This was our second stay at Alto, and I feel compelled to write another review.
Early in my professional career I learned the "truth" that all businesses make mistakes, and it's not the mistake which counts, but how they recover from it. In our case it was a small mistake, but an inconvenience all the same. We accidentally left a parcel in luggage storage - we should have noticed it had not been returned to us, but the hotel should have not let it happen in the first place. When we discovered the oversight we were on the phone - and with minimum of fuss Gary (the boss?) had tracked it down and has arranged for it to be posted to us in Western Australia. Easy, friendly, no hassle.
Which describes the Alto - easy, friendly, no hassle. The Alto is brilliantly located, the staff are very friendly and well skilled in their roles, and at the same time respectful, the rooms are pleasant and comfortable, and the place is good value for money. I can't fault it. I've travelled a lot to Melbourne over the years for both business and pleasure, and as long as the Alto maintains these standards it will clearly be my hotel of choice in that city.
- Official Description (provided by the hotel):
- Melbourne's multi-award winning 4 star eco-friendly boutique apartment hotel that is Carbon Neutral, Green Star and Green Globe accredited.Located in the centre of Melbourne city within a 2 minute walk of the airport express shuttle, shopping, train station and free tram zone. Easy walk to major attractions. Features include rooms, studios & apartments, restaurant & bar, library & book exchange with complimentary espresso coffee, car parking, gym access, massage room & free wifi internet. ... more less
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- Also Known As:
- Alto Hotel Melbourne
- Alto Bourke