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“Can't Wait for my Next Visit!”
Review of The Langham

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The Langham
Ranked #5 of 159 Hotels in Melbourne
Certificate of Excellence
GreenLeadersSilver level
Brisbane, Australia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Can't Wait for my Next Visit!”
Reviewed 14 August 2014

Having stayed at the Langham a number of times now, I was expecting to see some variability in the standards and service. Not so! If anything, it's been better each time than the last time (impossible as that might seem). Consistently wonderful service, regardless of which staff member we encounter. My advice to travellers would be to consider a Club Room. I understand that it's more expensive but if you're staying for a few days and plan to spend some "time in", this is certainly great value! We also patronised everything this beautiful hotel has to offer and want to extend our sincerest thanks to Richie, Aria Bar, for looking after us during our four-night stay. Well done everyone, and it's no surprise to me that the Langham is consistently number 1 in Melbourne!

Room Tip: See above - depending on your budget, and how much time you'll spend in the hotel, the Club Room...
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  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Dpinsk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Perth, Australia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 August 2014

Fantastic for a weekend in Melbourne to watch the footy. Unfortunately the Dockers lost. Took the kids and they enjoyed the pool and spa. Great location with quick access to a food hall, restaurants and shopping.

Room Tip: Opt for the river view if possible
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Hinchwas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jmclaughlingrm, Guest Relations Manager at The Langham, responded to this review, 17 August 2014
Thank you for your kind note on Trip Advisor following your weekend stay with the family. I am delighted to hear that you found our location within the vibrant Southbank precinct convenient, and you and your children enjoyed our pool and spa. We will look forward to welcoming you back to The Langham Melbourne in the future for another pleasant stay
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Western Australia
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 12 August 2014

We stayed at the Langham for one night in August. The foyer magnificent and very inviting definitely a 5 star experience. The room we had was clean, fresh and the beds very comfortable. The bathroom was ordinary and cramped, the shower needed a Calcium clean as the shower head was completely clogged and toilet needed maintenance as it was difficult to turn off. I understand that they only had so much space to renovate - but ordinary. Due to a partner with "Man Flu" we stayed in the room and had room service for the day and breakfast. The food was fresh and enjoyable albeit extremely expensive. I get annoyed with being charged $7 every room service delivery, $4.95 Wifi charge for a limited time and with a limit on the devices attached unless the fee goes up, and my favorite, credit card fee of (if i remember correctly) an outrageous 5%. So, no I would not say there again.

  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Marlzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jmclaughlingrm, Guest Relations Manager at The Langham, responded to this review, 13 August 2014
Thank you for taking the time offer us your valuable feedback following your recent stay at The Langham Melbourne. We certainly appreciate your detailed comments. I am pleased that you found our Lobby with the classical elegant décor inviting and found your guestroom comfortable. I have contacted you directly so I may obtain further information in regards to the shower and toilet The delivery fee that is included with a guest’s In Room Dining meal is applied in order that we are able to provide your meal similarly to that you would expect in a restaurant, which includes fine linen, crockery and glassware, selection of bread and dips and table service executed by our trained wait staff. Upgrade of facilities in the hotel is a continuous process; we have recently completed refurbishment of our guestrooms. I would also like to advise that complimentary standard wifi is available to any guest that registers to join our free 1865 Loyalty Programme, which we offer at check in. Many guests take us up on this special offer if they have not already purchased an accommodation package which includes wifi access. We also have the option of purchasing Premium Internet which can be used with up to four devices for an additional $10, which is very competitive in 5* hotels. For your information nearly all hotels in Melbourne charge a 1.65% credit card merchant fee. We do hope you would consider staying again in the future.
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Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 August 2014

Beautiful hotel, friendly staff, and excellent service. The room was beautiful and inviting especially the bathroom.The bed and the pillows were so comfortable. The staff were very attentive especially when we had an issue with Wilsons car parking, they could not have done enough to help us. Great location easy walk to every where. We stayed in the Waldorf Astoria last year and the Langham in our opinion was much better. My husband and I would recommend the hotel and go back again.

