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“Great customer service and great room!”

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Mercure Melbourne Albert Park
Ranked #100 of 159 Hotels in Melbourne
Melbourne, Australia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great customer service and great room!”
Reviewed 15 June 2014

Upon arrival we were greeted and checked-in by the Assistant Manager (I didn't get her name) who was so friendly and welcoming. The room was great and very comfortable. The location was also great, with a tram stop just down the street on St Kilda road. Would definitely stay here again!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank leethal_2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureAP, General Manager at Mercure Melbourne Albert Park, responded to this review, 18 June 2014
Dear leethal_2011,

Thank you for your fantastic review about your stay at Mercure Melbourne Albert Park. I am very pleased that you enjoyed your stay with us and found the customer service from our Assistant Manager to be so friendly and welcoming. It is lovely to receive feedback about our staff and I will be sure to pass your comments along.

Thank you for choosing to stay with us and we hope to see you again in the future.

Kind regards,

Gillian Millar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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618 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (97)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Any
English first
Melbourne, Australia
1 review
Reviewed 13 June 2014

We stayed for 1 night. room was clean and comfortable. Dinner in the restaurant was very good. Location was very good as lake just across the road. Staff were friendly and helpful. lounge and bar areas comfortable and coffee was surprisingly good. Would stay there again.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Anthony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureAP, General Manager at Mercure Melbourne Albert Park, responded to this review, 15 June 2014
Dear Anthony,

Thank you kindly for taking the time to write a review about your recent stay at Mercure Melbourne Albert Park. It is fantastic to see that you enjoyed your stay with us, along with the facilities and location.

We look forward to seeing you again in the future.

Kind regards,

Gillian Millar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 June 2014

Nice big room, & very comfortable.
The staff were what really stood out though, the service was excellent, really friendly & nothing was a problem.
Had breakfast at Windows restaurant every day & the food was fantastic also.

Would definitely recommend this hotel.
Located a good walk from both the city & St Kilda, but close to St Kilda Rd tram stop.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Grant M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureAP, General Manager at Mercure Melbourne Albert Park, responded to this review, 15 June 2014
Dear Grant,

Thank you for your lovely review about your recent stay at Mercure Melbourne Albert Park. I am delighted to read that you enjoyed your stay with us and in particular the service provided by the staff and the breakfast in Windows restaurant.

We hope to see you again in the future.

Kind regards,

Gillian Millar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 June 2014

This hotel has a beautiful foyer, restaurant and cafe area but is very misleading as to what expect in the rooms. Apparently is OK on one side but if you stay in the Mercure towers it is terrible. The bathroom was dirty, chunks out of the enamel in the bath tub, paint peeling off the bathroom door.
Almost fell out of the bed as it was lop sided and had to roll to one side. Really shouldn't be charging what they are for rooms in this condition. The parking is also ridiculous, it should be $16- per day but you have to pay $16- every time you exit so if you want to go out anywhere at night it becomes very expensive.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Penny D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureAP, General Manager at Mercure Melbourne Albert Park, responded to this review, 15 June 2014
Dear Penny,

Thank you for your review about your recent stay at Mercure Melbourne Albert Park. I apologise sincerely that your stay did not meet your expectations. I would appreciate the opportunity to discuss further with you, therefore I have sent you a private message requesting your contact details.

I look forward to hearing from you soon.

Kind regards,

Gillian Millar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Melbourne hotels

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 June 2014 via mobile

I booked this hotel on Expedia as a secret deal and thought was really getting my value for money as it was really affordable for the two nights considering it advertised to be 4.5 Star hotel on the website. I felt very mislead, I actually got 2 Star hotel instead. The entrance of the hotel is very misleading also, you walk in and its all extravagant and they send you to what seemed and felt like ' the lower deck of Titanic' The room I stayed in was dirty, the bath tub was filthy, there was a shower cap covering the fire alarm. I would have been happy paying extra if I knew what I was really getting. Plus Wifi is not free and you have to pay for breakfast.

Very disappointed in both Expedia and Mercure Hotel Melbourne for misleading consumers into believing they are getting the extra value for the buck. Do yourself a favour and don't stay here!!

Stayed June 2014
Helpful?
3 Thank TBabelez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureAP, General Manager at Mercure Melbourne Albert Park, responded to this review, 11 June 2014
Thank you for taking the time to write a review about your recent stay at Mercure Melbourne Albert Park. I apologise sincerely that your stay was not up to our normal standard on this occasion. Please note that I have sent you a private message as I would appreciate to discuss your experience with you.

Kind regards,

Gillian Millar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
368 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
Reviewed 28 May 2014

I have stayed here before but under the previous management. It is a very large establishment with Ballroom and conference facilities and with an absolutely enormous underground parking lot which is important in this part of Melbourne.

The accommodation is in two separate towers and the main dining area where an excellent buffet breakfast is served, is some way from the elevators. The rooms are well-equipped and comfortable and the downstairs lobby/bar area is pleasant and capable of accommodating quite large numbers.

Well situated for the St Kilda Road business district and with the restaurants and attractions of St Kilda itself within easy walking distance, this hotel can handle a lot of people. I had a pleasant comfortable stay, but be prepared to walk significant distances, particularly if you happen to park at the Ballroom end of the property.

Room Tip: If you would like pleasant views of Albert Park and the lake then ask for rooms overlooking Queens R...
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureAP, Guest Relations Manager at Mercure Melbourne Albert Park, responded to this review, 30 May 2014
Dear Robert C,

Thank you for your review, it is always great to read such positive feedback.

I’m sure your feedback will come in handy for other’s travelling to our hotel for our conferencing facilities.

Kind Regards,
Mercure Melbourne Albert Park
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Melbourne Albert Park

Property: Mercure Melbourne Albert Park
Address: 65 Queens Rd, Melbourne, Victoria 3004, Australia (Formerly Citigate Albert Park)
Region: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #100 of 159 Hotels in Melbourne
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Melbourne Albert Park 4*
Number of rooms: 209
Official Description (provided by the hotel):
Mercure Melbourne Albert Park is located opposite Albert Park Lake, just minutes from Melbourne’s CBD and St Kilda’s beaches. The hotel offers 209 spacious guest rooms featuring LCD TV's, on demand movies, satellite television and internet access, in-room safe, iron and ironing board, mini-bar as well as tea & coffee making facilities. The hotel also features a gymnasium, indoor pool, spa and sauna as well as three dining outlets. ... more   less 
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