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Reviewed 8 October 2017

The Grand is perfectly located near Southern Cross Station. Great to jump on a tram very close to get anywhere in Melbourne that you want. Great Pool, Beautiful quiet Bar and great room servce. The older studio rooms are complete with kitchen and cooking facilities, some with balcony. Lovely old world heritage building. Very helpful checkin staff. Previously We were staying here with Accor but Quest are now the owners. We received excellent checkin service and all staff were willing to please us. Received 12 pm checkout no dramas, will go back with Quest anytime!! Thankyou.

  • Stayed: October 2017, travelled with family
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Review collected in partnership with this hotel
Thank majic5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2017

Location suited us as near to Southern Cross station for airport transfer etc. Located handy to cbd. Room and amenities suited our requirements perfectly. Would definitely stay again in the future. Well done to all

  • Stayed: October 2017, travelled as a couple
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Review collected in partnership with this hotel
Thank russellg991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2017

A walk in the past, you will be instantly transformed to the grandeur of a past era.
Great location, delicious breakfast and all around excellence. We will be back.
One of the thing we love is the comfortable bed and great quality toiletries!

  • Stayed: October 2017, travelled on business
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Review collected in partnership with this hotel
Thank motherdaughter778
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2017 via mobile

Booked a night here to test it out ahead of a potential 20 room booking for an event next year. Problem with booking which was not hotels fault but the customer service was appalling. No engagement no attempt to help.. nothing.... sorted it out in the end on my own. Anyway pressing on - hotel in good location for access to Crown etc BUT - despite double glazed windows the roar of the trains right outside the window is deafening - all night (24 hr trains). Accompanied with very very thin pillows and light from the hall coming in through the window above the door meant for a very sleepless night. Glad I was only here for the night I need to go home and have a rest. If you read my reviews you would know I rarely give a bad one- other than that the room was large and comfy otherwise . Just not to sleep...

Stayed: October 2017, travelled as a couple
Thank Jenelle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2017

We stayed at the Quest Grand for the Grand Final weekend. From the moment we arrived to the moment we left the staff were very friendly and helpful.
The 2brm exec apartment we had was amazing without any issues at all. Such a beautifully kept building that is over 100 years old.
We also had a roll-away bed for our youngest son and was surprised that it was actually a quality single bed on a rolling frame and not a small unstable roll-away bed that we have experienced in other hotels in the past.
Very close to Southern Cross Station and a short walk to the casino and great food options across the road and a supermarket and outlet shopping within the station. Being on a busy street in the CBD we did worry about the road noise however we couldn't hear a thing.
Would definitely book there again. Thanks for a great stay.

Room Tip: Great location and a quiet stay in the CBD.
  • Stayed: September 2017, travelled with family
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Thank K33c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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