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Rendezvous Hotel Melbourne
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Reviews (5,626)
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1,920
2,209
966
336
195
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1,920
2,209
966
336
195
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All reviewsgreat locationheritage roomflinders streetold world charmdeluxe roomrooms are smallcentral locationtrain stationsouth bankvalet parkingpublic transportbuffet breakfastwould stay againshort stayyarra rivercrown casinoconcierge
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4,348 - 4,353 of 5,626 reviews
Reviewed 11 August 2014

Have been here before however, this visit was not up to standard. Our room was very, very small, the carpet filthy, the dust in the cupboard was so think we could write our name in it, housekeeping insisted they come into our room at 4.30pm because they forget to check the minibar from the day before, housekeeping took our bathrobes on day and didn't replace them, took our soap and didn't replace it....the list goes on. So not a good stay and won't stay next time we go to Melbourne.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Barbjimsamjay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sridhar K, Front Office Manager at Rendezvous Hotel Melbourne, responded to this reviewResponded 15 August 2014

Dear Barbjimsamjay,

Thank you for your comments after your recent stay at the Rendezvous Grand Hotel Melbourne.

Please accept my sincere apologies for our obvious housekeeping shortcomings and the inconvenience caused and we can only hope that you would indulge us on this occasion. We have since reviewed your feedback with the Department Head concerned and have taken corrective actions to ensure that this will not recur.

Please feel free to contact me at s.kakarlapudi@rendezvoushotels.com and it would be my pleasure to personally coordinate your room reservations and allocate the room which suits you the best.

We look forward to hearing from you and welcoming you back to the Rendezvous Grand Hotel Melbourne in the not too distant future.

Best Regards,
Sridhar Kakarlapudi
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014

Beautifully appointed room even though purchased on a last minute deal - perfectly clean, lovely linen and all extras appreciated - perfect for a single traveller. Breakfast included and an excellent start to the days. Lovely olde world charm in bar and foyer areas - very keen to stay again when in Melbourne.

Room Tip: Chose a superior queen room and very happy with the deal.
  • Stayed: August 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with this hotel
Thank SAH6311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sridhar K, Front Office Manager at Rendezvous Hotel Melbourne, responded to this reviewResponded 15 August 2014

Dear SAH6311,

Thank you for your comments after your recent stay at the Rendezvous Grand Hotel Melbourne.

We are pleased to note that you had an enjoyable stay with us and it was indeed our pleasure to take care of you.

We look forward to welcoming you back to the Rendezvous Grand Hotel Melbourne in the not too distant future.

Best Regards,
Sridhar Kakarlapudi
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014

fantastic first impression of Melbourne close to everything staff could not have been more helpful nothing to much trouble. We celebrated our 25th wedding anniversary and my husbands 50th birthday and what a great place to do it. we were made to feel very special rooms were comfortable with all the things you need for a nice place to sleep had room service one night delicious had breakfast one morning delicious got to check out the pancake maker instant pancakes ready within minutes. loved our stay cant wait to go back. Ray & Selina

Room Tip: we had an inside room which over looked alley but that was fine because we had so much to do and see in Melbourne wasn't much time for looking out the window.
  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank selina k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sridhar K, Front Office Manager at Rendezvous Hotel Melbourne, responded to this reviewResponded 15 August 2014

Dear selina k,

Thank you for your choosing us to celebrate your special occasion and gracious comments after your recent stay at the Rendezvous Grand Hotel Melbourne.

We are pleased to note that you had an enjoyable stay with us taking advantage of our central location. It was indeed our pleasure to take care of you.

We look forward to welcoming you back to the Rendezvous Grand Hotel Melbourne in the not too distant future.

Best Regards,
Sridhar Kakarlapudi
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2014

Throughout our stay, we experienced bad customer service on several occasions from the staff. The attitude of the reception staff was dismal and they were condescending when we requested for a higher floor. Amenities and beverages were not replenished daily too.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank curiousfelicious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sridhar K, Front Office Manager at Rendezvous Hotel Melbourne, responded to this reviewResponded 14 August 2014

Dear curiousfelicious,

Thank you for your comments after your recent stay at the Rendezvous Grand Hotel Melbourne.

We are dismayed to learn of your overall disappointing stay with us. It is never acceptable when a guest feels our staff are anything less than helpful and accommodating. We assure you that this is certainly a deviation from our norm and can only hope that you would indulge us on this occasion.

Thank you once again for your comments and please be assured of our best efforts to continue to deserve your confidence in us. We look forward to welcoming you back to Rendezvous Grand Hotel Melbourne in the not too distant future.

Best Regards,
Sridhar Kakarlapudi
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2014

This hotel is stunning from the moment you walk through the door, the staff are so very friendly and helpful. Our room was gorgeous, food was divine and loved the atmosphere of the bar. We will defiantly be returning, perfect romantic get away.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
Review collected in partnership with this hotel
Thank Renee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sridhar K, Front Office Manager at Rendezvous Hotel Melbourne, responded to this reviewResponded 14 August 2014

Dear Renee S,

Thank you for your gracious comments after your recent stay at the Rendezvous Grand Hotel Melbourne.

We are pleased to note that you had an enjoyable stay with us and it was indeed our pleasure to take care of you.

We look forward to welcoming you back to the Rendezvous Grand Hotel Melbourne in the not too distant future.

Best Regards,
Sridhar Kakarlapudi
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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