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Ibis Melbourne Swanston Street
Ranked #88 of 159 Hotels in Melbourne
Jakarta, Indonesia
1 review
“Good things come in a small and simple form”
Reviewed 21 July 2014

We made a last minute reservation to Tune Hotel via a package from our local travel agent for 4D3N trip to Melbourne. We arrived way early in the morning after a long flight and straight from the airport we found the staff was warm, friendly and helpful. After the early check in procedure, we received our access card, breakfast voucher and free wifi detail and toiletries bags (Hooray for fresh clean bath towels!)

The room, the bed and the shower were spotlessly nice clean and comfortable. The lights, TV and air dryer, power point were in perfect working order, too. We didn't use the safety box (inside our room) and the laundry (on ground floor), tho.

For our breakfasts, we use our voucher at the small eatery/cafe. We found the staffs are kind and helpful. They have a simple menu such as sandwiches and muffins but they are delicious and suit with our tastebuds. We're also pleased the service the staff provided, especially with my travel mate who's a specific dietary preference. Our only hope in they future they can have more hot food options such as a humble hot soup for the cold winter mornings and fresh fruits.

The location is also a plus. It is really close by to a tram stop, a walking distance to the CBD for sightseeing/food/entertainment/shopping, the Queen Victoria Market, and Lygon Street for shopping, Italian food/cafe and multicultural food options, Woolworths/Woolies supermarket and there's even a KFC nearby on the corner of Grattan Street for emergency/junk food craving option ;).

Overall, it was perfect for us who were travelling light and spent most of our time outside to explore Melbourne! We definitely will come back here for our future stay.

  • Stayed June 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank GenkiFu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NathanCopsey, General Manager at Ibis Melbourne Swanston Street, responded to this review, 23 July 2014
Hi GenkiFu,

Thanks for your review. Glad you enjoyed our service and facilities!

Hope to see you again soon

Nathan Copsey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,009 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (186)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Melbourne, Australia
Level Contributor
63 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 21 July 2014 via mobile

Very budget, but clean and comfortable. But plan your arrival to avoid a $22 fee for early check in, otherwise there is a pub on the corner nearby if you would rather spend that on beer while you wait. Found the staff helpful when we did check in. Close to Lyon street if your looking for a late night pizza.

Stayed July 2014, travelled as a couple
Helpful?
Thank ShaunJ_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NathanCopsey, General Manager at Ibis Melbourne Swanston Street, responded to this review, 21 July 2014
Hi ShaunJ_10,

Thanks for your review. Glad you enjoyed your stay.

We do charge for an early check in and late check out. This is obviously optional if you would rather wander the city or enjoy the restaurants and pub nearby as you did!

Hope to see you again soon

Nathan Copsey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 20 July 2014 via mobile

Tune Hotel was a great stay- it was clean, the beds were soft and comfy, the bathroom stall quite big and the showers warm. For you wifi-freaks like myself, we got free wifi for each of the days we stayed for up to 2 devices. The hotel was also within walking distance of Melbourne CBD (~10-15 minutes walk). The only thing I could say is that if you wanted to leave luggage with them before check-in, you had to pay $2.20/item, which I thought was a bit ridiculous and stingy of them because I was already a patron yet they still charged me for this service that other accommodation places would provide for free. Nevertheless, Tune Hotel is still a great stay and I would return.

Stayed July 2014
Helpful?
1 Thank LucyOliviaWu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NathanCopsey, General Manager at Ibis Melbourne Swanston Street, responded to this review, 21 July 2014
Hi LucyOliviaWu,

Thanks for your review. You obviouly booked through one of the online Travel Agent websites (booking.com, Agoda etc) and got the comfort pack included with the Wi - Fi. Glad you had a good stay.

In regards to the luggage fee, we are an add on hotel so that is one of the things we do charge for, these are all optional add ons and allow us to keep the base rate quite low for everyone!

Hope to see you again soon!

