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“Best location in Melbourne” 5 of 5 bubbles
Review of Somerset on Elizabeth, Melbourne

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Somerset on Elizabeth, Melbourne
Ranked #42 of 158 Hotels in Melbourne
Certificate of Excellence
Auckland Region, New Zealand
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Best location in Melbourne”
5 of 5 bubbles Reviewed 13 July 2014

These two bedroom self contained apartments are spacious and comfortable. The staff are very friendly and helpful but the best feature is the location. Handy to all of the CBD - walking distance to QV market, all the big stores and most importantly the fantastic restaurants and bars. I definitely recommend it.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank libbynz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon R, Marketing Executive at Somerset on Elizabeth, Melbourne, responded to this review, 22 July 2014
Dear libbynz,

Thank you for sharing feedback of your stay with us at Somerset on Elizabeth Melbourne. It is wonderful to read that you enjoyed your stay with us and were impressed with our spacious apartments, friendly staff and central location. We feel very fortunate to be located next door to some of Melbourne's best restaurants and shopping attractions, and are so pleased that you enjoyed discovering our exciting city!

Thank you libbynz, we look forward to welcoming you back to Somerset again soon.

Warm regards,

Shannon R
Marketing Executive
Somerset on Elizabeth Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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723 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (178)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
LaPlace, Louisiana
Level Contributor
277 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 bubbles Reviewed 13 July 2014

This was the first stop on our tour of Australia and I wish more hotels had been like this. Not fancy, but a clean, serviced efficiency apartment with washer and dryer, in the midst of upscale shopping malls, near Chinatown, plenty of public transportation and for people who like to walk, many Melbourne sites like Parliament, parks, etc. Charge for in room wifi, but there is a guest computer in lobby with internet connection.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank grip652
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon R, Marketing Executive at Somerset on Elizabeth, Melbourne, responded to this review, 22 July 2014
Dear grip652,

Thank you for sharing your Somerset experience with our TripAdvisor community. We are so pleased to read that you thoroughly enjoyed your stay with us and felt our serviced apartments, amenities and central location created a perfect start to your Australian holiday. We hope you had fun exploring the beautiful city of Melbourne!

From all the team at Somerset on Elizabeth we hope you had a relaxing journey home.

Warm regards,

Shannon R
Marketing Executive
Somerset on Elizabeth Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 4 July 2014

Pros: central CBD location; helpful and friendly staff; quiet room; good showers (water pressure and heat); large, soft towels.

Cons: hard beds; room heating was a bit hit and miss (it seemed to automatically go into 'unoccupied' mode, including at night, leaving us cold); only liquid soap supplied in the bathrooms (I find this is too scented and dries the hands out plus you had to squeeze hard to dispense the soap, which can be a problem if you have arthritis or similar issue); sofa in the sitting room was hard and uncomfortable; toilet paper was of the budget variety; very little bench space in the kitchen, especially once you place the toaster and kettle on the bench; a few more (and larger) mugs and glasses would be handy in the kitchen.

Overall we had a good stay and would return. The things I have listed as Cons aren't that big a deal (except for the beds and heating!) and I guess that is how they manage to keep their rates so competitive.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TravellersCanberra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon R, Marketing Executive at Somerset on Elizabeth, Melbourne, responded to this review, 8 July 2014
Dear TravellersCanberra,

Thank you for sharing feedback with us on your stay at Somerset on Elizabeth Melbourne. We are pleased to read that you enjoyed the central location of our serviced apartments, and found our Guest Service Team both helpful and friendly.

We are disappointed however to read that there were areas of your stay that did not meet your expectations. Though it is too late for your current stay and we apoligise for this, we always like to remind our guests to contact our Guest Service Team should you require any assistance during your stay; as they would be only too happy to assist with adjusting the temperature in your apartment to ensure you enjoy a comfortable night’s sleep.

Thank you for your comments regarding the kitchen and bathroom amenities, we greatly appreciate it when guests provide us ways in which we can review our product and services. We will take your comments on board when making any future updates to our property.

Thank you TravellersCanberra, we hope you will choose Somerset when you are next visiting Melbourne.

Warm regards,

Shannon R
Marketing Executive
Somerset on Elizabeth Melbourne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Penguin, Australia
Level Contributor
66 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 3 July 2014

I have been staying at Somerset on Elizabeth for over 6 years or more great location close to the mall and federation square easy walking to the museum , and some great restaruants in Hardware lane. Staff very friendly and helpfull. the rooms are self contained and have washing machine and dryer and a small kitchen area the rooms are like studio apartments

Room Tip: rooms facing elizabeth I prefer can be little noisy if staying on the 3rd or 4th floor on weekends p...
See more room tips
  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dee j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon R, Marketing Executive at Somerset on Elizabeth, Melbourne, responded to this review, 8 July 2014
Dear dee j,

Thank you for your taking the time to share your experiences with our TripAdvisor community. We feel honoured that Somerset on Elizabeth is your accommodation of choice when travelling to Melbourne. It is wonderful that you continually enjoy all aspects of your stay from our friendly Guest Service Team, fully-equipped apartments and central location to the cities key attractions.

Thank you dee j, we look forward to welcoming you back to Somerset again soon!

