The location of this hotel is excellent but the service was very poor. We had a 3 night stay and found the experience less than ideal for the amount of money we were paying. There were 20 of us staying at the hotel for a friends birthday albeit in separate rooms. We all booked at different times but the birthday hostess organised the event and arranged for us to be on the same floor. This did not happen. Not a big deal but didnt create a very good first impression as they failed to deliver on what they had promised.
There are two main lifts in this hotel and for the entire duration of our stay one was out of service. In this day and age I was very surprised that it was out of action for more than a day. This meant that it would take ten minutes for the lift to arrive at the floor. and even then it might be full. Sounds trivial but after 3 days it was very tiresome. I heard guests going off about it on more than one occasion. On our second day they put up a sign to say the service lift was available for use.
Very average breakfast. Poor value for money.
On our first night while trying to operate the TV remote my partner accidentally pushed the wrong button and purchased an adult movie. It was surprisingly easy to do so. In fact it was so easy that I thought he most likely hadnt purchased it but had activated the preview which had appeared on the television. Anyway to be safe rather than sorry I immediately phoned reception and told them what had happened. I was very surprised when they said that yes it had been purchased and even more surprised when they said we would have to pay for it. $15.95 for ten seconds of nudity. I thought I must just have the wrong person on the phone as this was ridiculous. So next morning when we finally got down to reception after lift taking forever we again told the story. This time they got the manager. Same story no refund as it was our fault. Yeah sure it was our fault but have you ever heard of goodwill. We were there for 3 nights. With 19 of our friends. And we made sure that all 19 of them knew what had happened and how miserable the hotel had been with this matter. Very disappointed and highly annoyed.
Also had issues with staff member seating people for breakfast. Very rude. No idea about how to be tactful about what she was saying. Could be that english was her second language perhaps.
In summary room was ok and location was great but hotel was let down by service.
- Official Description (provided by the hotel):
- Travelodge Hotel Southbank is ideally located right by the Melbourne Yarra River, close to the CBD, major transport, shopping and dining. We are placed within walking distance of many major attractions in Melbourne, such as The Crown Casino and Entertainment Complex. Other destinations, such as the Melbourne Cricket Ground (MCG), Melbourne Aquarium, Rod Laver Arena, and the Royal Botanic Gardens are just minutes away. We offer fantastic Southbank Melbourne accommodation at great value. Join us and stay in one of our 275 hotel rooms. Our 24-hour reception assistance and friendly advice about the local area will help you to make the most of your stay. Ours is one of the best-placed Southbank Melbourne hotels for the smart traveller who appreciates great value and access to everything this diverse city has to offer. ... more less
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- Also Known As:
- Travelodge Southbank Melbourne Hotel Melbourne
- Southbank Travel Lodge
- Travelodge Melbourne
- Travel Lodge Melbourne
- Melbourne Travelodge
- Melbourne Travel Lodge