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“Fantastic Service”

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Clarion Suites Gateway
Ranked #34 of 162 Hotels in Melbourne
Certificate of Excellence
Reviewed 14 May 2014

We stayed there last weekend, and Manageress, Viviana went out of her way to make our stay an excellent experience. We were upgraded and she treated us so well. Breakfast was also superb, just continental for us but all we could wish for.

Room Tip: Probably worth the extra for de luxe suite
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  • Stayed: May 2014, travelled with family
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2  Thank kiwikate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this reviewResponded 15 May 2014

Dear Valued Guest,

Thank you for your review, we do pride ourselves on our customer service and Viviana is delighted to read that she made your recent stay with us a memorable one.
We look forward to welcoming you back when you next visit our lovely city.

Kind Regards
Cindy Colliver – Executive Office

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423 - 429 of 1,096 reviews

Reviewed 13 May 2014

Been meaning to review this hotel for ages and just haven't gotten around to it, which is really slack of me because this hotel deserves to be reviewed.
For the past three years my husband and I have stayed here on New Years Eve and had a blast.
The location of this hotel is perfect for this. We came into town early and even though our room was not ready staff were more than happy to hold our bags and they gave us a call when we were out and about to inform us when our room was done.

For two years we booked a riverside room, which looks across to the Crown Complex (and was also good for fireworks if you just wanted to stay in your room as they have little balconies).Last year we thought we had left it too late to get a river view room, so we booked a one bedroom apartment at the back of the hotel but were pleasantly surprised when we were upgraded to a river view room. We only had to walk down and underneath the bridge to get a spectacular view of the fireworks coming off all the city buildings and then the best part was not having to fight the crowds on the way home, we just strolled back to our room.
Staff are friendly, always there with a Good Morning or Good Evening when you are coming and going.Have eaten both dinner and brekky in the restaurant and both good, and of course happy hour is always a must do.
Rooms have always been well presented and noise has never been an issue for us.

My only con is to park in the hotel for NY is a bit pricey, but I guess it is nice to have your car secure particularly on NYE.
Looking forward to our next stay!

  • Stayed: December 2013, travelled as a couple
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Thank Elizadd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this reviewResponded 15 May 2014

Dear Valued Guest,

Thank you for your feedback, and for your continued support, it is well recognized and most welcome at our Hotel. We really appreciated your comments about our location, rooms and service and we have to agree the New Year’s Eve Fireworks displays are just amazing from our location.
We appreciate you taking the time to post your review and we look forward to welcoming you back again soon.

Kind Regards
Cindy Colliver – Executive Office

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Reviewed 10 May 2014

Stayed overnight in a lower priced river view room and was very pleasantly surprised at the facilities. Very friendly reception and a nice bottle of champagne provided in the room after we advised of our wedding anniversary. Great view of Crown Casino gas show. Parking very easy and close to reception. Had everything we wanted. Bed was so good we slept in (unusual for us).

  • Stayed: May 2014, travelled as a couple
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Thank KG_KG2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this reviewResponded 15 May 2014

Dear Valued Guest,

Thank you for your review, we appreciate your comments about our rooms, location and service and we look forward to seeing you again soon.

Kind Regards
Cindy Colliver – Executive Office

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Reviewed 7 May 2014

Stayed here for four days on a footy weekend (ANZAC game mainly) in a deluxe riverview apartment. The only downside was the couch was quite worn however they are in the process of renovation and offered a $30 meal voucher in the restaurant to compensate. Everything else was great. Close to crown casino and southbank restaurants, Etihad stadium and the free city circle tram. Coles supermarket about 600m away for the supplies. Well appointed full kitchen with quality appliances including dishwasher and bed was very comfy although the bedroom itself was relatively small. Bathroom is shower over bath but the renovations may change that. Awesome views of the Crown casino fireball display and a small balcony with views up flinders st of the river, city, flinders st station and the MCG in the distance. About a 2km walk to the MCG but pleasant enough along the river and not very difficult. Is somewhat removed (1-2 km) from the main CBD shopping areas (although one outlet is close by) however a quick tram or taxi ride solves that. We were on the 14th floor so there was no city noise - not sure about lower levels. Will definately stay again.