Room Tip: We were on the 22floor with a view of buildings just above the hotel entrance which was really inter...
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  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Sherryl K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 August 2014

My partner and I stayed here for just one night with a couples package complete with massages, breakfast, parking and ofcourse the room. The entrance to the hotel is beautiful very grand and very 5 star, checking in was slow and we were finally handed our keys to head up to our room. The room was ok however while they have attempted to furnish it with antique classics i believe there is a difference between antique classic and terribly maintained furniture. It looked very outdated simply because it hadnt been maintained well enough. When going for my massage I was informed there would be a male and female therapist i assumed that he would get the male, i was wrong and amazed that i was given no warning. The massage was fine however nothing to write home about then later that night at around 9:30 there was a knock disturbing us from house keeping to give us water bottles... if these are free i dont understand why we had to be disturbed and why these couldnt have been left in the room before checking in.... the next morning we went down for breakfast... this was by far the worst breakfast buffet i have ever seen in a 5 star extablishment i have seen better from some 3 star hotels. The staff were rude and unwelcoming and the selection was pathetic. For a hotel with such high ratings it was a huge disapointment.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
10 Thank courtney w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jmclaughlingrm, Guest Relations Manager at The Langham, responded to this review, 13 August 2014
Thank you for offering us your valuable feedback following your recent stay at The Langham Melbourne. I am pleased that you found the entrance and Lobby with our classical elegant décor inviting. Upgrade of facilities in the hotel is a continuous process; we have recently completed refurbishment of our guestrooms. We pride ourselves in the hotel’s decor of classical elegance; our rooms have been updated in Langham's classic elegant and luxurious style. It is our intention that they are timeless with yesterday's charm but today's amenities. The hotel evening turndown service which is delivered in all Langham Hotels consists of servicing the room, turning back the bed, slippers and turndown mats, as well as Langham bottled water. If you inform us you do not require turndown service we will make arrangements that you will not be disturbed. I will pass on your comments regarding the Spa and your massages as well as your breakfast dining experience to both our Spa Director and Melba Manager for their review and to share with their teams. We do hope you would consider staying again in the future.
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Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 August 2014

What more could you ask for. Friendly staff, the most comfortable beds and pillows, beautiful food and great views of Melbourne and the Yarra River. I don't usually sleep very well when away from home, but having stayed now in couple of Langham Hotels, I have slept so well and actually don't want to get out of the bed. The staff are all very polite and greet you when passing and nothing is too much trouble when asked.Unlike other hotels I have stayed in where you are just a number to them. Not the Langham Melbourne, its like home away from home (only better)

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JulesWil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 August 2014

Made a booking not knowing what I was getting into. Arrived at the Langham and from the moment I pulled up in the driveway it was First Class all the way. Service was great but not excessive. Opted for the Executive upgrade with access to the Lounge for evening drinks, canapés and breakfast - a good choice. Room was spacious and beautifully presented. Canapes and breakfast great. Executive Lounge quiet and relaxing but not a place for kids with more of a library feel. Very convenient to the city and great views over the Yarra. Happy to recommend this place and will stay there again.

Room Tip: Go for the Executive upgrade to get a better room and access to the Lounge
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  • Stayed August 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank three_reds3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jmclaughlingrm, Guest Relations Manager at The Langham, responded to this review, 13 August 2014
Thank you for taking time to post your lovely comment on Trip Advisor following your recent stay at The Langham Melbourne. We are delighted to hear that your enjoyed your Club Guestroom with the sweeping views of the Yarra River as well as the City and our Club Lounge with all this relaxing haven has to offer. Thank you for your recommendations. We look forward to welcoming you back for another pleasant visit in the future.
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Additional Information about The Langham

Property: The Langham
Address: 1 Southgate Ave, Melbourne, Victoria 3006, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Southbank
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Melbourne
#2 Spa Hotel in Melbourne
#2 Family Hotel in Melbourne
#3 Green Hotel in Melbourne
#4 Luxury Hotel in Melbourne
#5 Business Hotel in Melbourne
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Langham 5*
Number of rooms: 387
Reservation Options:
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Also Known As:
The Langham, Melbourne Hotel Melbourne

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