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“Ovolo Hotel”
Review of Ovolo Laneways

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Ovolo Laneways
Ranked #15 of 161 Hotels in Melbourne
Certificate of Excellence
Reviewed 27 May 2014

We had a girls weekend and had originally booked into the casino, but after deciding on Grossi Florentino for dinner I decided to change our accommodation closer to the restaurant... That's when I came across this little gem of a hotel!! The service from Andrew and Federica was outstanding! The little complimentary extras just added such a nice welcoming touch you just don't get from major hotel chains, really nice free coffee and muffins as well as water wines and nibbles, also the location was fab, so close to everything from the shopping to whatever you feel like eating right outside the hotel, even the housekeeper was super friendly and helpful I just wished I had got his name, definitely stay here again as well as other boutique hotels, never will I stay at the casino again where everything is so expensive you just feel constantly ripped off !!
OMG the beds were super super comfy and the rooms were really nice and clean!!

  • Stayed: May 2014, travelled with friends
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Thank kellsta1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly O, General Manager at Ovolo Laneways, responded to this reviewResponded 29 May 2014

Dear kellsta1971,

Thanks for the great review from your recent stay.

Glad to hear you loved the hotel, it's inclusions and of course the beds...it's hard to get out of them!

I will be passing on your kind words to Federica and Andrew also, they are a great asset to the team and will be thrilled with your comment.

We look forward to having you stay again soon.

Regards,

Kelly O'Neill
General Manager

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815 - 821 of 1,159 reviews

Reviewed 24 May 2014

From the minuet I arrived, fantastic, friendly staff, quick check in and an upgrade to a one bedroom apartment. Clean, comfortable room with great amenities....the shower was HUGE. Awesome free minibar and snacks, more downstairs and free pastries......YUM! and excellent coffee downstairs in the morning. Will stay here again

  • Stayed: May 2014, travelled solo
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Thank mrchumleywarner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly O, General Manager at Ovolo Laneways, responded to this reviewResponded 29 May 2014

Dear mrchumleywarner,

Thanks for the great review from your recent stay. It's hard to escape the amazing showers and not extend your stay just for them :)

Hope to see you back at the hotel soon.

Regards,

Kelly O'Neill
General Manager

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Reviewed 23 May 2014

Our Family of Four Stayed here for a few days over Easter . The location was great especially if you want to be near the Theatre district or the Restaurants round Chinatown. Handy enough for shopping as well. The free mini bar is a nice touch but the free grab and go breakfast was really good. The pastries were fresh every day and the coffee machine was excellent. Rooms were spacious with a slightly funky twist. Bathroom is on the small side but quite adequate and the free toiletries were better than the usual.
Highly recommend this hotel

  • Stayed: April 2014, travelled with family
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Thank Steveanator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly O, General Manager at Ovolo Laneways, responded to this reviewResponded 29 May 2014

Dear Steveanator,

Thanks for the review.

Glad to hear yourself and the family had a great stay. I hope you found the bunny ears in your room and managed to get a selfie for our Easter Promo. If not, there is always next year!

Hope to see you back at the hotel soon.

Regards,

Kelly O'Neill
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2014

A stone's throw away from the entrance to Chinatown, this hotel is close to all the major attractions and restaurants. The staff were really helpful and friendly, and they even have a staff picks board which recommends places to go around the city. The rooms were well equipped, wi-fi was good, mini-bar was free, and they offered free breakfast pastries in the lobby. The elevators were a bit loud but I was told they were gonna be fixed soon. Overall a great stay.

Room Tip: Choose a room that doesn't face Little Bourke Street if you want a quieter stay.
See more room tips
  • Stayed: April 2014, travelled solo
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Thank Lance Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly O, General Manager at Ovolo Laneways, responded to this reviewResponded 29 May 2014

Dear Lance Y,

Thanks for the review on Ovolo Melbourne.

Glad to hear you enjoyed your stay and got to check out the 'Staff Picks' board, I hope the team gave you some great Melbourne recommendations.

You are correct in saying that the lifts are being upgraded, in no time they will be quite swanky. You must come back soon to check them out.

Regards,

Kelly O'Neill
General Manager

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Reviewed 20 May 2014

Ovolo is a unique boutique hotel that has it all. Upon arrival you are told about all the fabulous things Ovolo has to offer such as the free mini bar, loot bag and the grab & go breakfast which I must say it quick and delicious. A nespresso machine is by the front door for your coffee fix which once again I must add is free. The rooms are large and funky. A large corner sofa is framed by a colorful rug and a bean bag. Apple TV is available in the room, which you can even sync your iPhone. The bathroom is small but funtionable, every space is filled with high end furnishings. The location is amazing, the top end of china town which is so convenient when wanting to try the fantastic food Melbourne has to offer. There is some slight noise on the weekend nights however that's what you get when your staying in the CBD, it didn't interupt my sleep what so ever.

  • Stayed: May 2014
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Thank Georgia F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly O, General Manager at Ovolo Laneways, responded to this reviewResponded 29 May 2014

Dear Georgia F,

Many thanks for your review on the Ovolo Melbourne.

