On arrival with a friend on Tuesday 15th around 2pm, we were greeted with not a so friendly face.
No happy, warm welcome from this girl....Just a quick run down, keys handed over and that was it :-(
Although the room we shared was amazingly clean, we were both surprised that there were no power points or bin in bathroom.
There were power points in the bedroom, but you couldn't see to do your hair from where they were positioned in regards to the mirror.
After some thought, we both wondered where the little info brochures were that give you info about the hotel and what's in the area. We really thought there would at least be a telephone that would connect to reception in case of an emergency?
I know this is a budget hotel that offers the basics, but a few little extras would be nice. Maybe some bottled water & some tissues?
There also seemed to be the sound of running water at night that was quite annoying.
Everytime we left or returned, there was no acknowledgement from staff behind the counter.
Our last night, we left to have dinner and whom we presume was the duty manager was sitting at the desk with a female employee pushed right up against him. This looked very unprofessional. Again....we were ignored.
Upon departure (this morning), we were finally greeted by a happy smiling face behind the counter....where was this employee when we arrived?
The upside is, the hotel is in a great location and is all in all, good value.
- Official Description (provided by the hotel):
- ibis Melbourne Swanston Street Hotel is one of the more economic and contemporary Melbourne hotels. Being within walking distance to the iconic landmarks and tourist destinations such as the Queen Victoria Market and the Royal Exhibition Building, this ibis hotel enjoys an excellent location for first-time travellers to Melbourne. The hotel allows easy access to the Lygon Street Italian precinct, restaurants at Gertrude Street and the shopping district of downtown Melbourne. With the Emporium and Melbourne Central Shopping Centre both at a 10 minutes' walking distance from the hotel, everything is at our doorstep. ... more less
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