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“Good apartment”

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The Sebel Residences Melbourne Docklands
Reviewed 27 May 2014

Understand that this is an apartment and not a Hotel. Servicing is weekly. We had a harbour view single bedroom apartment which was very well appointed. Bed was comfortable and the kitchen had all the equipment needed. It is a great location, across the road from Etihad Stadium, has the free tram outside the door that runs the city circle and has great restaurants downstairs. Very good self contained apartment. The staff on the front desk and very friendly and efficient.

Room Tip: Pay the bit extra for a harbour view room.
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  • Stayed: April 2014, travelled as a couple
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Thank TerryKennedy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark R, General Manager at The Sebel Residences Melbourne Docklands, responded to this reviewResponded 9 June 2014

Dear TerryKennedy,
Thank you for taking the time to post your feedback regarding your recent stay with us at the Grand Mercure Docklands. I am pleased to read that you found our apartment clean, comfortable and well-appointed. I will also pass on your feedback to my front office team as this will serve as encouragement to continue our fantastic service.
The team and I look forward to welcoming you back to the hotel in the future.
Best Regards,
Mark

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Reviewed 27 May 2014

Great service, Rooms were trendy and modern, Pretty good location. Balcony is small but great view. Bedding smelt brand new dont think it had been slept in yet! Bit pricey but would stay again for sure. Bathrooms were also nice- great heater! :)

  • Stayed: May 2014, travelled as a couple
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Thank jacquirc90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark R, General Manager at The Sebel Residences Melbourne Docklands, responded to this reviewResponded 9 June 2014

Dear jacquirc90,
Thank you for taking the time to post your feedback regarding your recent stay at the Grand Mercure Docklands. I am pleased to read that you enjoyed our fantastic and trendy harbour view apartments.
The team and I look forward to welcoming you back to the hotel in the future.
Best Regards,
Mark

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2014

This service apartment is probably put in a wrong categories on trip advisor.

Once a right expectation in the mind, this service apartment is a good choice for family or friends require 2 bedroom or more. E.g. Bring own supplies of toiletries if staying for more than 2 nights. As these are only supply once a week.

Staffs were excellent during my stay, 3 bedrooms Suite view is excellent with balcony.

For location, it is not far from the CBD...walkable...but sometime just feeling a bit lazy to walk.

  • Stayed: May 2014, travelled with friends
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Thank DP5569
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark R, General Manager at The Sebel Residences Melbourne Docklands, responded to this reviewResponded 9 June 2014

Dear DP5569,
Thank you for taking the time to post your comment regarding your recent stay with us here at the Grand Mercure Docklands. I am pleased to read that you enjoyed some of our larger apartment types. Our 3 bedroom apartments have spectacular view and I’m pleased that you had the opportunity to enjoy the view whilst you were here.
The team and I look forward to welcoming you back to the hotel in future.
Best Regards,
Mark

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2014

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Accorhotels.com
Thank coffeepots
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Mark R, General Manager at The Sebel Residences Melbourne Docklands, responded to this reviewResponded 28 May 2014

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Reviewed 15 May 2014

We had a 2 bed harbour view. Great deal - stay 3 nights, pay for 2. Unfortunately no servicing in 3 days - only weekly service. We did not realise this and it mentions it briefly on the website. The cleaners were outside our room on one morning and we asked them for more toiletries however they declined our simple request. We have kids and always check under beds before we leave for clothes/toys etc and found a used moisturiser jar - why can't housekeeping ever check under the bed after each stay?? Apartment was a little worn. We were in the Arkley building. Great view of harbour, port and Melbourne star. Would choose city view next time. They are strict with parking and freaked us out about getting towed should we not park in the designated spot - I say good luck to any tow truck getting up to our level, let alone, getting the car out! . Toilet door locked and they sent maintenance man very quickly which was good.

  • Stayed: May 2014, travelled with family
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Thank CJAMZ11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark R, General Manager at The Sebel Residences Melbourne Docklands, responded to this reviewResponded 28 May 2014

Dear CJAMZ1,
Thank you for taking the time to comment on your recent stay with us at Grand Mercure Docklands. I am pleased to read that you enjoyed the recent promotion that we were running at the hotel.
I have passed on your constructive feedback to our housekeeping department relating to the additional toiletries that you had requested when you saw them. I would also like to apologise for the response as it doesn’t meet the standards of customer interaction that we strive for with every guest every time.
I sincerely hope that we have the pleasure of welcoming you back to the hotel on your next visit to Melbourne.

Kind Regards,
Mark

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Reviewed 12 May 2014

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Accorhotels.com
Thank Kathy J
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
DAGM1, Manager at The Sebel Residences Melbourne Docklands, responded to this reviewResponded 13 May 2014

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Reviewed 5 May 2014

We booked a group of 3 x 3 bedroom apartments for the weekend for a girls shopping/dinning adventure and this was a nightmare from the very start we were all seperated even some in a different building, even after we requested to be all together when booking 6 months earlier - we were locked in the lift and the car park due to the security key not working - we couldn't visit the other people in the above floor as you only have access to your floor. we had to walk a block and half to go back to reception definaltey not suitable for group bookings. no indoor pool, but its actually outside.
the room was clean, and the view was lovely, the bed was comfortable and the shower amazing - the location is right on the water above restaurants, so if there is only a couple or family you will most likely enjoy your stay more so than a group of 18.

  • Stayed: May 2014, travelled with friends
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Thank Sheeds2405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Sebel Residences Melbourne Docklands

Address: 18 Aquitania Way | Docklands, Melbourne, Victoria 3008, Australia (Formerly Grand Mercure Melbourne Docklands)
Region: Australia > Victoria > Melbourne > Docklands
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #24 of 155 Speciality Lodging in Melbourne
Price Range: £85 - £208 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Sebel Residences Melbourne Docklands 4.5*
Number of rooms: 165
Official Description (provided by the hotel):
The Sebel Residences Melbourne Docklands are located at NewQuay with the tram by its door and within walking distance of Melbourne's central business district, Etihad Stadium and factory shopping outlets. ... more   less 
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Also Known As:
Grand Mercure Docklands Hotel Melbourne
Mercure Hotel Melbourne
Grand Accor Docklands

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