So wonderful to hear you enjoyed your stay at the hotel. We hope to see you return again soon.

Regards,

Kelly O'Neill
General Manager

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Reviewed 18 May 2014

Stayed in a 2 bedroom suite for the weekend. Excellent location for proximity to Chinatown and live theatre. The room decor was funky but only went halfway, with the non-funky half suggesting that management didn't have the money or flair to carry it off in the way that the QT hotels do. I agree with other reviewers that the bathrooms are not very functional. There was a lot of street noise at night too. The Ovolo website indicated that breakfast was included but this amounted to pastries on the way through the reception area as there is no restaurant or formal breakfast area. It is nice to feel like you are getting something for nothing with the free minibar, but for mine this does not make up for the deficiencies mentioned. Not a bad place but not a hotel I am likely to return to.

Room Tip: Higher floors would have less noise at night.
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  • Stayed: May 2014, travelled with family
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Thank cathrob1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly O, General Manager at Ovolo Laneways, responded to this reviewResponded 29 May 2014

Dear cathrob1

Many thanks for your recent review.

I am glad to hear that you liked the location of the hotel and the inclusions but disappointed to hear that you would not reconsider returning to the hotel.

Whilst there other hotels in the Market with design style rooms we like to state that we are 'quirky' as we do not want to pigeon hole ourselves too much, this way we can appeal to everyone. We also want people to feel as though they are in hotel setting but with small points of difference, like the mini bar and wi-fi.
You also mention the breakfast offering and our lack of restaurant. We state that our breakfast option is Grab N Go as we don't have catering facilities on site. The concept is to make yourself a coffee and grab a croissant on the go. I will look to the website wording however and ensure this is how the offering is being portrayed.

I am hoping that with these clarifications of our offerings, style and breakfast you may now have a different idea of our brand and where we sit in the market and can return to check out the hotel on another occasion.

If so...please give the hotel a call directly and one of our staff will be able to assist.

Warmest Regards,

Kelly O'Neill
General Manager

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Reviewed 17 May 2014

Ok. It's a cool looking hotel. It's also great that the mini bar is free and it is funky. Unfortunately we moved rooms and it got no better. From 10-11:30 you'll have people leaving bars as well as the beginning of the club base shaking the windows. 11:30 - 2. If you are at the front of the building, enjoy drunken shouting. Mostly the 'c' word. At the back (I am currently in room 308) the base from the club next door will really kick in. 2-4 enjoy glass bottles being poured into metal bins by various club and bar cleaners, and finally, 5-7 the trucks stop, rev and reverse, complete with warning beeps. Would not and will not recommend if you want to sleep-a basic requirement from a hotel for me

  • Stayed: May 2014
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2  Thank Charlie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly O, General Manager at Ovolo Laneways, responded to this reviewResponded 29 May 2014

Dear Charlie C,

Many thanks for the review on Ovolo Melbourne.

I am glad to hear that you liked the vibe here at Ovolo however disappointed at your lack of quality sleep.

Unfortunate for us, the venue to the rear of our building has been closing it's doors throughout the month of May. It has now officially taken place with noise subsiding, allowing for our guests to get a more peaceful night's sleep.

I do hope that you can return to the hotel and regain faith in Ovolo as a preferred brand.

Regards,

Kelly O'Neill
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ovolo Laneways

Address: 19 Little Bourke St, Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Chinatown
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #15 of 161 Hotels in Melbourne
Price Range: £119 - £283 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ovolo Laneways 4*
Number of rooms: 43
Official Description (provided by the hotel):
See the world in colour! Inspired by the hidden laneways and street art that Melbourne is known for, this 43-room boutique hotel is your perfect opportunity to embrace the culture and enjoy effortless living in the heart of the city. Within the unsuspecting charcoal facade is a realm of hidden surprises. Be prepared to be taken on an exciting sensory journey from the dramatic and smart concierge-style reception, through dimly-lit corridors accentuated by brightly coloured doors and illuminated custom artwork, before arriving at the calming and restorative guest rooms. Six distinct room types provide an uncluttered and trendy approach to urban living with seamless integration of the Ovolo touch – all the little things that make effortless living a reality for the modern, tech-savvy traveller. Smart space planning, diverse furniture and joinery components allow guests to reconfigure the rooms to suit their unique purposes. Designed to impress, Ovolo Laneways also features three penthouse suites complete with outdoor rooftop terraces and supercharged offerings. Whether you are travelling as a group or hosting an intimate party, this is the ultimate “rich friend’s house” for your crowd to celebrate or relax against the backdrop of Melbourne city skyline. Situated at the top pocket of Little Bourke Street surrounded by theatres, restaurants and bars, the hotel is literally footsteps away from all that Melbourne has to offer. But really, who needs to go anywhere when your room rate already includes everything? Grab N’ Go breakfast*, Wi-Fi, mini bar, self-service laundry, happy hour*, gym access? – Yep, all free. *only when you book direct on Ovolo Hotels website ... more   less 
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