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Clarion Suites Gateway
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Reviews (1,151)
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All reviewsyarra rivercrown casinogreat locationa river view roomone bedroom suitefull kitchenwilliam streetdouble glazed windowstrain noiseflinders stwashing machinesouth banktrain linethe sofa bedshort walksmall balconylight sleeper
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507 - 512 of 1,151 reviews
Reviewed 26 November 2013 via mobile

Nice hotel, that's well maintained and has a relaxed casual feel. If wanting a view request the yarra river side. Although there is a train line below the windows are double glazed so we didn't hear anything.
Staff are friendly, a couple of slightly surly ones but overall I would say they all give the impression that they enjoy working there.
Complimentary drink vouchers on arrival was a nice gesture too.
I found the heating a little complicated to figure out, upon walking into the room it was like an oven, we turned it down but as the night went on it seemed to creep up again to the point I put it on cold just to cool down. This may have been due to my own inability to work it rather than the fault of the hotel.
As there were 5 of us staying we had a couple of friends join us before heading over to Crown for dinner. The girl on reception called to check exactly how many people we had staying which I didn't really appreciate as we signed a form before checking in that we were not having any parties. So don't like to have my integrity challenged.
Anyway it was a great hotel, great location and would most certainly return.

  • Stayed: November 2013
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Thank jp0069
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGManagement, General Manager at Clarion Suites Gateway, responded to this reviewResponded 15 December 2013

Dear Valued Guest,

Thank you for your review, your patronage is well recognized and most welcome.
Your feedback is much appreciated as it makes it possible for our team to assess and monitor our service quality and performance. We apologies for any inconvenience or disappointment that you experienced during your recent stay with us, at times it is a real challenge to assess guest movements, and on this particular occasion we were too ambitious, thank you for letting us know.
Our air conditioning system does function in a peculiar fashion! The suite air conditioning overrides the air flow into the adjoining room, which is supported by a damper, for air flow regulation.
Therefore, it is best to set the temperature in your suite at an ambient level, so that the air-flow is regulated to your personal requirement.
We will be happy to show you on your next visit!
Under our One William Club rewards, we offer 20% discount off most hotel services, do consider joining, an application can be downloaded from our website.

Kind Regards

Tony Cakmar
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2013

I stayed here recently whilst travelling for work. The location of these apartments is perfect for exploring places around south bank. The restaurant and bar has great atmosphere and food, if you don't want to walk to the many other options near by. The rooms were spacious and had everything you need. Service was friendly, which is a nice change these days. I will stay here again.

  • Stayed: November 2013, travelled on business
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Thank iand161
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this reviewResponded 15 December 2013

Dear Ian,

Thank you for taking the time to write a review regarding your recent stay at Clarion Suites Gateway, Melbourne. We really appreciate your positive comments about our location, rooms and facilities and we look forward to welcoming you back when you next visit Melbourne.

Kind Regards
Kelly Matthews – Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2013

My daughter and I wanted to have a fun weekend in Melbourne for her to take in the sights. We wanted somewhere to stay that was reasonable but convenient clean and safe. The Clarion was all of these things.The staff were lovely, friendly and were always willing to assist. We didn't have a view but we weren't interested in one, everything is just a short walk, train or tram ride away. The tram is right outside the door and the train station is just around the corner it was a great spot. We had a small kitchen with a washer/dryer and everything was lovely and clean. We only used our room as a place to sleep but you could see the Clarion was very family friendly. Thankyou for a lovely stay, it was a great introduction of Melbourne for my daughter.

  • Stayed: November 2013, travelled with family
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Thank Erin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this reviewResponded 21 November 2013

Dear Erin,

Thank you for your kind words, we take pride in our customer service and appreciate you taking the time to post a review. We look forward to welcoming you back when you next visit our lovely city.

Kind Regards
Cindy Colliver – Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2013

After much consideration of options I settled on the Clarion Gateway for our three night stay in Melbourne. We had a one bedroom suite overlooking the river, and although I can't compare with the other rooms, I think it is definitely worth the expense to treat yourself to the view. Our toddler was kept busy watching the trains and trams along the river, while at night we had the perfect spot to watch the sky darken and the lights of Southbank come alive. Every hour there is a gaslight show with giant balls of flame shooting into the air - I'm not quite sure what it was all about, but it added a bit of excitement nonetheless.

Inside our unit we had a small but well-equipped kitchen, standard bathroom with a washing machine, dining setting , very comfortable (faux leather) lounge and a very comfortable king sized bed. Our toddler slept in a portacot which the hotel supplies free of charge (thankyou!).

Arriving later than expected due to a cancelled flight, we had room-service dinner on our first night and the food was good. Excellent fish and chips and a spaghetti bolognaise, a little pricey but very nice and delivered in good time.

As you are overlooking a major train line (as well as the river) there is a little bit of noise from the trains, but the bedrooms have double-glazed windows so it was not enough to keep us awake.

Location is pretty good - its a few blocks walk up to the mall and shopping streets, and the free city circle tram can be picked up just around the corner. Its an easy walk across the river to Southbank which has a multitude of dining options.

Tip: book through the Clarion website and you will receive a few minor rewards such as freshly baked cookies and free drink vouchers for the bar downstairs. The price was the same as booking with Wotif so why not?

Room Tip: Go for the view - its worth it!
  • Stayed: November 2013, travelled with family
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2  Thank dgtravelbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this reviewResponded 21 November 2013

Dear Valued Guest

Thank you for your kind review, we really appreciate your positive comments about our rooms, views, location, service and amenities and we do hope to have the pleasure of welcoming you back soon.

Cindy Colliver – Executive Office

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Reviewed 10 November 2013

We have stayed here five times over the last few years finding the location very convenient when staying in town for shopping and the casino. Easy walk to the casino and trams run past the door for shopping needs. Car park is a bit of a challenge would not want to be in a 4 wheel drive, very tight to move around!

Room Tip: Rooms facing the Yarra Are the pick, you can watch the flames go off at the casino very impressive
  • Stayed: November 2013, travelled as a couple
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1  Thank Berna68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this reviewResponded 11 November 2013

Dear Valued Guest,

Thank you for your review, your continued patronage is well recognized and most welcome at our Hotel.
We look forward to welcoming you back when you next visit Melbourne.

Kind Regards
Kelly Matthews – Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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