  • Stayed: April 2014, travelled as a couple
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Thank blueswarrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this reviewResponded 15 May 2014

Dear Valued Guest,

Thank you for taking the time to leave a review on tripadvisor. Your feedback is much appreciated as it makes it possible for our team to assess and monitor our service quality and performance.

We are very excited to be in a position to advise that after a long process our new proto type refurbished room has been approved, therefore we are programmed to complete this project by mid-year 2014.

In regards to the bathroom we do have rooms with shower’s only, please mention your preference to our friendly team when making your next booking, we would be happy to accommodate your request.

We look forward to welcoming you back when you next visit Melbourne.

Kind Regards
Kelly Matthews – Executive Office

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Reviewed 30 April 2014

Great service and helpful advice about City 'Best to see and do in a short stay', much appreciated.

Great views over the Yarra and South City lights around the Crown Complex and bridges.

Close easy walking distance to the Centre City for shopping, dining and entertainment.

Will most definitely return for another stay next chance to visit the beautiful and vibrant City of Melbourne. A real Jewel of Australian Cities to visit.

Big Thankyou :)

Room Tip: River View
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  • Stayed: February 2014, travelled solo
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Thank ottiadb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this reviewResponded 15 May 2014

Dear Valued Guest,

Thank you for choosing Clarion Suites Gateway for your vacation in Melbourne, and for sharing your experience on tripadvisor, the team are delighted to read that enjoyed your recent stay. We look forward to seeing you again when you next visit our lovely city.

Kind Regards
Cindy Colliver – Executive Office

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Reviewed 30 April 2014 via mobile

My family and I stayed here for 3 nights in late April. We were in town for Anzac Day and wanted to be in central location. The Clarion provided us that. The staff were really friendly and helpful. We were on the 13th floor so we didn't hear any street noise. The room was clean and tidy and well appointed. Plenty of room for a family to enjoy. The pool was nice and the onsite restaurant made a good coffee! I'd be more than happy to recommend this hotel. We'll be back again.

Stayed: April 2014
Thank Aabbccdd11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this reviewResponded 15 May 2014

Dear Valued Guest,

Thank you for your review, it is pleasing to read that our room met your expectations, we are a family friendly Hotel with spacious rooms to accommodate families of all sizes, as well as small groups of friends. I am pleased that you enjoyed our location and service and we look forward to welcoming you back to Clarion Suites Gateway in the future.
Also in the interest of adding more value, I would like to take this opportunity in making available to you additional benefits under our in-house program, One William Club, which accords you -Our valued guest- 20% discounts on just about all hotel services. If you are not already a member, join today!

Kind Regards
Kelly Matthews – Executive Office

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Reviewed 28 April 2014

My Husband & I have stayed here on 3 different occasions and we absolutely love it. We have only stay in the riverview suite. The view is spectacular and the service is quick and prompt. A lovely stroll across to the crown complex and hop skip and kump away from Elizabeth St. we definitely will be back. Only qualms about this hotel is the parking being a lil tight but we just park our car up for the whole duration.

Room Tip: Riverview Suites are definitely worth it.
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  • Stayed: January 2014, travelled as a couple
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Thank g22ridah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this reviewResponded 15 May 2014

Dear Valued Guest,

Thank you for your review, your continued patronage is well recognised and most welcome at our Hotel. We appreciated your comments about our views and service and look forward to welcoming you back soon.

Kind Regards
Cindy Colliver – Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Clarion Suites Gateway

Address: 1 William St, Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#15 Family Hotel in Melbourne
#25 Romantic Hotel in Melbourne
#31 Business Hotel in Melbourne
#33 Luxury Hotel in Melbourne
Price Range: £58 - £205 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Clarion Suites Gateway 4.5*
Number of rooms: 122
Official Description (provided by the hotel):
Contemporary High-rise Hotel situated 200 meters from aquarium & 500 meters from casino, shops & Yarra River Cruises. ... more   less 
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Also Known As:
Clarion Suites Gateway Hotel Melbourne
Clarion Hotel Melbourne
Clarion Melbourne
Melbourne Clarion

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