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“Good value, glitch in customer service” 4 of 5 bubbles
Review of Mercure Melbourne Albert Park

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Mercure Melbourne Albert Park
Ranked #101 of 158 Hotels in Melbourne
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592 reviews from our community

Traveller rating
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    121
    57
    25
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (90)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Paradise Point, Australia
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 1 July 2014

We stayed here for the long weekend in June. The service was great! Extremely tired we decided we'd order room service, as it was a cool night we just had the house vegetable soup. Oh My Goodness! It was delicious! Highly recommended!
The room was a good size with plenty of room and comfy cousins to sprawl out on.
The bed was a king size and had dips on either side where bodies had moulded into it, so to snuggle in the middle was a bit uncomfortable.
The fridge was over loaded with goodies leaving no room for us to put anything we bought in, so it had to be partially emptied first. We asked for "real" milk which was no bother and was brought up to our room promptly.
Overall, our stay was a pleasant one and the staff were friendly.

Looking forward to our next stay

Room Tip: Not a lot of food places within walking distance, most we saw on the map had closed down. Nut there...
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  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lord - Lady H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureAP, General Manager at Mercure Melbourne Albert Park, responded to this review, 3 July 2014
Dear Lord - Lady H,

Thank you for your review about your recent stay at Mercure Melbourne Albert Park. I am very pleased to hear that overall you enjoyed your stay with us. Thank you for the feedback about the room service - I will be sure to pass this on to the Chef.

Thank you for choosing to stay with us and we hope to see you again in the future.

Kind regards,

Gillian Millar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mount Maunganui, New Zealand
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 30 June 2014 via mobile

The hotel has been re-branded as a Pullman but doesn't match the "high end international brand of the Accor group" that Accor boast. The hotel is very average (and I'm an Accor Member). My room was clean but tired and a few things didn't work properly. Restaurant was OK - staff pleasant, food OK but not great.
Overall a disappointing stay.

Stayed June 2014, travelled on business
Helpful?
Thank Craig36B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureAP, General Manager at Mercure Melbourne Albert Park, responded to this review, 2 July 2014
Hi Crag M,

Thank you for your review about your stay at Mercure Melbourne Albert Park. We believe that this review may have been posted to the wrong property, therefore we have sent you a private message to confirm details. We look forward to hearing from you.

Kind regards,

Gillian Millar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Melbourne hotels

Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 29 June 2014

From someone opening the door for me, early check in available and the amazing food from the restaurant and theh functions I attended. When I came up to my room, housekeeping had laid my makeup on a fresh towel... just the extra mile that makes the place special. This is my third time in this hotel and the staff remains unchanged (reception/ concierge) which suggest employment conditions must be great!

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Veri G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureAP, General Manager at Mercure Melbourne Albert Park, responded to this review, 3 July 2014
Dear Veri G,

Thank you for taking the time to write a review about your recent stay at Mercure Melbourne Albert Park. I was delighted to read your review and hear that you had such a fantastic experience at the property. I will be sure to pass your feedback on to the Team.

Thank you for choosing to stay with us and we hope to welcome you back again in the future.

Kind regards,

Gillian Millar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 15 June 2014

Upon arrival we were greeted and checked-in by the Assistant Manager (I didn't get her name) who was so friendly and welcoming. The room was great and very comfortable. The location was also great, with a tram stop just down the street on St Kilda road. Would definitely stay here again!

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank leethal_2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureAP, General Manager at Mercure Melbourne Albert Park, responded to this review, 18 June 2014
Dear leethal_2011,

Thank you for your fantastic review about your stay at Mercure Melbourne Albert Park. I am very pleased that you enjoyed your stay with us and found the customer service from our Assistant Manager to be so friendly and welcoming. It is lovely to receive feedback about our staff and I will be sure to pass your comments along.

Thank you for choosing to stay with us and we hope to see you again in the future.

Kind regards,

Gillian Millar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Melbourne Albert Park

Property: Mercure Melbourne Albert Park
Address: 65 Queens Rd, Melbourne, Victoria 3004, Australia (Formerly Citigate Albert Park)
Region: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #101 of 158 Hotels in Melbourne
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Melbourne Albert Park 4*
Number of rooms: 209
Official Description (provided by the hotel):
Mercure Melbourne Albert Park is located opposite Albert Park Lake, just minutes from Melbourne’s CBD and St Kilda’s beaches. The hotel offers 209 spacious guest rooms featuring LCD TV's, on demand movies, satellite television and internet access, in-room safe, iron and ironing board, mini-bar as well as tea & coffee making facilities. The hotel also features a gymnasium, indoor pool, spa and sauna as well as three dining outlets. ... more   less 
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