

Delighted to hear that you enjoyed your stay at The Windsor. The pleasure was ours.

With thanks for your generous review and looking forward to welcoming you back soon.

Yours sincerely,

David
David G.A. Perry
Chief Executive Officer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Hotel Windsor

Property: The Hotel Windsor
Address: 111 Spring Street, Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#16 Family Hotel in Melbourne
#20 Romantic Hotel in Melbourne
#21 Business Hotel in Melbourne
#27 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Hotel Windsor 5*
Number of rooms: 180
Official Description (provided by the hotel):
The Hotel Windsor is Australia’s most loved and recognised grand hotel. Built in 1883 during the Victorian era and pre-dating other notable hotels such as The Savoy, Waldorf Astoria, Ritz Paris and The Plaza Hotel, it set a benchmark for style, elegance, sophistication and charm which remains ever present today. The hotel is located in Melbourne’s most central and fashionable district. Its location is in close proximity to the corporate, financial and designer heart of Melbourne. Many of the city’s best theatres, landmark attractions and sporting venues are within a comfortable walking distance. The hotel is located 20km from Melbourne’s Domestic and International Airport, with a traveling time of between 20-45 minutes. Parliament train station and tram stops including the City Circle route are located at the hotel’s doorstep. ... more   less 
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Also Known As:
Windsor Hotel Melbourne

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