Warm regards,

Shannon R
Marketing Executive
Somerset on Elizabeth Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 30 June 2014

My family and I (2 adults and 2 teens) recently stayed at the Somerset. We had stayed here before with the kids when they were younger and were happy with the location of the hotel, size of the room, the facilities (pool and gym) and the fact that there was a small but adequate kitchen and laundry facilities in the room. On this basis we decided to stay at the Somerset again and were not disappointed. The hotel is located close to everything including the means of getting there (train, tram) if not. If you decide to make your own meals, there is a Coles nearby and shopping, cafes and local sights are all within easy walking distance.
When I booked I forgot to ask for the 2nd room to be 2 single beds. Mario from reception offered some options for me to consider which was very nice of him and more than we expected. You don't often get that sort of service in a city hotel on a busy weekend and we really appreciated his customer service. Thanks again!

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank linparcar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon R, Marketing Executive at Somerset on Elizabeth, Melbourne, responded to this review, 8 July 2014
Dear linparcar,

Thank you for sharing with us feedback on your recent stay, we feel privileged that you chose to stay with us again at Somerset on Elizabeth for your family holiday. We are so pleased to read that our serviced apartments were once again perfect for your time spent in Melbourne and that you especially enjoyed our central location to all the city has to offer.

We will be sure to share your positive feedback with Mario and the rest of the Guest Service Team; he will be most pleased to know that you found his service attentive and helpful and this contributed to the overall enjoyment of your stay.

From all the team at Somerset, we hope to see you again soon when you are next in town.

Warm regards,

Shannon R
Marketing Executive
Somerset on Elizabeth Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lismore, Australia
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 21 June 2014

The location of these apartment is outstanding! Located centrally in the Melbourne CBD, walk outside the front door and you are right there!
The front desk staff are all very friendly and will not just vapidly smile at you as you walk passed, instead they will engage with you and have a chat. Lovely staff.
The showers are another feature of this establishment. If you have ever experienced the shower where you have to run around in the cubicle just to get wet, then you will be surprised at Somerset. The shower pressure is almost tooooo much. Turn on the showerhead to full power at your own risk. Its great, specially on the middle of winter. Plenty of pressure, plenty of hot water!
I stay here whenever I have to go to Melbourne for work and my request to stay here in the future is a certain

Room Tip: level 5 is a smoking floor.
See more room tips
  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank cherubcheeks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon R, Marketing Executive at Somerset on Elizabeth, Melbourne, responded to this review, 1 July 2014
Dear cherubcheeks,

Welcome back to Somerset!

We are so pleased to read that you had a pleasant return stay with us and you especially enjoyed our central location and bathroom features. We agree, there is nothing better than a hot shower after a winter day in Melbourne! It is also wonderful to read that our Guest Service Team made such a positive impression on you. It will give us great pleasure to share your comments with the team, they will be so happy to know they contributed to your memorable stay.

Thank you cherubcheeks, we look forward to welcoming you back to Somerset again soon.

Warm regards,

Shannon R
Marketing Executive
Somerset on Elizabeth Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Msida, null, Malta
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 20 June 2014

I recently spent 4 nights in this very central location. The rooms were very clean and the service, especially the reception, were very helpful. A couple of days after we left we realised that we were missing an sd card with all the pctures we had taken of the city and of a family wedding. We phoned reception and after a search of the room they phoned us back with the good news that they had found it. I would gladly recommend Somerset on Elizabeth to anyone staying in Melbourne.

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank George M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon R, Marketing Executive at Somerset on Elizabeth, Melbourne, responded to this review, 1 July 2014
Dear George M,

Thank you for taking the time to share a review of your stay at Somerset on Elizabeth Melbourne, it is wonderful to read that you enjoyed our clean and centrally located apartments.

I am also so pleased we were able to assist in getting your memory card back to you, I will be sure to pass on your thanks to the Guest Services Team.

From all the team at Somerset, we hope you had a safe journey home and hope to see you again soon.

Warm regards,

Shannon R
Marketing Executive
Somerset on Elizabeth Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Somerset on Elizabeth, Melbourne

Property: Somerset on Elizabeth, Melbourne
Address: 250 Elizabeth St, Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#33 Romantic Hotel in Melbourne
#36 Family Hotel in Melbourne
#40 Luxury Hotel in Melbourne
#73 Business Hotel in Melbourne
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Somerset on Elizabeth, Melbourne 4*
Number of rooms: 135
Official Description (provided by the hotel):
Somerset on Elizabeth Melbourne is located in the heart of the city's central business district with a labyrinth of lane-ways, restaurants and shopping precincts only moments away. Positioned perfectly for both the business and leisure traveller, Somerset on Elizabeth offers the convenience of location and contemporary living, fused with the highlights of Melbourne's food, arts and entertainment culture. The modern serviced apartments offer 135 spacious one and two-bedrooms, each with separate living and dining areas, fully-equipped kitchens and modern amenities. The property also features a 24-hour reception, business centre services, complimentary wireless broadband internet and a meeting room; as well as a fully-equipped gym, jet pool, sauna and outdoor courtyard. It is easy to enjoy all that Melbourne has to offer when staying at Somerset on Elizabeth, with easy access to transport, sporting grounds, and theatres. As well as being ideally located within walking distance to Emporium Melbourne, the Strand Arcade, H&M as well as popular shopping precincts Bourke Street Mall and Melbourne Central. Somerset on Elizabeth is the gateway to experiencing Melbourne's famous precincts and ever-changing culture. ... more   less 
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Also Known As:
Somerset On Elizabeth, Melbourne Hotel Melbourne
Somerset On Elizabeth Hotel Melbourne

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