Emails not responded to prior to arrival. However we arrived around midnight and was pleased to see a staff member still there to check us in, which went smoothly. We were then kept awake all night by the fan in the bathroom that would not turn off. We woke up freezing, to find that the heat pump also did not work. Very friendly maintenance guy fixed the fan, but despite numerous efforts could not fix the heat pump, he advised that he had requested a room change but the hotel was full. He provided us with an electric heater which was really loud and smelt. On the last 2 days of our stay weather was hot, so room was boiling and we could not use air con and there are no opening windows, so again sleepless nights!! Pay phone in reception didn't work so I asked to use hotel phone to make a local call, was told no so I asked that she check with manager given the problems we have had surely i could use their phone quickly, manager refused! Room service did not attend on one of the week days (they don't attend on Sundays) and when they do attend its just to change the towels and make the bed - they don't change sheets or do your dishes! They also don't start on 9th floor until after 2pm, which is not so great when you have been out walking all day and want a quick nanna nap at 3pm. Reception staff are ok but I found only one of them was super friendly and actually smiled (Aaron? from NZ) . Our room was a twin single which had single beds in separate rooms each with a small wardrobe, desk, chair & bedside table. Whilst room is small, we felt it was ok for the two of us. Beds & pillows comfy!!! Gym is in the building next door, well equipped with 2 treadmill, crosstrainer, rower, 3 bikes, weights machine plus good selection of dumbbells. Swimming pool not heated so did not check this out. I would not stay here again, and I would definitely advise you NOT to stay here in Summer given the problem with the air con!! There is construction going on across the road, but we found this started at a reasonable hour in the mornings and it did not wake us up. (or could that just be because we were so tired from being kept awake most of the night by fan/cold/hot? I dunno!)
- Official Description (provided by the hotel):
- Located on Swanston Street, Arrow on Swanston offers comfortable, convenient and value for money serviced apartments ranging from studio, one and two-bedroom apartments to fit the single traveller, couple or the family. Our self-contained 3.5 star self-rated serviced apartments are fully furnished with modern amenities to suit your needs. Arrow on Swanston is perfectly situated in the heart of Melbourne, surrounded by entertainment, tourist attractions and sporting venues. Having tram stops just outside our doorstep allows easy access to anywhere in Melbourne. ... more less
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- Also Known As:
- Arrow On Swanston Melbourne