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“Sauna in bedroom”
Review of Jasper Hotel

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Jasper Hotel
Ranked #71 of 160 Hotels in Melbourne
Sydney, Australia
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Sauna in bedroom”
Reviewed 27 January 2014

So on a work trip to the Jasper hotel, where my colleagues and I stated along with our clients. It was a hot night in Melbourne anyway, but the fact the air con decided to break just made things worse.

The reception girl on the front desk did not seem to care or want to help. There were a few good staff members however, there seemed no sense of urgency.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AlexRaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug S, General Manager at Jasper Hotel, responded to this review, 20 February 2014
Dear Alex,

Thank you for your comments regarding your recent stay at the Jasper Hotel and taking the time to express your concerns about the Air Conditioning fault both you and your guest’s experienced.
Regrettably the Air-conditioning fault was during the extreme temperatures Melbourne experienced. The hotels maintenance and service technicians were contacted immediately to rectify the issue as the unit had a failing part. After sourcing this part it was replace late afternoon which delayed the cooling of the building until early hours of the following morning.
I have spoken to my team re the communication of such an issue with our guests and improve on the service levels.
If you feel there is anything outstanding feel free to contact me directly on 03 8327 2770, as we look forward to welcoming you and your conferencing guests back one day soon.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (203)
Date | Rating
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  • Chinese (Simplified) first
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English first
melbourne
Level 3 Contributor
7 reviews
6 hotel reviews
Reviewed 25 January 2014

This hotel is conveniently located next to public transport and attractions at the Northern end of the CBD. The is no parking located within the hotel or even within the block, the closest parking is in Franklin Street. The staff were pleasant when we arrived and during our stay. Each level of the hotel is 'colour coded', which does look a little tacky. We had a room on the 8th floor, facing the Market and didn't have the noise issues that others have spoken about here. Room was small and the colouring, while recently done, seemed a little depressing and again, tacky. TV was ridiculously small and may as well have not been there. Nice to see lots of options in regards to room service. Our mini bar was only half stocked, a little disappointing. The bathroom was small, small, small - little to no bench space. Overall, while the staff were lovely, it could not make up for the overall experience, again I have to agree with others and suggest that the four star rating is a little high for this hotel.

Room Tip: Higher rear facing rooms
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RaeCMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug S, General Manager at Jasper Hotel, responded to this review, 20 February 2014
Dear Rae C,

Thank you for choosing to stay with the Jasper Hotel on your recent trip to Melbourne and sharing your experience.
We acknowledge that the hotels décor is not to everyone’s desire and I would like to share that we are in the final planning stages for a refurbishment including TV’s. We are hoping to have completed by next year. We will continue to acknowledge the hotels past through the existing rooms & explore the jasper stone concept.
We are all very excited & hope that we can share the new look Jasper with you.
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Melbourne, Australia
Level 4 Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 24 January 2014 via mobile

My friend and I stayed one night to go and see Grease the musical. The location is great, right next to the Vic Market . It wasn't open the morning we checked out so we didn't experience any noise issues like the other reviews have said.

Bed was comfy and the bathroom was clean and big. No issues for an overnight stay.

Stayed January 2014, travelled with friends
Helpful?
Thank Missspano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug S, General Manager at Jasper Hotel, responded to this review, 20 February 2014
Dear Valued Guest,

Thank you for your comments, we take pride in our feedback and appreciate you taking the time to post your review. We look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 4 Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 4 January 2014

The room was basic but clean. They provided me with more amenities than the Hilton South Wharf did. After reading all the reviews about the noise, I requested for a quiet room at the back but got a room facing the front. I guess I should have insisted but didn't because I'm usually ok with noise. However, this was really bad. I was on the top floor but as I was facing Elizabeth Street, I could hear the trams go by in the morning. The location was excellent though. Just outside the CBD (1 tram stop to Melbourne Central - < 10 mins walk) and next to Vic Mkt. Excellent service I must say. Everyone was friendly, smiley and helpful. Pity that they do not provide free wifi but it seems to be the same throughout Australia. Keep up the great service!

Room Tip: INSIST on a room that does not face Elizabeth Street.
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  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank wohoo-holidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doug S, General Manager at Jasper Hotel, responded to this review, 20 February 2014
Dear Valued Guest,
It is wonderful to hear you enjoyed the Appelles skin care range we are all very excited to offer these products to our guests. I would also like to share that we are introducing complementary guest WiFi access in the coming months.
As a part of the hotels refurbishment plans we are looking at options to block out the street noise from Elizabeth Street.
We would love for you to stay with us on your return to Melbourne.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 December 2013

Best service in this hotel in Australia. I like their service with in individual to each and the service in each and very things.



Jasper Hotel

489 Elizabeth Street, Melbourne, Victoria 3000, Australia

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JAK A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fremantle
Level 6 Contributor
96 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 7 December 2013

We booked this with trepidation as the reviews were mixed. We were very pleasantly surprised. We had a view over the Queen Victoria markets from the 6th Floor. It was quiet and the room was well appointed with crisp white sheets and fluffy towels. Check in and check out were efficient and the young woman on Reception checked us onto our flights in record time and printed the boarding passes for free - something which is often a problem when you are travelling and don't have access to a printer. The TV reception could have been better for ABC and perhaps the TV could have been a bit larger but we were mostly out and about, catching trams down Elizabeth St to connect to anywhere we wanted to go.

We bought beautiful fresh raspberries and cherries from the markets for breakfast and later Turkish boreks and coffee. Altogether a good value hotel.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank IntrepidAussie09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton, Canada
Level 3 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 December 2013

Great location, very clean, cool contemporary feel to the place, great service, super cheap booking at late notice, the only downside to our stay was the fact that we had two single beds pushed together. If it had a proper queen bed this would definitely be a 5/5 review

Room Tip: If you want a queen bed, you must have to actually ask for it, we ended up with two singles put toge...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank scrawf_dog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Jasper Hotel

Property: Jasper Hotel
Address: 489 Elizabeth St, Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#59 Business Hotel in Melbourne
#59 Romantic Hotel in Melbourne
#66 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Jasper Hotel 4.5*
Number of rooms: 90
Official Description (provided by the hotel):
Jasper Hotel, Melbourne’s vibrant boutique hotel located in the city’s CBD Market Precinct, offers contemporary 4 star accommodation, dining, extensive conference and meeting facilities – all complimented by a strikingly high level of service.Welcoming corporate, leisure and conference guests, the Jasper provides a full array of facilities including modern room and suite appointments, mini bar, LCD TV, 24 hour in room dining, 24 hour Reception, iPhone docking stations, wifi internet access plus indoor and outdoor dining at Jasper Kitchen 7 days a week.At the Jasper Hotel, the focus is to give our guests a truly memorable experience. At the Jasper, our service and attitude is not a process. It’s an instinct. ... more   less 
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Also Known As:
Jasper Hotel Melbourne

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