Nathan Copsey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Victoria, Australia
Level Contributor
125 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 18 July 2014

On arrival with a friend on Tuesday 15th around 2pm, we were greeted with not a so friendly face.
No happy, warm welcome from this girl....Just a quick run down, keys handed over and that was it :-(
Although the room we shared was amazingly clean, we were both surprised that there were no power points or bin in bathroom.
There were power points in the bedroom, but you couldn't see to do your hair from where they were positioned in regards to the mirror.
After some thought, we both wondered where the little info brochures were that give you info about the hotel and what's in the area. We really thought there would at least be a telephone that would connect to reception in case of an emergency?
I know this is a budget hotel that offers the basics, but a few little extras would be nice. Maybe some bottled water & some tissues?
There also seemed to be the sound of running water at night that was quite annoying.
Everytime we left or returned, there was no acknowledgement from staff behind the counter.
Our last night, we left to have dinner and whom we presume was the duty manager was sitting at the desk with a female employee pushed right up against him. This looked very unprofessional. Again....we were ignored.
Upon departure (this morning), we were finally greeted by a happy smiling face behind the counter....where was this employee when we arrived?
The upside is, the hotel is in a great location and is all in all, good value.

  • Stayed July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
3 Thank MyOwnOpinion21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NathanCopsey, General Manager at Ibis Melbourne Swanston Street, responded to this review, 21 July 2014
Hi Claire S,

Thanks for your feedback. We are glad you enjoyed the majority of your stay.

I am sorry to hear about the staff not being as friendly as they usually are. I have shown all my staff your review, and reminded them that the entire reason we are here is to make the guest's stay as enjoyable as possible. I'll ensure this is worked on as they are usually fantastic at it!

Thanks again

Nathan Copsey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 July 2014

We made a reservation for 4 nights through booking.com and got the full package with everything we needed for our stay. I think this hotel is a real bargain and absolute find. While it is certainly not luxurious, it really has absolutely spotless rooms with comfy beds and an awesome shower! The location is perfect, and we walked everywhere! Wonderful stay!

  • Stayed May 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank Zethrop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NathanCopsey, General Manager at Ibis Melbourne Swanston Street, responded to this review, 21 July 2014
Hi Zethrop,

Well what a wonderful review! Thanks for that. We're stoked you enjoyed your stay with at Tune Melbourne.

Hope to see you at one of our properties again soon.

Nathan Copsey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 12 July 2014

For the price, it's exceeded our expectation. I personally love the bed and the pillows. The only complaint I have during the stay is that the heater / aircon can't seem to be able to adjust to the temperature we want.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank davidwO8121KP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NathanCopsey, General Manager at Ibis Melbourne Swanston Street, responded to this review, 13 July 2014
Hi David W,

Thanks for your review. Glad you appreciated the value we offer at Tune! Sorry to hear about your heating, let us know at Reception next stay and we will get it sorted ASAP.

Thanks again and hope to see you soon.

Nathan Copsey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
1 review
Reviewed 10 July 2014

Stone's throw away from CBD with friendly staff and clean rooms. However do bear in mind it's after all a no-frills hotel so do bring what you need which it might not provide for. A minor issue was the inability to make hot drinks or instant cup noodles due to the lack of the boiler or a hot water dispenser.

Otherwise it is a brand new sleek hotel with the essentials you need!

  • Stayed July 2014
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Baoren T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NathanCopsey, General Manager at Ibis Melbourne Swanston Street, responded to this review, 10 July 2014
Hi Baoren T,

Thanks for your review and kind words about our staff.

In regards to the Hot Water dispenser we definitely do have one! It's in the guest laundry on the ground floor, next to our lounge and computers.

Thanks again and hope to see you again soon

Nathan Copsey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Melbourne Swanston Street

Property: Ibis Melbourne Swanston Street
Address: 609 Swanston Street, Melbourne, Victoria 3053, Australia (Formerly Tune Hotel - Melbourne)
Phone Number:
Region: Australia > Victoria > Melbourne
Amenities:
Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #88 of 159 Hotels in Melbourne
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ibis Melbourne Swanston Street 3*
Number of rooms: 225
Reservation Options:
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