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“Disappointing Service”
Review of Chin Chin

Chin Chin
Ranked #26 of 4,106 Restaurants in Melbourne
Certificate of Excellence
Cuisines: Asian
More restaurant details
Restaurant details
Dining options: After-hours, Breakfast, Reservations
Neighbourhood: Central Business District
Melbourne, Australia
2 reviews
“Disappointing Service”
Reviewed 10 June 2014

Some of the staff did not seem to particularly care about its customers.
I had water spilled over me while one of the waiters was topping up my glass and they did not notice at first but when I drew their attention to it they replied with "it's only water." I understand that it is only water, it could have been juice, wine or beer but it was an apology I was seeking as anyone would expect from basic customer service. I called for the manager to speak to them in regards to the incident and surprise, surprise he was THE MANAGER, supposedly. What happened next was even worse, he said to me "there are more important things to worry about." He seemed as though he was trying to avoid the issue and did not want to take fault but to his credit he did hand me over a cloth to wipe myself down since "it was only water."

Go figure...

- a wet and disappointed diner that has "more important things to worry about."

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank ndu0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Melbourne
Level 6 Contributor
205 reviews
136 restaurant reviews
common_n_restaurant_reviews_1bd8 75 helpful votes
“Deserves the hype!”
Reviewed 9 June 2014 via mobile

I hate queuing for tables. Hence on our third attempt to eat at Chin Chin we arrived before 5pm to get in the line for dinner. After 20 minutes we were inside the door and told it was an hour wait for a table - or we could have a seat at the bar. We took the latter offer.
CC is loud, lively and has a great energy. The staff are friendly despite what must a frantic and gruelling job. The pace never lets up and it is seemingly always packed.
However it is the food we were there for and it is fantastic. The kitchen is quick so we had our first course with minutes. Pulled pork on a bettel leaf. Great. The beef short ribs were a revelation. Sweet, sticky, sour yum.
Everything we tried was exceptional. The cocktails looked cool too. next time we're going for the 'feed me' option to try all the chef's specials.

Helpful?
Thank AussieJulesW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_restaurant_reviews_1bd8 4 helpful votes
“Chin Choke”
Reviewed 9 June 2014

I have heard some great reviews so I had to try this place out. Unfortunately my experience was quickly diminished as we were greeted by a male waiter of what appeared senior floor staff in taking our reservations he scoffed at us with a 2 hour wait. When finally seated the food could be described as less than pedestrian. When the bill came the waiter ensured to serve this with an open sneeze. I would have had a better dining experience at a St Vincent’s Soup Van.

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
4 Thank Joseph R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
10 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Loved it!”
Reviewed 9 June 2014 via mobile

Great experience. ...great food great service. ...didn't have to wait more than 5 mins. Food served up promptly. Will be back. ..only thing to be aware of is very noisy so not a place for young kids or elderly parents.

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank chrisScatts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo
Level 3 Contributor
7 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“The best thai meal I've had outside of Thailand”
Reviewed 9 June 2014

I was very impressed. We ordered a range of noodles, salads, curries... all were really good. Probably the best thai food I've had outside of Thailand.

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank mauriolg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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