Good location near southern cross train/bus station. The mad travel store downstairs was nice, great people working there. That is the only positive I can say about this dump. The staff were useless and rude, total d^%kheads. One girl just chatted away on her phone while people lined up to check in or out or ask a question at reception, stupid human just went into the room at the back to avoid doing her job. One employee (shaven head) at night said "computers are down I can't help you at all, with anything" the guest who was asking the question was asking directions for something he wanted to do the next day. You have to pay for wifi or computers (I can't understand why comanies have to gouge their guests on this (in south east Asia you stay in a guest house for five or ten bucks and they have free wifi and give you free breakfasts! One kiwi guy (kinda big guy) was useless to most of the guests, I did see him trying to help one guy who paid for his internet but it wasn't working (good job global gossip, terrible company.), the kiwi guy told him to reboot the computer, then he unplugged and replugged the router, then he basically gave up and said he couldn't help. All in all a completely useless staff, unless it was to give a guest hell for breaking one of their "rules", saw a guy have to pay a late fine for oversleeping even though he wanted to stay longer, just terrible.
The kitchen was very small for the size of the place, it is filthy and the most of the burners don't work, making it almost impossible to cook a decent meal.
I hope this place shuts down or changes owners (or at least staff!!). One last thing, in the dorms, the beds squeak like mad, it is almost impossible to sleep through the night, the person above or below you moves even the tiniest bit and it will wake you up. DO NOT STAY HERE
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